Delivery & Returns

Something not quite right? Simply return your order within 30 days of receiving it for a refund.

In addition to our usual returns policy, we are pleased to offer an extended returns promise during the Christmas period. Purchases made between 14th October and 24th December can be returned for an exchange or gift card up to 23rd January.

Return Online

Generate your return online via our returns portal

  • Log into our returns portal here to begin generating your return.
  • Choose between the options available as your method of return.
  • Download the label to print at home and drop off at your local drop off point.

Return to Store

Return orders to any standalone Ted Baker store

Ted’s store team accept refunds for both online and in-store purchases.

Simply take the item and your receipt to a store within 30 days, and they’ll issue the refund to your original payment method.

  • Online orders can be returned to any standalone Ted Baker store, including those in train stations (excluding St Pancras) and outlet stores.
  • Items must be returned to stores in the country they were purchased.
  • You can’t return full-price items to an outlet store.
  • You can only return concession purchases to the department store they were purchased in.
  • We are unable to accept refunds in store, on orders paid for using Klarna.
  • For airport store returns, please contact customer service on


For an exchange - return your order before the 23rd January 2022

(Ted’s exchange policy is changing)

To arrange an exchange:

  • Contact Customer Services to let us know you’d like to exchange it
  • Then use the ‘Exchange’ code on your returns slip
  • Send the item back to us at: Ted Baker Returns Department, XPO Logistics, Fernhook Avenue, Derby Commercial Park, Derby, DE21 7HW, United Kingdom

We’ll send out your new item within 14 days of receiving the original item back

Christmas Returns

We’re pleased to offer our customers an extended returns policy on presents purchased before Christmas.

  • Purchases made between 14th October and 24th December can be returned for an exchange or gift card up to and including the 23rd January.
  • Please note, if you wish to receive a refund the conditions in our Returns policy above still apply.

Terms & Conditions

  • You have 30 days from when you receive your item to return it for a refund.
  • If you’re unable to return it within the 30-day period, please let us know within the 30 days.
  • Refunds will be made onto your original payment method (including gift cards) within 14 days of us receiving the return. Some banks may take up to 30 days to process the credit to your account.
  • We are unable to accept refunds in store, on orders paid for using Klarna.
  • We don’t accept liability for items that get lost or damaged in transit back to us.
  • Items must be unwashed and unworn, with all labels and tags still intact – unfortunately we can’t accept them in any other condition.
  • Hygiene strips must be attached to swimwear.
  • Items with a seal tag will only be accepted where it remains intact and undamaged.
  • Cosmetics (including makeup brushes) can only be returned if they are sealed and show no signs of use.


Due to hygiene reasons, certain goods are non-refundable. These are:

  • Underwear
  • Earrings
  • Personal grooming products
  • Please note anything tailored or personalised to you cannot be returned.

The following items are non-returnable to store but can be returned by post:

  • Fine jewellery
  • Rugs
  • B by Ted Baker bras and nightwear
  • Bridal

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Order Tracking

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