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Help & FAQs

Help & FAQs

Ted Baker temporarily does not have a ‘My Account’ function – all transactions on site will be made as a guest user. Don’t worry, you can still find out information on your order through transactional emails that will be sent to you. Alternatively, if you have any further questions you can contact customer services with your order reference number here.

If you no longer wish to hear from us, please click on the unsubscribe link at the bottom of one of our emails.

If you would like to update your marketing preferences, please click on the 'Update your email preferences here' link at the bottom of any of our emails. You can also email us on [email protected] and we will update your preferences for you. Please note that it may take up to 7 days for any changes to take effect.

Rest assured we take good care of the details you share with us. You can find all the information in our privacy policy here

Our team and customer safety is key. Therefore, we will be putting several COVID-secure measures in place. These include but not limited to:


•   Our teams are trained and encouraged to adopt more frequent hand washing and sanitisation at regular intervals throughout the day.
•   For the comfort and protection of our teams and customers, all store teams have been provided with face masks and visors for optional use.
•   Hand sanitiser gel will be available for customer use.
•   The store will be cleaned at regular intervals throughout the day.

Here at Ted, we’re keeping a close eye on how the coronavirus pandemic develops across the globe. As the situation unfolds, we’re committed to prioritising the wellbeing of our employees and customers.

Ted doesn’t usually do things by the book, but on this occasion, we’re sticking to the rules. On the advice of health officials and the World Health Organisation, we’re stepping up our efforts to minimise the risk to our local and global communities. From working from home and limiting travel, to maintaining stricter hygiene routines, we’re taking our responsibility seriously.

We pride ourselves on impeccable service but anticipate deliveries and other queries may take a little longer than usual. Like everybody, we’re doing our best under trying circumstances and ask you to bear with us.

As always, we’re grateful for your loyalty and look forward to seeing you in-store soon. In the meantime, www.tedbaker.com remains open for business. Please email us or reach us via telephone if you want to get in touch.
 

We’re continuing our efforts to maximise the safety of our local and global communities, during the Coronavirus pandemic. Our stores are now open, in line with appropriate guidelines and precautionary measures.

Please visit our delivery page to see all the up-to-date delivery options.

To find up-to-date delivery options, including timings, visit our delivery page.

Currently for a short time you are unable to track your order on our website. You can track your order by going to your order dispatch e-mail and clicking on the provided tracking link. If you haven’t received an Order Dispatch email yet don’t fret it will be with you soon (up to 5 days after you place your order). If you need any assistance tracking your order. Visit the Contact us page for help.

It's very simple – visit our returns page for all the information you'll need.

Ted's exchange policy has recently changed. You are welcome to exchange any online orders in one of our full price standalone stores. Unfortunately, we are not able accept store or online exchanges sent back to our warehouse.

Please note we can only accept returns and exchanges with proof of purchase, showing that items have been purchased at a standalone store or on tedbaker.com. Proof of purchase can be either the original receipt or a bank statement specifying the purchase.

You can find information on returns options, including any costs, by visiting our returns page.

Once we've received your order, it can take up to 14 days for your refund to be processed. Don’t worry, you'll receive an e-mail notification as soon as this refund has been issued.

All items purchased from third party retailers or concessions must be returned to their original place of purchase. Please be aware a proof of purchase will always be required.

We're very sorry this has happened as we always aim to get your items to you in tip-top condition. We are unable to exchange items online. So simply return the item for a full refund (subject to an inspection) selecting the faulty returns code for the reason. Alternatively, take your faulty item and your invoice into a Standalone Ted Baker store for an exchange.  

You might have noticed we like to do things a little differently around here – to find your perfect fit, take a look at our size guide You can also find the size guide on each product page, next to the size selection field.

We want to send your order on its way to you as quickly as possible, so we have a very short window of 15 minutes to cancel any orders. Call our Customer Service team as soon as possible and we'll see what we can do. See here for all the ways you can get in touch.

We want to send your order on its way to you as quickly as possible, so we are unable to modify any orders that have already been placed.

Proceed through the checkout as normal, and when you come to the Payment page, use the gift card option (you can either part-pay or fully pay with a gift card) using the details on your gift card.

You can check the balance either online here or by contacting us here. For physical gift cards, make sure you register your as this ensures your card is protected if lost or stolen.

