Help & FAQs

You can click the tracking link from your Order Dispatch email. If you haven’t yet received an Order Dispatch email don’t fret, it will be with you soon (up to 5 days after you have placed your order). If you need any help, you can Contact Us.

Alternatively, in the UK for more detail on your orders progress, you can track your Ted Baker items through the EVRi App. To do this is EASY! Download the EVRi Delivery app on the App Store or Google Play Store here and use your Ted Baker Tracking Number for more information.

It's very simple – visit our returns page for all the information you'll need.

Ted does not price match against any other retailer. However, if your item was purchased at, recently reduced in price and is still available to purchase. You can contact customer service for a refund to the new reduced value.

Please note - we are only able to provide an adjustment within 30 days of you placing your order. After 30 days no adjustments will be available.

You might have noticed we like to do things a little differently around here – to find your perfect fit, take a look at our size guide by clicking here.

You can also find the size guide on each product page, next to the size selection field.

You will receive and email to notify you that your return has been received back to Ted Baker.

You will then receive a follow up an email confirming your refund has been processed – this can take up to 3 days from receiving your items.

Ted Baker only accepts exchanges in stand-alone stores. You are welcome to exchange any online orders in one of our full price standalone stores in the UK.

Unfortunately, we are not able accept store or online exchanges sent back our online store.

Please note - online orders for EU and Rest Of World locations cannot be returned or exchanged in Ted Baker stores and must be returned online.

We can only accept returns and exchanges with proof of purchase, showing that items have been purchased at a standalone store or at

Proof of purchase can be either the original receipt, a bank statement specifying the purchase or online order dispatch email/invoice.

Please Note - without a proof of purchase a refund and/or exchange cannot be issued.

Ted Baker temporarily does not have a ‘My Account’ function – all transactions on site will be made as a guest user. Don’t worry, you can still find out information on your order through transactional emails that will be sent to you. Alternatively, if you have any further questions you can contact customer services with your order reference number here.

If you no longer wish to hear from us, please click on the unsubscribe link at the bottom of one of our emails.

If you would like to update your marketing preferences, please click on the 'Update your email preferences here' link at the bottom of any of our emails. You can also email us on [email protected] and we will update your preferences for you. Please note that it may take up to 7 days for any changes to take effect.

Rest assured we take good care of the details you share with us. You can find all the information in our privacy policy here.

Please visit our delivery page to see all the up-to-date delivery options.

To find up-to-date delivery options, including timings, visit our delivery page.

Currently for a short time you are unable to track your order on our website. You can track your order by going to your dispatch e-mail and clicking on the provided tracking link. If you haven’t received an Order Dispatch email yet don’t fret it will be with you soon (up to 5 days after you place your order).. Alternatively UK customers can track their parcel through the EVRi App found click here for more information.

If you need any further assistance tracking your order, visit the Contact us page for help.

Ted’s packaging has recently taken a sustainable change! We use 2 types of packaging depending on order requirements. You may receive your order in recyclable ‘Ted Baker Box’ of various sizes: These boxes can be desposed of alongside all of your regular recyclables. 
You may also receive your order in a ‘Ted Baker Mailing Bag’: These are 100% recyclable paper bags, 100% biodegradable and FSC certified. Our paper mailing bags are also manufactured in the UK, which is helping to reduce our carbon footprint.

Our new packaging represents part of our journey towards achieving an absolute reduction of emissions in our supply chain by 2030

It's very simple – visit our returns page for all the information you'll need.

Ted Baker only accepts exchanges in stand alone stores. You are welcome to exchange any online orders in one of our full price standalone stores in the UK. Unfortunately, we are not able accept store or online exchanges sent back to our warehouse.

Please note online orders for EU and Rest Of World locations cannot be returned or exchanged in Ted Baker stores and must be returned online.

Please note we can only accept returns and exchanges with proof of purchase, showing that items have been purchased at a standalone store or at Proof of purchase can be either the original receipt, a bank statement specifying the purchase or online order dispatch email/invoice.

Please Note- without a proof of purchase a refund and/or exchange cannot be issued.

You can find information on returns options, including any costs, by visiting our returns page.

Once we've received your order, it can take up to 14 days for your refund to be processed. Don’t worry, you'll receive an e-mail notification as soon as this refund has been issued.

All items purchased from third party retailers or concessions must be returned to their original place of purchase. Please be aware a proof of purchase will always be required.

We're very sorry this has happened as we always aim to get your items to you in tip-top condition. We are unable to exchange items online. So simply return the item for a full refund (subject to an inspection) selecting the faulty returns code for the reason. Alternatively, take your faulty item and your invoice into a Standalone Ted Baker store for an exchange.  
If your item has been reduced in price at within 30 days of your purchase date, and the item is still available to purchase. You can contact customer service who will provide you an adjustment to the new reduced price.

