Delivery & Returns

During this period of uncertainty, we’re extending our returns policy from 14 to 60 days.

Return by Post

Return online orders via the Post Office

  • Package up the parcel, including the returns form
  • Address it to: Ted Baker Returns Department, XPO Logistics, Fernhook Avenue, Derby Commercial Park, DE21 7HW
  • Pay for postage at the Post Office (Ted advises using a recorded service and keeping your receipt as proof of return!)

Return by Collect+

Take your online order to your nearest Collect+ location

  • Write your order number onto the Collect+ returns label included in your order
  • Package up the parcel, including the returns form, and stick the label on the outside
  • Take it to a Collect+ location (available at collectplus.co.uk)
  • £3 will be deducted from your refund to cover the cost of the Collect+ return

Return to Store

Online returns are temporarily paused within our standalone locations.​

Exchanges

Return within 28 days for an exchange

To arrange an exchange:

  • Contact Customer Services to let us know you’d like to exchange it
  • Then use the ‘Exchange’ code on your returns slip
  • Send the item back to us at: Ted Baker Returns Department, XPO Logistics, Fernhook Avenue, Derby Commercial Park, Derby, DE21 7HW, United Kingdom

We’ll send out your new item within 14 days of receiving the original item back

Terms & Conditions

  • You have 14 days from when you receive your item to return it for a refund
  • If you’re unable to return it within the 14-day period, please let us know within the 14 days
  • Returns made between 14-28 days will be offered an exchange or gift card
  • Refunds will be made onto your original payment method (including gift cards) within 14 days of us receiving the return. Some banks may take up to 30 days to process the credit to your account
  • We don’t accept liability for items that get lost or damaged in transit back to us
  • Items must be unwashed and unworn, with all labels and tags still intact – unfortunately we can’t accept them in any other condition
  • Hygiene strips must be attached to swimwear
  • Items with a seal tag will only be accepted where it remains intact and undamaged
  • Cosmetics (including makeup brushes) can only be returned if they are sealed and show no signs of use

Exclusions

Due to hygiene reasons, certain goods are non-refundable. These are:

  • Underwear
  • Earrings
  • Personal grooming products
  • Please note anything tailored or personalised to you cannot be returned.

The following items are non-returnable to store but can be returned by post:

  • Fine jewellery
  • Rugs
  • B by Ted Baker bras and nightwear
  • Bridal
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