Yes, we partner with Student Beans to offer student discount. See here for more info.

Yes! When you place an order with us, the confirmation page will show an option to refer a friend with Mention Me, as well as the latest reward on offer. Once registered, you can then refer a friend by email or they can simply enter your name at checkout. If your referred friend proceeds to place an online order with Ted Baker for the first time, you will both have the opportunity to earn rewards. On the cart page, your friend should tap the 'Been referred by a friend?' option and enter your details as needed, before placing their order. You'll receive an email with your reward as soon as a friend places their first order.

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Payment, Klarna & PayPal

You can pay for your items using the following payment methods:

Klarna
American Express
Visa Debit
Mastercard
Maestro
Paypal
Switch

 

For a temporary period we are unable to accept Apple and Google Pay as payment methods. But don’t worry, these will be back very soon!

Ted Baker have extended your ways to pay, by welcoming two new payment options from Klarna.

Klarna - Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of payments to more than 200,000 online stores; over 85 million consumers worldwide trust Klarna to securely handle their payments.

How does Pay later in 30 days work?
Pay later in 30 days is a form of credit offered by Klarna which allows you to delay payment of your purchase by 30 days. Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk.

Am I eligible for Pay later in 30 days?
To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, Klarna’s assessment should not affect your credit rating.

When can I use Klarna Pay later in 30 days?
When placing an order in GBP on our UK website – it’s as easy as that. There’s no minimum or maximum spend, but you can’t use it to buy a gift voucher. If you have a gift voucher and you're spending more than its balance, you can pay the outstanding amount using Klarna.

How can I increase my chances of being accepted for Pay later in 30 days?
Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide Klarna with your full name and accurate address details and shipping to your registered billing address. All orders are assessed by Klarna individually. Just because you have been accepted by Klarna for Pay later in 30 days before does not mean it will be offered by Klarna for every order. In turn, if your application for Pay later in 30 days is denied by Klarna, it does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide Klarna with your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case Klarna need to reach you. All communications will be sent to your email address. It's very important that you give Klarna the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that should not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Ted Baker run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 30 days?
Although Pay later in 30 days is widely promoted it is not always universally available by Klarna. The Pay later in 30 days method is automatically generated by Klarna’s algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

What are my payment options with Klarna?
You can pay with debit or credit card immediately in the checkout or take advantage of Klarna’s Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card. You can always monitor your outstanding payments in the Klarna app.

What happens if I cancel or return my order?
As soon as we’ve have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

What happens if I don’t pay for my order?
Payment is due 30 days after the item is shipped. To help you pay on time, Klarna will alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, Klarna will send you a text or letter, too. You should not be charged fees or interest for late and/or missed repayment(s). Your credit score should not be impacted by using Klarna’s ‘Pay later in 30 days’ product even if you have failed to pay on time. If you fail to pay on time, you will be in default, and may be unable to use Klarna’s services in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on its behalf. Debt collection agencies are used as a last resort.

I have been asked to go to the Klarna site. Is this correct?
If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.

What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna you need to provide Klarna with your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give Klarna the correct details, as otherwise you will not receive the payment information.

Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Ted Baker. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?
Yes. Just go to the Klarna app or log onto www.klarna.com/uk and pay off early.

Have you received my payment?
If you pay by card, Ted Baker will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com/uk.

What happens to my statement, when I've returned the goods?
Once we’ve received the return (partial or full) and you have received confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

I've received a statement, but I've not yet received my goods.
You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please contact us to check on delivery. You can also contact Klarna’s Customer Service so that Klarna can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund should be processed within 5 business days.

I have asked for a refund. How will I be refunded?
If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

I haven’t received an email with my statement/payment information.
If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

Still have questions regarding payment, how can I get in touch?
Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.

Klarna - Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of payments to more than 200,000 online stores; over 85 million consumers worldwide trust Klarna to securely handle their payments.

How does Pay later in 3 interest-free instalments work?
Pay later in 3 interest-free instalments is a form of credit offered by Klarna which allows you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by us and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule on the Klarna.app or by logging into www.klarna.com/uk.

Am I eligible for Pay later in 3 interest-free instalments?
To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, Klarna’s assessment should not affect your credit rating.

When can I use Klarna Pay later in 3 interest-free instalments?
When placing an order in GBP on our UK website – it’s as easy as that. There’s no minimum or maximum spend, but you can’t use it to buy a gift voucher. If you have a gift voucher and you're spending more than its balance, you can pay the outstanding amount using Klarna.