You might have noticed we like to do things a little differently around here – to find your perfect fit, take a look at our size guide You can also find the size guide on each product page, next to the size selection field.

We want to send your order on its way to you as quickly as possible, so we have a very short window of 15 minutes to cancel any orders. Call our Customer Service team as soon as possible and we'll see what we can do. See here for all the ways you can get in touch.

We want to send your order on its way to you as quickly as possible, so we are unable to modify any orders that have already been placed.

Proceed through the checkout as normal, and when you come to the Payment page, use the gift card option (you can either part-pay or fully pay with a gift card) using the details on your gift card.

You can check the balance either online here or by contacting us here. For physical gift cards, make sure you register your as this ensures your card is protected if lost or stolen.

Yes, we partner with Student Beans to offer student discount. See here for more info.

Yes! When you place an order with us, the confirmation page will show an option to refer a friend with Mention Me, as well as the latest reward on offer. Once registered, you can then refer a friend by email or they can simply enter your name at checkout. If your referred friend proceeds to place an online order with Ted Baker for the first time, you will both have the opportunity to earn rewards. On the cart page, your friend should tap the 'Been referred by a friend?' option and enter your details as needed, before placing their order. You'll receive an email with your reward as soon as a friend places their first order.

You can pay for your items using the following payment methods:

Visa Debit
Apple Pay/Google Pay
Ted Baker Gift Card


What is PayPal Pay in 3?
PayPal Pay in 3 is an interest-free loan that lets you split the cost of your order into 3 payments for purchases of £30-£2,000. The first is due at time of purchase with subsequent payments due every month on the same date. This lets you spread the cost and is a helpful tool to manage your budget more effectively. Please note, Pay in 3 is a form of credit, so carefully consider whether you can afford the repayments and the possible impact to your credit score. Pay in 3 eligibility is subject to status and approval. 18+ It may not be suitable for everyone. See terms.

Will I be able to use PayPal Pay in 3
If you choose PayPal Pay in 3 as your payment method when you check out, you’ll be taken through the application process. You’ll get a decision instantly, but not everyone will be approved based on PayPal’s internal checks. PayPal may also decide not to offer PayPal Pay in 3 as a payment option in certain circumstances, such as where their checks suggest an increased risk of fraud or where data they hold suggests you may not be eligible. How long will my PayPal Pay in 3 plan last? Your plan will last two months in total. The first payment is due at the time of purchase, followed by two further payments due each month after that. What information do I need to apply for PayPal Pay in 3? To apply for PayPal Pay in 3, you’ll need to provide your:

  • Title
  • Phone number
  • Address
  • Date of birth
  • Payment details

How is my application for PayPal Pay in 3 assessed?
PayPal’s decision making process is automated. They assess your financial position using a combination of the information you provided within your application, and information about your usage and history with PayPal to decide whether PayPal Pay in 3 is suitable for you at this time.

Will applying for PayPal Pay in 3 impact my credit file?
Not at the moment. PayPal reports the ongoing performance of our Pay in 3 customers to our credit reference agencies, as this promotes responsible lending. However, the UK's main credit reference agencies are currently unable to fully consume BNPL data. PayPal are working closely with the industry to address this matter. Currently, Pay in 3 does not impact your credit score although using Pay in 3 may impact your ability to obtain credit and the cost of accessing it. More information is available in the Pay in 3 Terms & Conditions and on PayPal’s website.

Are there any fees associated with PayPal Pay in 3?
There are no fees for choosing to pay with PayPal Pay in 3.

I need to return my items, will I get a refund?
Yes. You can still apply for a refund for your purchase. If you return all or some of your items, according to your legal statutory rights and/or our refund policy, you’ll get a partial or full refund. Partial refunds will lower the amount that you owe in the payments you have left. Any refund issued will be paid to your PayPal Balance, once any amounts owing under your Pay in 3 plan have been repaid. You can withdraw funds from your PayPal Balance to either your bank account or debit card.

How will my PayPal Pay in 3 transaction appear in my PayPal activity?
Every PayPal Pay in 3 transaction will appear in your PayPal activity feed as the full purchase amount under Ted Baker as a ‘purchase’. This is to reflect the total purchase amount and is not reflective of the PayPal Pay in 3 instalment plan or any payments already made using you specific card. By using PayPal Pay in 3, PayPal pays Ted Baker upfront and spreads the cost to you over three payments. The first payment and subsequent two payments will each be reflected as separate transactions in your PayPal activity and represent the actual payments made towards your purchase.

Why is there a pending authorisation shown in my PayPal activity for my PayPal Pay in 3 transaction?
When making a purchase with PayPal Pay in 3, if you pay with a debit card, PayPal will place a pre-authorisation hold on your chosen card for an amount equal to one third of your total purchase amount. This will show as a pending authorisation in your PayPal account activity and in the bank account of the card linked to your PayPal account. Once you complete your purchase and Ted Baker ships your goods, the pending authorisation will be removed and the initial payment will be taken from your card. If you do not complete your transaction, the pending authorisation will automatically be voided within 24 hours of the pre-authorisation hold.

