Returning an item
Exchanging an item
If you’d like to exchange an item, you need to select a reason from the list printed on your delivery note. Write the corresponding letter into the ‘Return Code’ column against the relevant item, then give Customer Services a ring on +1 833 585 4200*.
Make sure you’ve got your order number, return code and the name of the item you wish to exchange to hand. Also, if any additional payment needs to be taken, please have your credit/debit card details ready.
Then within 28 days of the date you received your order, send the goods you wish to exchange along with the delivery note to:
Ted Baker Returns Department
c/o Future Forwarding Company
6180 Buffington Road
Make sure you send them within 14 days of requesting your exchange.
For convenience, you can use the UPS returns label included in your package if you are sending the goods back from the United States. If you choose to use it we will deduct $7 from the amount we credit back to you. If you don't use the UPS returns label, you can use the pre-addressed sticker on your delivery note and you’ll need to pay the return postage. For safety, we would recommend you use a recorded delivery service and keep the proof of postage. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us. Please also note that you will be liable for any customs or duty charges if applicable for your return.
Once we’ve received your package, and as long as the item(s) are in their original condition, we’ll send out your new goods within 14 working days.
*Phone lines are open Mon - Fri, 4am - 9pm EST, Saturday 4:30am - 1pm EST.
If you need some help or have any questions please contact our Customer Services department who are more than happy to help.
Email us: email@example.com
Call us: +1 833 585 4200
Live Chat: As soon as an agent becomes available a pop up invite will appear on your screen
Write to us: Ted Baker Customer Services, The Ugly Brown Building, 6a St Pancras Way, London NW1 0TB, UK.
Christmas 2019 Returns
Ted is pleased to offer all of his customers an extended returns policy on pressies purchased before Christmas. Any items purchased online between 1st November and 24th December can be returned to Teds Online Returns Department for a refund within 28 days of receiving the goods. Alternatively orders can be returned to one of Teds Standalone Stores within 14 days for a refund. In addition to this as a Christmas treat these items can be returned for an exchange up to and including January 31st 2020 in store or online.
Alternatively, any items purchased from one of our Ted Baker stores between 1st November and 24th December can also be returned back to any standalone US Ted store within 14 days of purchase or be returned for store credit/exchange up to and including January 31st 2020
Please note online orders cannot be returned to Ted Baker Outlet stores and all returns remain subject to Ted’s Returns policy found above.