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?
Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide Klarna with your full name and accurate address details and shipping to your registered billing address. All orders are assessed by Klarna individually. Just because you have been accepted for Pay later in 3 interest-free instalments before does not mean it will be offered by Klarna for every order. In turn, if your application for Pay later in 3 interest-free instalments is denied by Klarna, it does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide Klarna with your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case Klarna need to reach you. All communications will be sent to your email address. It's very important that you give Klarna the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that should not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Ted Baker run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 3 interest-free instalments?
Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available by Klarna. The Pay later in 3 interest-free instalments payment option is automatically generated by Klarna’s algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

What are my payment options with Klarna?
Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

What happens if I cancel or return my order?
As soon as we’ve have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

What happens if I don’t pay for my order?
Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Ted Baker from the debit or credit card you entered at checkout. If Klarna are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. You should not be charged fees or interest for late and/or missed repayment(s). Your credit score should not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. Klarna may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on its behalf. Debt collection agencies are used as a last resort.

I have been asked to go to the Klarna site. Is this correct?
You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto www.klarna.com/uk.

Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Ted Baker. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?
Yes. Just go to the Klarna app or log onto www.klarna.com/uk and pay off early.

Have you received my payment?
If you pay by card, Ted Baker will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com/uk.

What happens to my statement, when I've returned the goods?
Once we’ve received the return (partial or full) and you have received confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

I've received a statement, but I've not yet received my goods.
In the event that your goods have not been received please call Ted Baker Customer services to check on your order and delivery status. You can also contact Klarna’s Customer Service so that Klarna can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund should be processed within 5-7 business days.

I have asked for a refund. How will I be refunded?
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

I haven’t received an email with my statement/payment information.
If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

Still have questions regarding payment, how can I get in touch?
Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.

What is PayPal Pay in 3?
PayPal Pay in 3 is an interest-free loan that lets you split the cost of your order into 3 payments for purchases of £30-£2,000. The first is due at time of purchase with subsequent payments due every month on the same date. This lets you spread the cost and is a helpful tool to manage your budget more effectively. Please note, Pay in 3 is a form of credit, so carefully consider whether you can afford the repayments and the possible impact to your credit score. Pay in 3 eligibility is subject to status and approval. 18+ It may not be suitable for everyone. See terms.

Will I be able to use PayPal Pay in 3
If you choose PayPal Pay in 3 as your payment method when you check out, you’ll be taken through the application process. You’ll get a decision instantly, but not everyone will be approved based on PayPal’s internal checks. PayPal may also decide not to offer PayPal Pay in 3 as a payment option in certain circumstances, such as where their checks suggest an increased risk of fraud or where data they hold suggests you may not be eligible. How long will my PayPal Pay in 3 plan last? Your plan will last two months in total. The first payment is due at the time of purchase, followed by two further payments due each month after that. What information do I need to apply for PayPal Pay in 3? To apply for PayPal Pay in 3, you’ll need to provide your:

  • Title
  • Phone number
  • Address
  • Date of birth
  • Payment details

How is my application for PayPal Pay in 3 assessed?
PayPal’s decision making process is automated. They assess your financial position using a combination of the information you provided within your application, and information about your usage and history with PayPal to decide whether PayPal Pay in 3 is suitable for you at this time.

Will applying for PayPal Pay in 3 impact my credit file?
Not at the moment. PayPal reports the ongoing performance of our Pay in 3 customers to our credit reference agencies, as this promotes responsible lending. However, the UK's main credit reference agencies are currently unable to fully consume BNPL data. PayPal are working closely with the industry to address this matter. Currently, Pay in 3 does not impact your credit score although using Pay in 3 may impact your ability to obtain credit and the cost of accessing it. More information is available in the Pay in 3 Terms & Conditions and on PayPal’s website.

Are there any fees associated with PayPal Pay in 3?
There are no fees for choosing to pay with PayPal Pay in 3.

I need to return my items, will I get a refund?
Yes. You can still apply for a refund for your purchase. If you return all or some of your items, according to your legal statutory rights and/or our refund policy, you’ll get a partial or full refund. Partial refunds will lower the amount that you owe in the payments you have left. Any refund issued will be paid to your PayPal Balance, once any amounts owing under your Pay in 3 plan have been repaid. You can withdraw funds from your PayPal Balance to either your bank account or debit card.

