Delivery & Returns

• Standard Delivery: Tuesday 12th December at 23:59pm GMT
• Express Delivery: Thursday 14th December at 23:59pm GMT

• Once ordered, your order will be delivered in 5-8 working days*
• You’ll receive an email when it’s been despatched, which will include tracking information
• Your delivery will be made between Monday and Friday, excluding bank holidays

*Throughout Black Friday, December, and Sale you may have to wait longer for delivery

Online Purchase

We are pleased to offer all customers an extended returns policy on items purchased before the Holiday period. Any items purchased online between October 18th and December 24th can be returned to our Online Returns Department for a refund up to and including January 24th 2024.

In Store Purchase

In addition to our usual returns policy, Ted is pleased to offer an extended returns policy during the Holiday period. Purchases made between 18th October and 24th December can be returned for an exchange or credit note up to and including 24th January 2024. The items must be returned to a Ted Baker standalone store in their original condition and with proof of purchase. Ted Baker reserves the right to amend or withdraw this promotion at any time without notice. This does not affect your legal rights.

• Log into our returns portal here to begin generating your return.
• Choose between the options available as your method of return.
• Download the label to print at home and drop off at your local drop off point.
• Online orders can only be returned via our online returns location (Cannot be returned to a Standalone store or concession).
• Return costs are displayed within the returns portal at a subsidised rate that will provide secure tracked delivery back to Ted, and are payable by the customer

Ted’s store team accept refunds for in-store purchases only.

• Simply take the item and your receipt to a store within 30 days, and they’ll issue the refund to your original payment method.
• Items must be returned to stores in the country they were purchased
• You can only return concession purchases to the department store they were purchased in
• For airport store returns, please refer to the airport’s returns policy

We no longer accept online order exchanges.
For a replacement item you can return your original online order for a refund and replace for a new item. in accordance with the returns section above.