Shipping & Returns
Here at Ted, we’re working around the clock to keep our online services ticking over smoothly, and our team is working tirelessly to ensure all customers orders are delivered.
US Ground Shipping
$10
FREE on orders over $200
3-6 working days
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Orders are shipped via UPS and delivered within 3-6 working days (after dispatch time).
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You’ll receive an email when orders are shipped that will include tracking information.
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Standard ground is available in most of North America. Your delivery will be made between Monday and Friday, excluding national holidays.
Dispatch time is approximately 24-48 working hours Please note that Standard Ground is not available in Alaska, Hawaii, or Puerto Rico
Delivery times may vary during holidays periods, including Thanksgiving/Black Friday, the month of December, and Sale events.
US Expedited Service
$30
1-3 working days
- Expedited Orders are shipped via UPS and delivered within 1-3 working days (after dispatch time).
- You’ll receive an email when orders are shipped that will include tracking information.
Dispatch time is approximately 24 working hours
Delivery times may vary during holidays periods, including Thanksgiving/Black Friday, the month of December, and Sale events
Canada Ground Shipping
$12
FREE on orders over $200
3-6 working days
- Orders to Canada are shipped via UPS and delivered within 3-6 working days (after dispatch time).
- Unfortunately, at this time we do not offer an expedited service to Canada.
- You’ll receive an email when orders are shipped that will include tracking information.
- Dispatch time is approximately 24-48 working hours.
Delivery times may vary during US holiday periods, including Thanksgiving/Black Friday, the month of December, and Sale events
Alaska, Hawaii & Puerto Rico
$40
Expedited Service
1-2 working days
- Orders to these locations are shipped via UPS and delivered within 1-3 working days (after dispatch time).
- You’ll receive an email when orders are shipped that will include tracking information.
- Your delivery will be made between Monday and Friday, excluding national holidays.
- Dispatch time is approximately 24 working hours
Delivery times may vary during holidays periods, including Thanksgiving/Black Friday, the month of December, and Sale events
International Delivery
From $35
Standard and Expedited Delivery Periods (days).
| International Country | Standard Delivery (days) | Expedited Delivery (days) |
|---|---|---|
| American Samoa | 6 | 4 |
| Anguilla | 3 | 2 |
| Antiuga and Barbuda | 3 | 2 |
| Aruba | 4 | 3 |
| Bahamas | 7 | 4 |
| Barbados | 3 | 2 |
| Belize | 5 | 4 |
| Bermuda | 4 | 3 |
| Cayman Islands | 4 | 2 |
| Costa Rica | 4 | 2 |
| Dominica | 5 | 4 |
| Dominican Republic | 3 | 2 |
| Ecuador | 5 | 3 |
| El Salvador | 5 | 4 |
| Greenland | 14 | 13 |
| Grenada | 5 | 4 |
| Guadelope | 6 | 5 |
| Guatemala | 4 | 2 |
| Haiti | 5 | 3 |
| Honduras | 4 | 3 |
| Jamaica | 5 | 4 |
| Marshall Islands | 5 | 4 |
| Martinique | 5 | 4 |
| Mexico | 3 | 2 |
| Micronesia, Fed States | 10 | 5 |
| Montserrat | 10 | 5 |
| Nicaragua | 4 | 2 |
| Panama | 5 | 3 |
| Puerto Rico | 2 | 2 |
| Saint Kitts and Nevis | 4 | 3 |
| Saint Lucia | 4 | 3 |
| Saint Maarten | 4 | 3 |
| Saint Vincent, Grenadines | 4 | 3 |
| Suriname | 5 | 4 |
| Turks, Caicos Islands | 4 | 3 |
| Virgin Islands, British | 4 | 3 |
| Virgin Islands, US | 4 | 3 |
| South American Country | Standard Delivery (days) | Expedited Delivery (days) |
|---|---|---|
| Bolivia | 4 | 2 |
| Brazil | 5 | 3 |
| Chile | 5 | 3 |
| Colombia | 5 | 4 |
| Guyana | 4 | 3 |
| Paraguay | 7 | 5 |
| Peru | 6 | 4 |
| Uruguay | 5 | 4 |
| Venezuela | 7 | 7 |
Delivery outside the USA means the customer may need to pay customs or import duties when the order reaches your country. Duties are out of Ted Baker’s control and we cannot be held responsible for them. Customs may also delay the delivery of your order.