How will my PayPal Pay in 3 transaction appear in my PayPal activity?
Every PayPal Pay in 3 transaction will appear in your PayPal activity feed as the full purchase amount under Ted Baker as a ‘purchase’. This is to reflect the total purchase amount and is not reflective of the PayPal Pay in 3 instalment plan or any payments already made using you specific card. By using PayPal Pay in 3, PayPal pays Ted Baker upfront and spreads the cost to you over three payments. The first payment and subsequent two payments will each be reflected as separate transactions in your PayPal activity and represent the actual payments made towards your purchase.

Why is there a pending authorisation shown in my PayPal activity for my PayPal Pay in 3 transaction?
When making a purchase with PayPal Pay in 3, if you pay with a debit card, PayPal will place a pre-authorisation hold on your chosen card for an amount equal to one third of your total purchase amount. This will show as a pending authorisation in your PayPal account activity and in the bank account of the card linked to your PayPal account. Once you complete your purchase and Ted Baker ships your goods, the pending authorisation will be removed and the initial payment will be taken from your card. If you do not complete your transaction, the pending authorisation will automatically be voided within 24 hours of the pre-authorisation hold.

My PayPal Pay in 3 purchase was denied or did not go through, why do I still have a pending authorisation shown in my PayPal activity?
If you pay by debit card and you didn’t successfully make a purchase using PayPal Pay in 3, PayPal will automatically void the pending authorisation within 24 hours of placing the pre-authorisation hold. Funds will not be taken from your card if the transaction was not completed.

Why didn’t my payment go through?
There are a number of reasons PayPal may not have been able to complete your scheduled payment. For example, if the debit card used to sign up to your Pay in 3 plan has expired or if there insufficient funds in your bank account. If you need to change your debit card, you can do so by logging into your PayPal account, going to PayPal Pay in 3 and selecting the plan you want to change. There you can click “Change” under “Payment Method”. You can contact PayPal for assistance here.

Can I pay off the entire PayPal Pay in 3 plan at once or make unscheduled payments?
Yes, just log into your PayPal account, choose the plan you want to pay off and click “Make a Payment”. You can choose to make an unscheduled payment of the “Next Payment Due” or “Full Balance”.

What happens if I can’t make my payments?
PayPal believe in responsible lending and will make efforts to support customers who are experiencing financial difficulty. If you know you will be unable to make payment or are otherwise concerned, please contact PayPal to discuss this in advance. Don’t wait until your payment is overdue. If payment is overdue, their collections team will work with you to find the best solution.

Can I pause or suspend my PayPal Pay in 3 payments?
No. Once you agree to the terms of your PayPal Pay in 3 plan and payments begin, you cannot pause, suspend or skip payments. Second and third payments are taken automatically. If you have concerns about your payments, please contact PayPal.

PayPal Pay in 3 is a trading name of PayPal (Europe) S.á.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449, Luxembourg.

For more information regarding a particular store, please visit our online store locator, which we will be keeping up to date with the latest information

Unfortunately for a temporary period of time we will not be able to offer this service. It will be back very soon! In the meantime please contact your local store directly for any stock enquiries.

You can Collect your order from our standalone Ted Baker stores in the UK.

It’ll be ready to collect 4-6 days after it’s been despatched, and you’ll receive an email when it’s arrived in your selected store.

You’ll have 7 days from receiving the email to collect it, and you’ll need your collection email and some personal ID.
 

You can find the details of all our stores around the world via the store locator.

Great news! Please click the relevant link below to find what you're looking for:

For all careers opportunities click here.

For all international career opportunities click here.

For all international franchise and distribution/agency enquiries click here.

- In the subject header of your email please quote the product type you produce and your country of production.

- In the body of the message please include your company profile and supporting documentation.

All our other beauty and fragrance products are vegan, with one exception – our hairwax contains beeswax.

No, we have a strict Ethical Code of Conduct and do not use real fur, angora hair, or mohair in any of our products.

Here at Ted, we’re passionate about having a company as diverse as our customer base. Our team members represent more than 68 nationalities worldwide, with 44 in our London HQ alone.

