Delivery & Returns

To ensure your delivery in the UK arrives in time for Christmas, please place your order before the below dates and times:

• Standard Delivery: Thursday 14th December at 23:59pm GMT
• Next Day Delivery: Wednesday 20th December at 16:00pm GMT
• Click & Collect from Store: Thursday 14th December at 23:59pm GMT
• Saturday Delivery: Friday 15th December at 16:00pm GMT

• Once ordered, your order will be delivered in 3-8 working days*
• Your delivery will be made between Monday and Saturday, excluding bank holidays
• You’ll receive an email when your order has been dispatched, which will include your tracking number.
• Please visit Evri’s tracking page to Track Your Parcel.
• Please note Ted delivers to all UK postcodes excluding British Forces (BF)

*Throughout Black Friday, December, and Sale you may have to wait longer for delivery

• You’ll receive an email when your order has been dispatched, which will include your tracking number.
• Please visit Evri’s tracking page to Track Your Parcel.
• Your delivery will be made between Monday and Friday, excluding bank holidays
• Please note Ted delivers to all UK postcodes excluding British Forces (BF)

*Order by 4pm on Friday for Next Day delivery on Monday

*Cut-off times may change during busy periods.

• You’ll receive an email when your order has been despatched, which will include your tracking number.
• Please visit Evri’s tracking page to Track Your Parcel.
• Please note Ted delivers to all UK postcodes excluding British Forces (BF)

*The cut-off time may change during busy periods.

Online Purchase

We are pleased to offer all customers an extended returns policy on items purchased before Christmas. Any items purchased online between October 18th and December 24th can be returned to our Online Returns Department for a refund up to and including January 24th 2024.

In Store Purchase

In addition to our usual returns policy, Ted is pleased to offer an extended returns policy during the Christmas period. Purchases made between 18th October and 24th December can be returned for an exchange or gift card up to and including 24th January 2024. The items must be returned to a Ted Baker standalone store in their original condition and with proof of purchase. Ted Baker reserves the right to amend or withdraw this promotion at any time without notice. This does not affect your legal rights.

You have 30 days to return online orders.

• CLICK HERE - to begin generating your online return
• Choose between the options available as your method of return
• Download the label to print at home and drop off at your local drop off point
• Return costs are £3.00 in UK - this will provide a secure tracked delivery back to Ted, and are payable by the customer prior to sending back your item(s).

Ted Baker orders can be returned at InPost Lockers; Find your local locker here. Lockers are available in over 4,000 handy locations, like supermarkets (inc. Tesco, Morrisons and Lidl) and train stations. 

How it works:

1. Visit our returns portal to generate a QR code. Package up your items - No need to attach anything to the outside of your parcel.

2. Scan the code on your phone at the locker

3. Put your parcel inside and shut the door

When your return is collected from the locker, a label will be applied for you by the courier.

PLEASE NOTE: all items from the same order should be returned in one parcel.

• Complete your delivery note by selecting the most suitable returns code (from the back of your invoice) and writing it in the specified column alongside the item on your delivery note.
• Package the unsuitable item/s along with this delivery note – this does not have to be the same packaging you received the order in as long as it’s nice and secure.
• Send the order back to us at the address below; please note that this must be within 30 days of receiving the order, and we advise that you send the parcel via a recorded delivery service – just in case.

Ted Baker Returns Department

XPO Logistics

Fernhook Avenue

Derby Commercial Park

Derby

DE21 7HW

Ted’s UK store teams accept refunds for both online and in-store purchases.

Simply take your item(s) and your online despatch email/invoice to a Ted Baker store within 30 days of receiving your order; your refund will then be processed to your original payment method.

• Online orders can be returned to any standalone Ted Baker store, including those in train stations (excluding St Pancras) and outlet stores.
• You can’t return full-price items to an outlet store.
• You can only return concession purchases to the department store they were purchased in.
• You can’t return outlet items to full price stores.
• We are unable to accept refunds in store, on orders paid for using Klarna.
• For airport store returns, please contact customer service on [email protected]
• You are also welcome to return your airport purchase (excluding Heathrow airport purchases) directly at any standalone Ted Baker store within the UK
• Customers outside of the U.K, are unable to return online orders to Standalone stores and must return their order back to our returns warehouse as outlined above.

• You have 30 days from when you receive your item to return it for a refund.
• If you’re unable to return it within the 30-day period, please let us know within the 30 days.
• Refunds will be made onto your original payment method (including gift cards) within 14 days of us receiving the return. Some banks may take up to 30 days to process the credit to your account.
• We are unable to accept refunds in store, on orders paid for using Klarna or PayPal pay in three.
• We don’t accept liability for items that get lost or damaged in transit back to us.
• Items must be unwashed and unworn, with all labels and tags still intact – unfortunately we can’t accept them in any other condition.
• Hygiene strips must be attached to swimwear.
• Items with a seal tag will only be accepted where it remains intact and undamaged.
• Cosmetics (including makeup brushes) can only be returned if they are sealed and show no signs of use.

Exclusions

Due to hygiene reasons, certain goods are non-refundable. These are:

• Underwear
• Earrings
• Personal grooming products

*Please note anything tailored or personalised to you cannot be returned.

The following items are non-returnable to store but can be returned by post:

• Fine jewellery
• Rugs
• B by Ted Baker bras and nightwear
• Bridal