Delivery & Returns

Here at Ted, we’re working around the clock to keep our online services ticking over smoothly. Deliveries are currently running without delay, meaning all orders will be fashionably on time.


No Hidden Charges

To make your life easier, we make sure the final cost at checkout is, in fact, the final cost. That's why we, as a company, cover all import duty charges to EU

  • Due to the current delays at the UK border our standard deliveries may take slightly longer than usual but we will aim to get your order to you as soon as possible.
  • Once ordered, your order will be delivered in 5-8 working days *
  • You’ll receive an email when it’s been despatched, which will include tracking information
  • Your delivery will be made between Monday and Friday, excluding bank holidays

*Throughout Black Friday, December, and Sale you may have to wait longer for delivery

  • Once despatched, your order will be delivered in 2-4 working days, depending on your location
  • You’ll receive an email when it’s been despatched, which will include tracking information
  • Your delivery will be made between Monday and Friday, excluding bank holidays

Due to current delivery restrictions, we are temporarily not accepting orders to Sao Tome & Principe, Somalia, Guinea Bissau, Seychelles, India, Cuba and Ukraine.

International Country Estimated Delivery Time
Afghanistan 4
Angola 3
Armenia 2
Azerbaijan 3
Bahrain 2
Belarus 2
Benin 2
Bhutan 4
Bonaire, Saint Eustatius and Saba 4
Bosnia and Herzegovina 2
Botswana 3
Brunei Darussalam 3
Burkina Faso 3
Burundi 2
Cambodia 2
Cameroon 2
Canary Islands 3
Cape Verde 4
Central African Republic 4
Chad 4
Comoros 5
Congo 2
Congo, the Democratic Republic of the 2
Cook Islands 3
Cuba 5
Curaçao 2
Djibouti 4
Egypt 2
Equatorial Guinea 4
Eritrea 5
Ethiopian 2
Falkland Islands Up to 10 days
Faroe Islands 2
Fiji 4
French Guiana 4
Gabon 2
Gambia 3
Georgia 2
Gibraltar 2- 6
Guam 3
Guinea 2
Guinea-Bissau 4
Hong Kong 2
Iceland 2
India 2
Indonesia 3
Iran 4
Israel 2
Kiribati Up to 10 days
Korea, Democratic People's Republic of Up to 10 days
Kosovo 2
Kuwait 2
Kyrgyzstan 3
Lao People's Democratic Republic 2
Lebanon 2
Lesotho 3
Liberia 3
Libyan Arab Jamahiriya 5
Liechtenstein 2
Madagascar 4
Malawi 4
Malaysia 3
Maldives 4
Mali 3
Mauritania 3
Mauritius 2
Mayotte 5
Moldova 2
Montenegro 2
Mozambique 3
Myanmar 3
Namibia 3
Nauru Up to 10 days
Nepal 3
New Caledonia Up to 10 days
Niger 3
Niue Up to 10 days
Norway 2
Oman 2
Pakistan 2
Palau 4
Papua New Guinea 4
Qatar 2
Reunion 3
Rwanda 2
Samoa 5
San Marino 2
Sao Tome and Principe 5
Saudi Arabia 2
Senegal 2
Seychelles 3
Sierra Leone 3
Singapore 2
Solomon Islands 5
Somalia 6
South Africa 2-3
South Sudan 3
Sri Lanka 2
Sudan 3
Swaziland 2
Switzerland 4
Syrian Arab Republic 4
Taiwan 2
Tajikistan 3
Tanzania 2
Thailand 2
Togo 2
Tongas 5
Turkey 2
Tuvalu Up to 10 days
Uganda 2
United Arab Emirates 2
Vanuatu 6
Vietnam 2
Yemen Up to 10 days
Zambia 3
Zimbabwe 3

You may need to pay customs or import duties when the order reaches your country. They’re out of Ted’s control and we cannot be held responsible for them. Customs may also delay the delivery of your order.

Throughout Black Friday, December, and Sale you may have to wait longer for delivery

For a delivery to Ireland in time for Christmas, please place your order before the below dates and times:

• Standard Delivery: Wednesday 7th December at 23:59pm GMT

• Express Delivery: Tuesday 20th December at 23:59pm GMT

For International deliveries please below ‘Express international delivery times’ for more information

Something not quite right? No worries you’ve got 30 days to return online orders (or 14 days for in-store purchases).

 

  • Log into our returns portal here to begin generating your return.
  • Choose between the options available as your method of return.
  • Download the label to print at home and drop off at your local drop off point.
  • Online orders can only be returned via our online returns location (Cannot be returned to a Standalone store or concession).
  • Return costs are displayed within the returns portal at a subsidised rate that will provide secure tracked delivery back to Ted, and are payable by the customer

Ted’s store team accept refunds for in-store purchases only.

  • Simply take the item and your receipt to a store within 30 days, and they’ll issue the refund to your original payment method.
  • Items must be returned to stores in the country they were purchased
  • You can only return concession purchases to the department store they were purchased in
  • For airport store returns, please refer to the airport’s returns policy

We no longer accept online order exchanges.
For a replacement item you can return your original online order for a refund and replace for a new item. in accordance with the returns section above.
 

  • You have 30 days from when you receive your item to return it for a refund
  • If you’re unable to return it within the 30-day period, please let us know.
  • Refunds will be made onto your original payment method within 14 days of us receiving the return. Some banks may take up to 30 days to process the credit to your account.
  • We don’t accept liability for items that get lost or damaged in transit back to us
  • Items must be unwashed and unworn, with all labels and tags still intact – unfortunately we can’t accept them in any other condition
  • Hygiene strips must be attached to swimwear
  • Items with a seal tag will only be accepted where it remains intact and undamaged

Exclusions

Due to things like hygiene reasons, certain goods are non-returnable. These are:

  • Underwear
  • Earrings
  • Personal grooming products
  • Anything tailored or personalised to you