In terms of gender diversity, we’ve made a number of significant female senior appointment in the past year, but while women are well represented at the very top and in our overall workforce, there’s more work to be done to develop and grow female senior leaders from within.

When it comes to gender pay, we’ll be completely upfront; there’s an imbalance. We still have a gap between average male and female earnings but we’re taking steps to reduce that - ultimately our aim is to eliminate the gap altogether.

On 24th March 2020, the Equalities Commission said that gender pay reporting was not compulsory and only around 50% of organisation have shared theirs. At Ted, gender parity matters, and we’re absolutely committed to making progress in a meaningful and practical way. That’s why we’re now sharing our Gender Pay Report with the snapshot date of 5th April 2019 so you can see where we’re at and what action we’re taking.

Read the Report

We are very aware of the human and labour rights issues found in many factories so we work closely with our suppliers to continuously improve conditions. All Ted Baker suppliers must sign our Ethical Code of Conduct, which outlines our expectations for conducting responsible business. As part of our due diligence we ask all our factories to conduct annual third party audits and we visit the we ask all our factories to conduct annual third party audits and we visit the factories we work with often. When an issue is found we work with the supplier to resolve it.

No Ted does not own its factories. We work with over 150 first-tier factories in 18 countries through our partners and suppliers.

Ted is committed to achieving greater supply chain transparency, which includes plans for mapping our raw materials too. Ted has published a complete list of all first-tier factories, where our finished goods are made and shipped from. As part of Ted’s commitment to increasing transparency in our supply chain we are now mapping our supply chain beyond first-tier including subcontractors, mills, tanneries and component suppliers. 

There is a growing need for brands, like Ted, from customers, NGOs, campaign groups, to publicly disclose more information about where their products are made, and the steps companies are taking to be more ethical and sustainable.

This list displays our active first tier factories (where our finished good are made and shipped) and includes key factory information. This list does not cover Ted’s Licensed Products or those used by our joint venture partners. In the future, we aim to include every Ted Baker branded product is made. We strive to disclose the most relevant and accurate data which is correct to the best of our knowledge.

-   158 first-tier factories are listed
-   100% of these factories have agreed to the Code and have an ethical audit 
-   Over 48,000 workers are included in this list
-   70% of these workers are women.

China, Turkey, the UK, Portugal and India. 

Ted’s factory list demonstrates our pledge to greater transparency of our supply chain and will be updated every 6 months. 

We do not work with any direct suppliers or factories in Xinjiang and do not knowingly source materials from the region. We have worked with The Better Cotton Initiative (BCI) since 2016 who have suspended all field-level activities in the Xinjiang region since March 2020, including licensing, capacity building, data monitoring and reporting. This means that there is no BCI accredited cotton available from Xinjiang (cotton harvested before then may still be in circulation). Until the situation changes, BCI will focus on the eastern provinces of China where they have existing programmes in Hubei, Hebei, Shandong and Gansu. We will continue to explore ways to ensure our Chinese supply chain remains free of goods created by forced labour, as well as looking at how we can support our trusted manufacturing partners.

Ted Baker is committed to improving working standards in its supply chains through the application of international labour standards. This includes a commitment to improving standards in those parts of the supply chain which are the most difficult to reach. Historically, the lack of visibility of homeworkers in supply chains, combined with their complicated employment status in many countries, has made them a vulnerable group of workers. We take an open and positive position towards homeworking as one of the first steps in making progress on improving their labour conditions; and to do so helps to prevent driving the practise 'underground' which can have unintended consequences, such as where workers could lose their sole means of income. The vast majority of Homeworkers are women who are balancing paid work with domestic and family responsibilities; few have practical alternatives, and Homeworking provides a valuable income stream for them and their families. We understand it is a complex issue but believe skilled homeworkers are important to the hand crafted, quality nature of many of our products. It is this belief that feeds our commitment to help them improve.

Yes. To further our commitment to ethical trade we joined the Ethical Trading Initiative (ETI) as foundation stage members in November 2020. We aim to integrate ethical trade into the heart of our business and believe working with ETI is essential to achieving this aim.

