A message from our CEO, Rachel Osborne
Dear valued Customers,
These are difficult and challenging times for everyone, and I wanted to write to you personally to let you know some of the things we are doing to respond.
Ted Baker is a global family. Made up of thousands of members, across hundreds of stores in over 50 countries worldwide. Like you, we’re dealing with this time of uncertainty. Together, we’re working hard to keep our global community safe and our loyal customers satisfied, taking our lead from government guidelines and health organisations across our many territories in order to react properly to what is a complex and fast-moving situation.
While we’ve temporarily closed some of our stores, and inevitably others will follow, we’re planning to keep as many as possible open - for as long as it is safe to do so. We’re taking extra steps to keep our stores clean and have switched to a cashless system to reduce contamination risks. We’re also adapting our store trading hours but are reachable around the clock on our website and social channels.
We have also made some changes to our online services. We've switched off Click and Collect in case we have to close stores at short notice and you can’t get your order. We have also extended our returns period from 14 to 40 days as it may take longer for you to be able to return an order. We continue to look at new ways of improving our customer experience online as we make our way through this and are listening to our customers’ needs.
Like everybody, we’re doing all we can to keep things moving. We’re learning day by day what the best course of action is but imagine there will be a few stumbles along the way. We ask you to bear with us and really do appreciate your patience and understanding during this time.
For now, stay tuned to our social channels, join the conversations and let us know what else we can do in the upcoming weeks. Now more than ever we want to take your minds off the challenges we are all facing. And whilst our stores remain closed, our community is always open.
Stay safe and remember, we’re all in this together.
Here at Ted, we’re keeping a close eye on how the coronavirus pandemic develops across the globe. As the situation unfolds, we’re committed to prioritising the wellbeing of our employees and customers.
Ted doesn’t usually do things by the book, but on this occasion, we’re sticking to the rules. On the advice of health officials and the World Health Organisation, we’re stepping up our efforts to minimise the risk to our local and global communities. From working from home and limiting travel, to maintaining stricter hygiene routines, we’re taking our responsibility seriously.
We pride ourselves on impeccable service but anticipate deliveries and other queries may take a little longer than usual. Like everybody, we’re doing our best under trying circumstances and ask you to bear with us.
As always, we’re grateful for your loyalty and look forward to seeing you in-store soon. In the meantime, www.tedbaker.com remains open for business. Please email us or reach us via live chat if you want to get in touch.
Refunds and exchanges
In order to maintain the safety of Ted’s warehouse staff our online returns processes will be much more stringent to ensure maximum care is taken when processing inbound parcels. Fear not, you will receive an email once your order has been checked in – and a further email to confirm your refund/exchange has been processed.
This safer procedure might take us a little longer than you are used to but will still be completed within our usual 14-day window.
I normally return my online order to a Ted Baker store. Now they are closed, what can I do?
We have recently made the difficult decision to close all our UK stores to help battle the Covid19 epidemic.
You can return your online Ted Baker order to Teds warehouse for a refund or exchange within our extended 40 day returns policy. To see how to return your order, please visit Teds returns page.
I placed a Click and Collect online order, but now stores are closed. What are my options?
Our UK stores recently have closed to help battle the Covid19 epidemic. Due to these closures, all outstanding Click and Collect customer orders will be returned to Ted's Warehouse where we can arrange alternate delivery for you.
If you believe your order to be one of those affected by these closures - please contact Ted's Customer Service team at email@example.com..
I made a purchase in a Ted Baker standalone store, can I post it back for a refund?
As we have recently made the decision to close all our UK stores to help battle the Covid19 epidemic Ted has extended his returns policy from 14 to 40 days to help allow for this.
We are unable to accept store purchases back at our warehouse or any concession partners. Once our stores re-open you will have the opportunity to make your return then.
My Ted Baker Gift Card is about to expire, what can I do?
What measures are Ted Baker taking to sanitize the distribution centre for the safety of employees and customers?
Ted is following the advice of the Government and World Health Organisations. We have put strict measures into place within our warehouse to ensure your order arrives not only swiftly - but also safely. As well as ensuring safety steps are taken for all of our employees.
Some of the measures we have put into place are;
What happens when my parcel is out for delivery?
Which delivery options are available to me?
How long will my order take?
How do I return my online order?
How do I exchange my online order?
Can I return an item without my receipt?
Will I be charged to return my item?
I have sent my online order back. When will I receive my refund?
I didn't purchase my item directly from a Ted Baker store. Can I still return it?
My item arrived faulty. How can I replace it with an undamaged one?
We're very sorry this happened as we always aim to get your items to you in tip-top condition. To replace it with a new one, simply return the item, selecting the faulty returns code for the reason, and contact us at firstname.lastname@example.org with your order number so we can get things moving.
How do I cancel my online order?
How do I modify my online order?
How can I use a gift card on my order?
How can I check the balance of my Ted Baker gift card?
Does Ted Baker offer a student discount?
Does Ted Baker have a refer-a-friend scheme?
Yes! When you place an order with us, the confirmation page will show an option to refer a friend with Mention Me, as well as the latest reward on offer. Once registered, you can then refer a friend by email or they can simply enter your name at checkout. If your referred friend proceeds to place an online order with Ted Baker for the first time, you will both have the opportunity to earn rewards. On the cart page, your friend should tap the 'Been referred by a friend?' option and enter your details as needed, before placing their order. You'll receive an email with your reward as soon as a friend places their first order.
Can I check whether an item has stock in-store?
Can I order online to collect in-store?
How do I unsubscribe or update my marketing preferences?
If you no longer wish to hear from us, please click on the unsubscribe link at the bottom of one of our emails or log into your Ted Baker account and visit the 'Contact Preferences' section.
If you would like to update your marketing preferences, please click on the 'Update your email preferences here' link at the bottom of any of our emails or log into your account and go to the 'Contact Preferences' section.
You can also email us on email@example.com and we will update your preferences for you. Please note that it may take up to 7 days for any changes to take effect.
I'd like to work with or for Ted Baker – how do I do this?
Great news! Please click the relevant link below to find what you're looking for:
For all careers opportunities click here.
For all international career opportunities click here.
For all international franchise and distribution/agency enquiries click here.
- In the subject header of your email please quote the product type you produce and your country of production.
- In the body of the message please include your company profile and supporting documentation.
Are Ted Baker beauty and fragrance products vegan?
Regarding our exclusive With Ted Cosmetics collection, 31 of our lipsticks are vegan. Ted’s eyeliner, liquid liner, several shades of eyeshadow quad and highlighters are vegan too. For the finer details, please speak to a member of Ted’s team.
All our other beauty and fragrance products are vegan, with one exception – our hairwax contains beeswax.