Help & FAQs

You can click the tracking link from your Order Dispatch email. If you haven’t yet received an Order Dispatch email don’t fret, it will be with you soon (up to 5 days after you have placed your order).

If you need any help, you can Contact Us.

 

It's very simple we have a portal to help with all of your return needs – visit our returns page for all the information you'll need by clicking here

Ted does not price match against any other retailer. However, if your item was purchased at www.tedbaker.com, recently reduced in price and is still available to purchase. You can contact customer service for a refund to the new reduced value.

Please note - we are only able to provide an adjustment within 30 days of you placing your order. After 30 days no adjustments will be available.

You might have noticed we like to do things a little differently around here – to find your perfect fit, take a look at our size guide by clicking here.

You can also find the size guide on each product page, next to the size selection field.

We are pleased to offer all customers an extended return policy on items purchased during the Holiday Season.

Any items purchased online between November 1st and December 24th can be returned to our Online Returns Department for a refund up to and including January 31st 2023.

You will receive and email to notify you that your return has been received back to Ted Baker. You will then receive a follow up an email confirming your refund has been processed – this can take up to 3 days from receiving your items.

Ted Baker only accepts exchanges in stand-alone stores.

You are welcome to exchange any online orders in one of our full price standalone stores in the US. Unfortunately, we are not able accept store or online exchanges sent back our online store.

Please note - online orders for Canada cannot be returned or exchanged in Ted Baker stores and must be returned online.

We can only accept returns and exchanges with proof of purchase, showing that items have been purchased at a standalone store or at www.tedbaker.com.

Proof of purchase can be either the original receipt, a bank statement specifying the purchase or online order dispatch email/invoice.

Please Note- without a proof of purchase a refund and/or exchange cannot be issued.

Ted Baker temporarily does not have a ‘My Account’ function – all transactions on site will be made as a guest user. Don’t worry, you can still find out information on your order through transactional emails that will be sent to you. Alternatively, if you have any further questions you can contact customer services with your order reference number here.

If you no longer wish to hear from us, please click on the unsubscribe link at the bottom of one of our emails.

If you would like to update your marketing preferences, please click on the 'Update your email preferences here' link at the bottom of any of our emails. You can also email us on [email protected] and we will update your preferences for you. Please note that it may take up to 7 days for any changes to take effect.

Rest assured we take good care of the details you share with us. You can find all the information in our privacy policy here.

Please visit our delivery page to see all the up-to-date delivery options.

To find up-to-date delivery options, including timings, visit our delivery page.

Currently for a short time you are unable to track your order on our website. You can track your order by going to your order dispatch e-mail and clicking on the provided tracking link. If you haven’t received an Order Dispatch email yet don’t fret it will be with you soon (up to 5 days after you place your order). If you need any assistance tracking your order. Visit the Contact us page for help.

Ted’s packaging has recently taken a sustainable change! We use 2 types of packaging depending on order requirements. You may receive your order in recyclable ‘Ted Baker Box’ of various sizes: These boxes can be desposed of alongside all of your regular recyclables. You may also receive your order in a ‘Ted Baker Mailing Bag’: These are 100% recyclable poly bags and 100% biodegradable. Our poly bags are also manufactured in the US, which is helping to reduce our carbon footprint. 


Our new packaging represents part of our journey towards achieving an absolute reduction of emissions in our supply chain by 2030

It's very simple – visit our returns page for all the information you'll need.

 

Online Purchases: We are pleased to offer all customers an extended returns policy on items purchased before Christmas. Any items purchased online between November 1st and December 24th can be returned to our Online Returns Department for a refund up to and including January 31st 2023.

In Store purchases: Any items purchased from one of our Ted Baker stores between November 1st and December 24th can be returned back to any standalone US Ted store within 14 days of purchase or be returned for store credit/exchange up to and including January 31st 2023. Note- Items purchased at 50% discount or more are eligible for store credit or exchange only.