A carbon footprint is defined as the total emissions caused by an individual, event, organisation or product, expressed as carbon dioxide equivalent. As a measure of greenhouse gas emissions, together with biodiversity, water pollution and use, it forms part of a bigger measure of impact called an ecological footprint.
To better manage our emissions, we need to measure them first, so we’re working with external consultants on producing an up-to-date carbon footprint report. This will tell us all about the emissions that come directly from us (for example, from our vans) and those we cause indirectly, like the power used to keep our website running. These are reported as ‘scopes’, defined as:


•   Scope 1: Direct emissions from owned or controlled sources (e.g. gas)
•   Scope 2: Indirect emissions from the generation of purchase electricity, heat or stream (e.g. our electricity consumptions)
•   Scope 3: All indirect emissions (not included in scope 2) that occur in the value chain (farmers and customers, for example) of the company, including upstream and downstream.

We are in the process of setting our Science Based Targets which will be in line with the Paris Climate Agreement- we aim to finalise these in 2021.

In the interim we have set targets to:
-   Source 100% FSC certified Carboard packaging by 2022, 
-   100% recycled plastic hangers and poly bags by 2025
-   Preference for paper/packaging with high-recycled content, reaching an overall recycled fibre content in our papers/packaging of at least 50% average by 2024

To that end, we already use 100% renewable energy in our UK stores and Ugly Brown Building.
 

As of July 2020, Ted no longer uses Alpaca in our products, this is due to unethical farming practices that have been found in some farms in the world. 

As of AW21, Ted Baker will start to use Mohair from the Responsible Mohair Standard, this means all suppliers of Mohair must provide Ted with sustainable fibre certification to confirm that best practice is upheld on the farms when shearing the goats.

Conventional Mohair that is not sourced through the Responsible Mohair Standard remains a banned material for Ted.
 

A fibre which has a reduced impact on the environment compared to conventional production methods. 
This can either be by using;
•   less water
•   less energy
•   less chemicals
•   fewer resources

A sustainable product for Ted is a product that is made of over 50% sustainable materials. 
These products can be added to the Ted Conscious shop. 

Ted recognises that all fibres and materials ultimately rely on the inputs of different resources to be produced, even if they are from more sustainable sources with reduced environmental impact. To be transparent and honest Ted names these fibres as more sustainable, instead of 100% sustainable.

LWG stands for Leather Working Group. The Leather Working Group is a membership organisation made up of brands, suppliers, leather manufacturers and other stakeholders within the leather manufacturing industry. The group has developed an auditing programme which certifies leather manufacturing facilities based on their environmental compliance and performance capabilities. Ted joined the LWG as a brand member in 2020.

FSC Certified cardboard is made from trees or wood that have been responsibly sourced.
The Forest Stewardship Council (FSC) is an independent, not-for-profit, nongovernmental organization established to support environmentally appropriate, socially beneficial, and economically viable management of the world’s forests.
FSC helps take care of forests and the people and wildlife who call them home.
The FSC vision is that the world’s forests meet the social, ecological, and economic rights and needs of the present generation without compromising those of future generations.

BCI stands for Better Cotton Initiative. The Better Cotton Initiative is a global not-for-profit organisation that exists to make global cotton production better for the people who produce it, better for the environment it grows in and better for the cotton industries future.
Through training and educating farmers in more sustainable farming methods, BCI helps cotton farmers to reduce negative environmental impacts, use less water and harmful pesticides and increase yields. 

Canopy is a not-for-profit organisation that works with the forest industry's customers and suppliers to develop solutions that protect endangered and ancient forests. As part of this, Canopy helps companies sourcing materials that come from forests i.e. viscose to understand where their materials are coming from.
The CanopyStyle initiative was launched to address the fashion industry's involvement in sourcing materials that come from ancient and endangered forests. 
The Pack4Good initiative supports companies to reduce their paper packaging footprint through the use of smart design, recycled fibres, and by implementing readily available Next Generation Solutions throughout their packaging supply chains.
Ted became a brand signatory of the Canopy Style Initiative and Pack4Good initiative in 2020.

In 2020 Teds most commonly used materials were made from Polyester, Cotton and Leather.

Between now and 2030, Ted has set the following interim targets to make sure we’re continuously working towards 100% of materials to be from more sustainable sources by 2030. These include but are not limited to:
-   100% of cotton to be sourced as organic, recycled or BCI cotton by 2024.
-   100% of our leather is to come from Leather Working Group or equivalent certified tanneries by 2025
-   100% of our man-made cellulosic fibres will be from FSC certified forests by 2025
-   100% of our linen to be sourced as organic or European Flax by 2025