Delivery & Returns

• Once ordered, your order will be delivered in 5-7 working days*
• Your delivery will be made between Monday and Saturday, excluding bank holidays
• You’ll receive an email when your order has been dispatched, which will include your tracking number.
• Please visit Evri’s tracking page to Track Your Parcel.
• Please note Ted delivers to all UK postcodes excluding British Forces (BF)

*Throughout Black Friday, December, and Sale you may have to wait longer for delivery

• You’ll receive an email when your order has been dispatched, which will include your tracking number.
• Please visit Evri’s tracking page to Track Your Parcel.
• Your delivery will be made between Monday and Friday, excluding bank holidays
• Please note Ted delivers to all UK postcodes excluding British Forces (BF)

*Order by 8pm on Friday for Next Day delivery on Monday

*Cut-off times may change during busy periods.

• You’ll receive an email when your order has been despatched, which will include your tracking number.
• Please visit Evri’s tracking page to Track Your Parcel.
• Please note Ted delivers to all UK postcodes excluding British Forces (BF)

*The cut-off time may change during busy periods.

• Log into our returns portal here to begin generating your return.
• Choose between the options available as your method of return.
• Download the label to print at home and drop off at your local drop off point.
• Returns cost £3.00. This will provide a secure tracking service back to Ted Baker and is payable by the customer prior to sending back your item(s).

• Complete your delivery note by selecting the most suitable returns code (from the back of your invoice) and writing it in the specified column alongside the item on your delivery note.
• Package the unsuitable item/s along with this delivery note – this does not have to be the same packaging you received the order in as long as it’s nice and secure.
• Send the order back to us at the address below; please note that this must be within 30 days of receiving the order, and we advise that you send the parcel via a recorded delivery service – just in case.

Ted Baker Returns Department

XPO Logistics

Fernhook Avenue

Derby Commercial Park

Derby

DE21 7HW

Ted’s UK store teams accept refunds for both online and in-store purchases.

Simply take your item(s) and your online despatch email/invoice to a Ted Baker store within 30 days of receiving your order; your refund will then be processed to your original payment method.

• Online orders can be returned to any standalone Ted Baker store, including those in train stations (excluding St Pancras) and outlet stores.
• You can’t return full-price items to an outlet store.
• You can only return concession purchases to the department store they were purchased in.
• You can’t return outlet items to full price stores.
• We are unable to accept refunds in store, on orders paid for using Amex, Klarna and Paypal pay in three.
• For airport store returns, please contact customer service on [email protected]
• You are also welcome to return your airport purchase (excluding Heathrow airport purchases) directly at any standalone Ted Baker store within the UK
• Customers outside of the U.K, are unable to return online orders to Standalone stores and must return their order back to our returns warehouse as outlined above.

If your local Ted Baker store has closed and you are unable to take your item(s) to an alternative Ted Baker Standalone store then please follow the below steps:
Please note – the ‘Closed Store Return Process’ can only be used for purchases made in a Ted Baker Stand Alone store that has now closed down (Manchester Trafford, Cambridge, Birmingham Bullring, Liverpool, Leeds, Oxford, Nottingham, Bristol, Brompton Road, Floral Street, Exeter, Bromley, Milton Keynes, London Bridge, Bicester) and all returns must be in accordance with the regular below Terms & Conditions.

Store Closure Return Process:

1. Prepare Your Items: Package your purchased item(s) securely to ensure safe transportation.
2. Include Proof of Purchase: Ensure that a proof of purchase (till receipt) is enclosed within the package so we can identify price paid – please retain a copy of this for your own reference.
3. Access the Returns Portal: Click here to access our returns portal and follow the instructions to input the required purchase details.
   Note: When entering your order ID and your Receipt ID, starting with 'ID:GB', can be found at the top of your till receipt. DO NOT include any dashes, example: GB237GB23700243605
4. Generate Returns Label: Please select “Other” as your return reason from the dropdown menu, the portal will generate a 'free' returns label for your convenience. Additionally, it will provide information regarding your nearest 'drop off' point.
5. Return Process Completion: Once your package has been received at our Warehouse (typically within 2-5 working days), a member of the Ted Baker Customer Service Team will contact you via telephone. They will assist you through the refunding process for the returned item(s).

If you encounter any difficulties or require further assistance, please do not hesitate to contact our Customer Service Team here.

• You have 30 days from when you receive your item to return it for a refund.
• If you’re unable to return it within the 30-day period, please let us know within the 30 days.
• Refunds will be made onto your original payment method (including gift cards) within 14 days of us receiving the return. Some banks may take up to 30 days to process the credit to your account.
• We are unable to accept refunds in store, on orders paid for using Klarna or PayPal pay in three.
• We don’t accept liability for items that get lost or damaged in transit back to us.
• Items must be unwashed and unworn, with all labels and tags still intact – unfortunately we can’t accept them in any other condition.
• Hygiene strips must be attached to swimwear.
• Items with a seal tag will only be accepted where it remains intact and undamaged.
• Cosmetics (including makeup brushes) can only be returned if they are sealed and show no signs of use.

Exclusions

Due to hygiene reasons, certain goods are non-refundable. These are:

• Underwear
• Earrings
• Personal grooming products

*Please note anything tailored or personalised to you cannot be returned.

The following items are non-returnable to store but can be returned by post:

• Fine jewellery
• Rugs
• B by Ted Baker bras and nightwear
• Bridal