Return Online
Generate your return online via our returns portal
You have 28 days to return online orders (or 14 days to return in-store purchases).
US customer returns - log into the portal:
- CLICK HERE - to begin generating your US return.
Canada customer returns - log into the portal:
- CLICK HERE - to begin generating your CA return.
Please include your Delivery Note with your return $7 will be deducted from your refund, to cover the cost of the return.
Shipping costs are non-refundable.
Return to Store
Return to Ted Baker stores
Our US Ted Baker stores accept refunds for both online and in-store purchases (unless they were marked as final sales) and are only refundable under conditions set out in our ‘Returns Terms & Conditions’ found below.
Simply take your item(s) and your online despatch email/invoice to a Ted Baker store within 14 days of receiving your order; your refund will then be processed to your original payment method.
- Online orders can’t be returned to department stores, or Ted Baker outlet stores.
- Items must be returned to stores in the country in which they were purchased.
- Full-price items can't be returned to an outlet store and Outlet items cant be returned to a full price store.
- For airport store returns, please refer to the airport store’s returns policy.
- We are unable to accept refunds in store, on orders paid for using Klarna or PayPal.
- You can only return concession purchases to the department store they were purchased in.
Please Note - Canadian online orders cant be returned to any Ted Baker stand alone stores in Canada and must be returned using the Online Returns portal outlined above.
Returns Terms & Conditions
You have 28 days from when you receive your online order to return it for a refund online - or 14 days to return it to a Ted Baker store.
If you’re unable to return it within the 28-day period, please let us know within that timeframe. Refunds will be made onto your original payment method (within 14 days of us receiving the return). Please note- some payment providers may take up to 30 days to process the credit to your account.
- Items must be unwashed and unworn, with all labels and tags still intact – unfortunately we can’t accept them in any other condition.
- We are not able to accept refunds in store on orders paid for using Klarna.
- We do not accept liability for items that get lost or damaged in transit back to Ted Baker.
- Hygiene strips must be attached to swimwear.
- Items with a seal tag will only be accepted where it remains intact and undamaged.
- Cosmetics (including makeup brushes) can only be returned if they are sealed and show no signs of use.
Exclusions
Due to hygiene reasons, certain goods are non-refundable. These are:
- Underwear
- Earrings
- Personal grooming products
- *Please note anything tailored or personalised to you cannot be returned.
The following items are non-returnable to store but can be returned by post:
- Fine jewellery
- Rugs
- B by Ted Baker bras and nightwear
- Bridal
Instagram Checkout Returns
If you purchased via our Instagram checkout you may return products within 28 days of receipt (subject to our Returns Terms and Conditions).
- Request a return via your account in the Instagram app and select your reason for return.
- Package the item(s) along with the delivery slip – this does not have to be the same packaging in which you received the order as long as it’s secure.
- Send the order back to us at the address below; we advise you to send the parcel via certified mail, return receipt requested.
TED BAKER RETURNS DEPARTMENT
c/o Future Forwarding Company
6180 Buffington Road
Atlanta
GA 30349
Exchanges
We no longer accept exchanges online; to exchange your order US Customers can take your item to a Ted Baker standalone store in the with the accompanying delivery note or order confirmation email - as proof of purchase. Any items requested for exchange in store must be in accordance with the Conditions of Return and are subject to store availability. Alternatively if that option for exchange does not suit, you can return your online order for a refund and replace for a new item. in accordance with the returns section above.
Customers in Canada are unable to exchange orders in Ted Baker stores, and must return your online order for a refund and replace for a new item. in accordance with the returns section above.