You are welcome to exchange online orders at Ted Baker’s standalone stores. Unfortunately, we do not offer store or online exchanges sent back to our warehouse – you will need to return your order for a refund and make a replacement order

Please note we can only accept returns and exchanges with proof of purchase, showing that items have been purchased at a standalone store or at www.tedbaker.com. Proof of purchase can be either the original receipt, a bank statement specifying the purchase or online order dispatch email/invoice.

Please Note- without a proof of purchase a refund and/or exchange cannot be issued.

You can find information on returns options, including any costs, by visiting our returns page.

Once we have received your order, it can take up to 14 working days for your refund to be processed. Don’t worry, you'll receive an e-mail notification as soon as this refund has been issued.

Please Note – Refunds are typically processed well within 14 days. However, during busy periods such as Sales and Promotions, the refund processing time may take a little longer than usual. In addition, the refund is dependant on your payment providers’ processing time and so may not be instantaneous.

All items purchased from third party retailers or concessions must be returned to their original place of purchase.

Ted Baker cannot accept items/returns/exchanges purchased from any other retailers, boutiques or concessions.

We're very sorry this has happened as we always aim to get your items to you in tip-top condition. We are unable to exchange items online. So simply return the item for a full refund (subject to an inspection) selecting the faulty returns code for the reason. Alternatively, take your faulty item and your invoice into a Standalone Ted Baker store for an exchange.

If your item has been reduced in price at www.tedbaker.com within 30 days of your purchase date, and the item is still available to purchase. You can contact customer service who will provide you an adjustment to the new reduced price.

You might have noticed we like to do things a little differently around here – to find your perfect fit, take a look at our size guide. You can also find the size guide on each product page, next to the size selection field.

We want to send your order on its way to you as quickly as possible, so we have a very short window of 15 minutes to cancel any orders. Call our Customer Service team as soon as possible and we'll see what we can do. See here for all the ways you can get in touch.

We want to send your order on its way to you as quickly as possible, so we are unable to modify any orders that have already been placed.

Yes! When you place an order with us, the confirmation page will show an option to refer a friend with Mention Me, as well as the latest reward on offer. Once registered, you can then refer a friend by email or they can simply enter your name at checkout. If your referred friend proceeds to place an online order with Ted Baker for the first time, you will both have the opportunity to earn rewards. On the cart page, your friend should tap the 'Been referred by a friend?' option and enter your details as needed, before placing their order. You'll receive an email with your reward as soon as a friend places their first order.

You can pay for your items using the following payment methods:

Klarna
Apple Pay
Visa
American Express
Mastercard
Discover
Diners Club
PayPal

Klarna - Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of payments to more than 200,000 online stores; over 85 million consumers worldwide trust Klarna to securely handle their payments (so don’t worry, they’re very legit).

When can I use Klarna?
When placing an order in USD on our US website – it’s as easy as that. There’s a minimum spend of $10 in order to use Klarna Pay in 4, and you can’t use it to buy gift vouchers. If you have a gift voucher and you're spending more than its balance, you can pay the outstanding amount using Klarna.

How do I select Klarna as my payment method?
When you get to checkout, select the ‘Pay in 4’ option. You’ll then be taken to a page hosted by Klarna to enter your details and complete your purchase.

What details will I need to give?
To use Klarna you must be at least 18 years of age. An assessment will be made based on your financial circumstances but don’t worry, this won’t affect your credit rating. Unfortunately, Ted has no control over whether your payment request is accepted.

Will I be eligible?
To use Klarna you must be at least 18 years of age. An assessment will be made based on your financial circumstances but don’t worry, this won’t affect your credit rating. Unfortunately, Ted has no control over whether your payment request is accepted.

Is Klarna safe?
Klarna is very safe – payment information is processed securely by Klarna and no card details are transferred to or held by us. You can rest assured that all transactions take place via connections secured with the latest industry standard security protocols.

How do I use the Pay in 4 option?
You’ll pay for your order in four interest-free installments. You’ll be asked to pay the first of the four installments at checkout when your order is confirmed. The remaining payments will then be taken every two weeks from the payment card you entered at checkout. You’ll receive an email reminder from Klarna two days before each installment is collected.

