Delivery & Returns

• Once ordered, your order will be delivered in 3-5 working days*
• You’ll receive an email when it’s been despatched, which will include tracking information
• Your delivery will be made between Monday and Friday, excluding bank holidays

*Throughout Black Friday, December, and Sale you may have to wait longer for delivery

Please note Ted delivers to all UK postcodes excluding BF

To track your parcel, please visit Evri’s tracking page. https://www.evri.com/track-a-parcel Your tracking number will be provided on your dispatch e-mail.

• Choose a day within the next two weeks
• You’ll receive an email when your order has been despatched, which will include tracking information
• Your delivery will be made between Monday and Friday, excluding bank holidays

*The cut-off time may change during busy periods.

*Please note Ted delivers to all UK postcodes excluding BF.

To track your parcel, please visit Evri’s tracking page. https://www.evri.com/track-a-parcel Your tracking number will be provided on your dispatch e-mail.

• Choose a Saturday within the next two weeks
• You’ll receive an email when your order has been despatched, which will include tracking information

*The cut-off time may change during busy periods.

Please note Ted delivers to all UK postcodes excluding BF.

• Collect your order from our standalone Ted Baker stores in the UK
• It’ll be ready to collect 2-5 working days after it’s been despatched, and you’ll receive an email when it’s arrived in your selected store
• You’ll have 7 days from receiving the email to collect it, and you’ll need your collection email and some personal ID
• Please contact Customer Services if you need more time

• *Unfortunately, you can’t collect Outlet and Tie the Knot from store, nor can you collect orders from outlets, airports, train stations, or concessions.

• Log into our returns portal here to begin generating your return.
• Choose between the options available as your method of return
• Download the label to print at home and drop off at your local drop off point
• £3 will be deducted from your refund, to cover the cost of the return.

• Complete your delivery note by selecting the most suitable returns code (from the back of your invoice) and writing it in the specified column alongside the item on your delivery note.
• Package the unsuitable item/s along with this delivery note – this does not have to be the same packaging you received the order in as long as it’s nice and secure.
• Send the order back to us at the address below; please note that this must be within 30 days of receiving the order, and we advise that you send the parcel via a recorded delivery service – just in case.

• Ted Baker Returns Department
• XPO Logistics
• Fernhook Avenue
• Derby Commercial Park
• Derby
• DE21 7HW

Ted’s UK store teams accept refunds for both online and in-store purchases.

Simply take the item and your receipt to a store within 30 days, and they’ll issue the refund to your original payment method.

• Online orders can be returned to any standalone Ted Baker store, including those in train stations (excluding St Pancras) and outlet stores.
• You can’t return full-price items to an outlet store.
• You can only return concession purchases to the department store they were purchased in.
• We are unable to accept refunds in store, on orders paid for using Klarna.
• For airport store returns, please contact customer service on [email protected]

• Customers outside of the U.K, are unable to return online orders to Standalone stores and must return their order back to our returns warehouse as outlined above.

• You have 30 days from when you receive your item to return it for a refund.
• If you’re unable to return it within the 30-day period, please let us know within the 30 days.
• Refunds will be made onto your original payment method (including gift cards) within 14 days of us receiving the return. Some banks may take up to 30 days to process the credit to your account.
• We are unable to accept refunds in store, on orders paid for using Klarna.
• We don’t accept liability for items that get lost or damaged in transit back to us.
• Items must be unwashed and unworn, with all labels and tags still intact – unfortunately we can’t accept them in any other condition.
• Hygiene strips must be attached to swimwear.
• Items with a seal tag will only be accepted where it remains intact and undamaged.
• Cosmetics (including makeup brushes) can only be returned if they are sealed and show no signs of use.

Exclusions

Due to hygiene reasons, certain goods are non-refundable. These are:

• Underwear
• Earrings
• Personal grooming products

*Please note anything tailored or personalised to you cannot be returned.

The following items are non-returnable to store but can be returned by post:

• Fine jewellery
• Rugs
• B by Ted Baker bras and nightwear
• Bridal