Collect Plus Returns

Where can I find my local Collect Plus location?

You can find your local Collect+ location by logging on to www.collectplus.co.uk/tedbaker.

Can I use my local Ted Baker store as a Collect Plus drop-off point?

No, you can only use the designated Collect+ locations. A list of these can be found here: www.collectplus.co.uk/tedbaker.

How much will it cost for me to return my order using the Collect Plus service?

Teds Collect+ service costs £3.00 – cheaper than most Royal Mail services. £3.00 will be deducted from your refund total once it reaches Ted

How long will my return take to reach Ted?

The Collect+ service is a 24 hour service, so it should reach Ted the following working day.

How long will it take to get my refund?

As long as you follow our returns procedure, you should be refunded within 14 days of returning your item to us. Please read our Returns page, which you can find here.

When do I need to pay the returns charge?

You won’t need to pay when you drop the parcel off at the Collect+ location. £3.00 will be deducted from your refund total by Ted Baker. This will be indicated on your returns email as a deduction.

Can I track my return using Collect Plus?

Yes – you will receive a proof of postage and tracking number that you can use online when you drop your parcel off.

What happens if my return does not reach you?

When using the Collect+ returns system you will receive a tracking number. If you suspect your order has been lost en route, contact our Customer Service team. Remember to keep your tracking number to hand.

What paperwork do I need to send back?

Simply attach the Collect+ label to the front of your order (ensuring all other postage labels are covered) and pop your invoice inside the box. Write your order number on the Collect+ label (6 digits and found on the top left of your invoice) and you’re good to go.

Do I need to return my order in the original packaging?

Not at all; if it’s easier, you can package your items in something else although please make sure they are safe and secure. All items must be returned in a re-saleable condition and Ted cannot be held responsible for any damage that may occur on the journey back to him.