• Regular Ground Delivery: €10.00 - €15.00
• Orders over €250: FREE* (Unavailable in some locations).

(Orders ship within 48 hours)

Orders are shipped via Pro Carrier with a local carrier, dependent on region.

You will receive an email when your order is shipped that will include your individual tracking information.

All orders are shipped Delivered Duty Paid.

Delivery times may vary during holiday periods, including Black Friday and other Sale events.

See EU DELIVERY TIMES & COST (by country) below for specific location shipping estimates and price.

EU GROUND SHIPPING

• Regular Ground Delivery: €10.00 - €15.00
• Orders over €250: FREE* (Unavailable in some locations).

(Orders ship within 48 hours)

Orders are shipped via Pro Carrier with a local carrier, dependent on region.

You will receive an email when your order is shipped that will include your individual tracking information.

All orders are shipped Delivered Duty Paid.

Delivery times may vary during holiday periods, including Black Friday and other Sale events.

See EU DELIVERY TIMES & COST (by country) below for specific location shipping estimates and price.

EU DELIVERY TIMES & COST (BY COUNTRY)

All delivery estimates are after the order has been dispatched, which can take 24–48 hours:

Austria: 5–10 days: €10.00

Belgium: 5–10 days: €10.00

Cyprus: 5-10 days: €15.00* (FREE DELIVERY unavailable)

Denmark: 5–10 days: €10.00

Finland: 5–10 days: €10.00

France: 5–10 days: €10.00

Germany: 5–10 days: €10.00

Greece: 5 - 10 days: €15.00

Ireland: 5–10 days: €10.00

Italy: 5–10 days: €10.00

Malta: 5-10 days: €15.00* (FREE DELIVERY unavailable)

Netherlands: 5–10 days: €10.00

Norway: 5-10 days: €15.00* (FREE DELIVERY unavailable)

Portugal: 5–10 days: €10.00

Portugal Azores/Madeira: 5 - 10 days: €15.00* (FREE DELIVERY unavailable)

Spain: 5–10 days: €10.00

Sweden: 5–10 days: €10.00

Switzerland: 5–10 days: €15.00* (FREE DELIVERY unavailable)

Note - You have 28 days to return online orders.

To return your online order, log into the portal below:

• CLICK HERE - to begin generating your EU return.

Please include a note with your order number with your return - €12.00 will be deducted from your refund, to cover the cost of this return.

Customers who choose to return their order using the "Return via any method" option are solely responsible for all costs incurred during the return process, including postage, packaging, and any associated handling fees.

Shipping costs are non-refundable.

You have 28 days from the date of purchase to return it for a refund online.

If you’re unable to return it within the 28-day period, please let us know within that timeframe. Refunds will be made onto your original payment method (within 14 days of us receiving the return). Please note- some payment providers may take up to 30 days to process the credit to your account.

• Items must be unwashed and unworn, with all labels and tags still intact – unfortunately, we can’t accept them in any other condition.
• We do not accept liability for items that get lost or damaged in transit back to Ted Baker.
• Hygiene strips must be attached to swimwear.
• Items with a seal tag will only be accepted where it remains intact and undamaged.
• Cosmetics (including makeup brushes) can only be returned if they are sealed and show no signs of use.

Exclusions

Due to hygiene reasons, certain goods are non-refundable. These are:

• Underwear
• Earrings
• Personal grooming products
• *Please note anything tailored or personalized to you cannot be returned.

Unfortunately, we do not currently accept exchanges online.

You can return your online order for a refund and replace for a new item. In accordance with the returns section above.