This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

SALE - Up To 70% Off

Orders Are Currently Delayed

Shipping & Returns

Here at Ted, we’re working around the clock to keep our online services ticking over smoothly, and our team is working tirelessly to ensure all customers orders are delivered.

Shipping

Returns

US Ground Shipping

$10

FREE on order over $200

3-6 working days

  • Orders are shipped via UPS and delivered within 3-6 working days (after dispatch time).
  • You’ll receive an email when orders are shipped that will include tracking information.
  • Standard ground is available in most of North America. Your delivery will be made between Monday and Friday, excluding national holidays.

Dispatch time is approximately 24-48 working hours Please note that Standard Ground is not available in Alaska, Hawaii, or Puerto Rico

Delivery times may vary during holidays periods, including Thanksgiving/Black Friday, the month of December, and Sale events.

US Expedited Service

$30

1-3 working days

  • Expedited Orders are shipped via UPS and delivered within 1-3 working days (after dispatch time).
  • You’ll receive an email when orders are shipped that will include tracking information.

Dispatch time is approximately 24 working hours

Delivery times may vary during holidays periods, including Thanksgiving/Black Friday, the month of December, and Sale events

Alaska, Hawaii and Puerto Rico

$40

Expedited service

1-2 working days

  • Orders to these locations are shipped via UPS and delivered within 1-3 working days (after dispatch time).
  • You’ll receive an email when orders are shipped that will include tracking information.
  • Your delivery will be made between Monday and Friday, excluding national holidays.
  • Dispatch time is approximately 24 working hours

Delivery times may vary during holidays periods, including Thanksgiving/Black Friday, the month of December, and Sale events

International Delivery

From $35

Standard and Expedited Delivery Periods (days)

International Country Standard Delivery (days) Expedited Delivery (days)
American Samoa 6 4
Anguilla 3 2
Antigua and Barbuda 3 2
Aruba 4 3
Bahamas 7 4
Barbados 3 2
Belize 5 4
Bermuda 4 3
Cayman Islands 4 2
Costa Rica 4 2
Dominica 5 4
Dominican Republic 3 2
Ecuador 5 3
El Salvador 5 4
Greenland 14 13
Grenada 5 4
Guadeloupe 6 5
Guatemala 4 2
Haiti 5 3
Honduras 4 3
Jamaica 5 4
Marshall Islands 5 4
Martinique 5 4
Mexico 3 2
Micronesia, Fed States 10 5
Montserrat 10 5
Nicaragua 4 2
Panama 5 3
Puerto Rico 2 2
Saint Kitts and Nevis 4 3
Saint Lucia 4 3
Saint Maarten 4 3
Saint Vincent, Grenadines 4 3
Suriname 5 4
Turks, Caicos Islands 4 3
Virgin Islands, British 4 3
Virgin Islands, US 4 3
South American Country Standard Delivery (days) Expedited Delivery (days)
Bolivia 4 2
Brazil 5 3
Chile 5 3
Colombia 5 4
Guyana 4 3
Paraguay 7 5
Peru 6 4
Uruguay 5 4
Venezuela 7 7

Returns Terms & Conditions

You have 28 days from the date of purchase to return it for a refund online - or 14 days to return it to a Ted Baker store.

If you’re unable to return it within the 28-day period, please let us know within that timeframe. Refunds will be made onto your original payment method (within 14 days of us receiving the return). Please note- some payment providers may take up to 30 days to process the credit to your account.

  • Items must be unwashed and unworn, with all labels and tags still intact – unfortunately we can’t accept them in any other condition.
  • We are not able to accept refunds in store on orders paid for using Klarna.
  • We do not accept liability for items that get lost or damaged in transit back to Ted Baker.
  • Hygiene strips must be attached to swimwear.
  • Items with a seal tag will only be accepted where it remains intact and undamaged.
  • Cosmetics (including makeup brushes) can only be returned if they are sealed and show no signs of use.

Exclusions

Due to hygiene reasons, certain goods are non-refundable. These are:

  • Underwear
  • Earrings
  • Personal grooming products
  • *Please note anything tailored or personalized to you cannot be returned.

The following items are non-returnable to store but can be returned by post:

  • Fine jewelry
  • Rugs
  • B by Ted Baker bras and nightwear
  • Bridal

Return Online

Generate your return online via our returns portal

You have 28 days to return online orders (or 14 days to return in-store purchases).

US customer returns - log into the portal:

Please include your Delivery Note with your return $10 will be deducted from your refund, to cover the cost of the return.

Shipping costs are non-refundable.

Return to Store

Return to Ted Baker stores

Store refunds are accepted within 14 days of original purchase.

Items returned between 15 and 28 days after purchase will
be offered a store credit.

Items purchased at a 50% - 69% discount are eligible for store
credit or exchange only

Items purchased at a 70% discount, or more, are final sale and
not eligible for store credit nor exchange.

Items must be returned to a Ted Baker standalone store in their
original condition and with proof of purchase.

Merchandise purchased from a Full Price location cannot be
returned to an Outlet.

All Outlet merchandise must be returned to Ted Baker Outlet
locations only.

Ted Baker reserves the right to amend or withdraw this promotion
at any time without notice.

Please see tedbaker.us for full terms and conditions. This does not affect your legal
rights.

Instagram Checkout Returns

If you purchased via our Instagram checkout you may return products within 28 days of receipt (subject to our Returns Terms and Conditions)

  • Request a return via your account in the Instagram app and select your reason for return.
  • Package the item(s) along with the delivery slip – this does not have to be the same packaging in which you received the order as long as it’s secure.
  • Send the order back to us at the address below; we advise you to send the parcel via certified mail, return receipt requested.

TED BAKER RETURNS DEPARTMENT
c/o Future Forwarding Company
6180 Buffington Road
Atlanta
GA 30349

Exchanges

We no longer accept exchanges online; to exchange your order US Customers can take your item to a Ted Baker standalone store in the with the accompanying delivery note or order confirmation email - as proof of purchase. Any items requested for exchange in store must be in accordance with the Conditions of Return and are subject to store availability. Alternatively if that option for exchange does not suit, you can return your online order for a refund and replace for a new item. in accordance with the returns section above.

Need more information?