I’m having trouble paying with Klarna – why might this be?
If you’re having issues placing an order with Klarna, it could be due to one of the following reasons:

Do you have any outstanding Klarna payments? If so, try again after these have been paid. If you've recently paid off outstanding statements, please allow 24 hours before trying to pay through Klarna again.
Check you haven’t missed a required field at the checkout, like your date of birth.
Klarna may not have been able to check your details using the billing address that you've provided. You'll need to make sure that your billing address is the same address that your payment card is registered to.
If you haven't used Klarna before and you're shipping to a different address to your billing address, the payment may be declined.
If you’ve attempted to use a gift card as part payment for an order and have seen the message "Klarna payments cannot be accepted in conjunction with gift cards", this is due to a technical restriction caused by having multiple fulfilment locations in the same order.
Klarna may have rejected your application. We'd recommend choosing another type of payment, or trying again by placing an order for a smaller amount.
How does Klarna use your personal data?
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna's own privacy notice.

How do returns work?
Your right to return items isn't affected by using Klarna so the process will be the same and you'll only have to pay for the items that you keep. As soon as we’ve processed your return, Klarna will cancel any future scheduled payments as well as refund any amounts due.

If you've returned items from an order paid for with Klarna near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges.

Unfortunately we are unable to accept refunds in store, on orders paid for using Klarna.

Who should I contact with questions or issues?
If you need to extend your invoice period or you have any other concerns or queries, please contact Klarna’s customer service team. Sadly, we are unable to assist with payments carried out by Klarna.

For information regarding a Ted Baker store opening time, location, or more details; please visit our online store locator – HERE

 

For any store stock checks, you can contact the selected store directly. Alternatively, you may contact Customer Service for stock availability in any of our Standalone Stores. See contact us page.

You can find the details of all our stores around the world via the online store locator locator.

Great news! Please click the relevant link below to find what you're looking for:

For all careers opportunities click here.

For all international career opportunities click here.

For all international franchise and distribution/agency enquiries click here.

- In the subject header of your email please quote the product type you produce and your country of production.

- In the body of the message please include your company profile and supporting documentation.

All our fragrance products are vegan, with one exception – our hairwax contains beeswax.

No, we have a strict Ethical Code of Conduct and do not use real fur, angora hair, or mohair in any of our products.

Our team and customer safety is key. Therefore, we will be putting several COVID-secure measures in place. These include but not limited to:


•   Our teams are trained and encouraged to adopt more frequent hand washing and sanitisation at regular intervals throughout the day.
•   For the comfort and protection of our teams and customers, all store teams have been provided with face masks and visors for optional use.
•   Hand sanitiser gel will be available for customer use.
•   The store will be cleaned at regular intervals throughout the day.

Here at Ted, we’re keeping a close eye on how the coronavirus pandemic develops across the globe. As the situation unfolds, we’re committed to prioritising the wellbeing of our employees and customers.

Ted doesn’t usually do things by the book, but on this occasion, we’re sticking to the rules. On the advice of health officials and the World Health Organisation, we’re stepping up our efforts to minimise the risk to our local and global communities. From working from home and limiting travel, to maintaining stricter hygiene routines, we’re taking our responsibility seriously.

We pride ourselves on impeccable service but anticipate deliveries and other queries may take a little longer than usual. Like everybody, we’re doing our best under trying circumstances and ask you to bear with us.

As always, we’re grateful for your loyalty and look forward to seeing you in-store soon. In the meantime, www.tedbaker.com remains open for business. Please email us or reach us via telephone if you want to get in touch.

We’re continuing our efforts to maximise the safety of our local and global communities, during the Coronavirus pandemic. We are going to slowly and safely begin to reopen our stores in various locations in line with appropriate guidelines and precautionary measures.

You can check to see which are affected or reopening with our online store locator, which we will be keeping up to date.