My PayPal Pay in 3 purchase was denied or did not go through, why do I still have a pending authorisation shown in my PayPal activity?
If you pay by debit card and you didn’t successfully make a purchase using PayPal Pay in 3, PayPal will automatically void the pending authorisation within 24 hours of placing the pre-authorisation hold. Funds will not be taken from your card if the transaction was not completed.

Why didn’t my payment go through?
There are a number of reasons PayPal may not have been able to complete your scheduled payment. For example, if the debit card used to sign up to your Pay in 3 plan has expired or if there insufficient funds in your bank account. If you need to change your debit card, you can do so by logging into your PayPal account, going to PayPal Pay in 3 and selecting the plan you want to change. There you can click “Change” under “Payment Method”. You can contact PayPal for assistance here.

Can I pay off the entire PayPal Pay in 3 plan at once or make unscheduled payments?
Yes, just log into your PayPal account, choose the plan you want to pay off and click “Make a Payment”. You can choose to make an unscheduled payment of the “Next Payment Due” or “Full Balance”.

What happens if I can’t make my payments?
PayPal believe in responsible lending and will make efforts to support customers who are experiencing financial difficulty. If you know you will be unable to make payment or are otherwise concerned, please contact PayPal to discuss this in advance. Don’t wait until your payment is overdue. If payment is overdue, their collections team will work with you to find the best solution.

Can I pause or suspend my PayPal Pay in 3 payments?
No. Once you agree to the terms of your PayPal Pay in 3 plan and payments begin, you cannot pause, suspend or skip payments. Second and third payments are taken automatically. If you have concerns about your payments, please contact PayPal.

PayPal Pay in 3 is a trading name of PayPal (Europe) S.á.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449, Luxembourg.

For more information regarding a particular store, please visit our online store locator, which we will be keeping up to date with the latest information

Unfortunately for a temporary period of time we will not be able to offer this service. It will be back very soon! In the meantime please contact your local store directly for any stock enquiries.

You can Collect your order from our standalone Ted Baker stores in the UK.

Your order will take 2-5 working days to reach your selected store. When it has arrived you will be notified with a collection email and you can then collect your items.

You’ll have 7 days from receiving the email to collect it, and you’ll need your collection email and some personal ID.

You can find the details of all our stores around the world via the store locator.

Great news! Please click the relevant link below to find what you're looking for:

For all careers opportunities click here.

For all international career opportunities click here.

For all international franchise and distribution/agency enquiries click here.

- In the subject header of your email please quote the product type you produce and your country of production.

- In the body of the message please include your company profile and supporting documentation.

All our other beauty and fragrance products are vegan, with one exception – our hairwax contains beeswax.

No, we have a strict Ethical Code of Conduct and do not use real fur, angora hair, or mohair in any of our products.

Here at Ted, we’re passionate about having a company as diverse as our customer base. Our team members represent more than 68 nationalities worldwide, with 44 in our London HQ alone.

In terms of gender diversity, we’ve made a number of significant female senior appointment in the past year, but while women are well represented at the very top and in our overall workforce, there’s more work to be done to develop and grow female senior leaders from within.

When it comes to gender pay, we’ll be completely upfront; there’s an imbalance. We still have a gap between average male and female earnings but we’re taking steps to reduce that - ultimately our aim is to eliminate the gap altogether.

On 24th March 2020, the Equalities Commission said that gender pay reporting was not compulsory and only around 50% of organisation have shared theirs. At Ted, gender parity matters, and we’re absolutely committed to making progress in a meaningful and practical way. That’s why we’re now sharing our Gender Pay Report with the snapshot date of 5th April 2019 so you can see where we’re at and what action we’re taking.

Read the Report

We are very aware of the human and labour rights issues found in many factories so we work closely with our suppliers to continuously improve conditions. All Ted Baker suppliers must sign our Ethical Code of Conduct, which outlines our expectations for conducting responsible business. As part of our due diligence we ask all our factories to conduct annual third party audits and we visit the we ask all our factories to conduct annual third party audits and we visit the factories we work with often. When an issue is found we work with the supplier to resolve it.

No Ted does not own its factories. We work with over 150 first-tier factories in 18 countries through our partners and suppliers.

Ted is committed to achieving greater supply chain transparency, which includes plans for mapping our raw materials too. Ted has published a complete list of all first-tier factories, where our finished goods are made and shipped from. As part of Ted’s commitment to increasing transparency in our supply chain we are now mapping our supply chain beyond first-tier including subcontractors, mills, tanneries and component suppliers. 

There is a growing need for brands, like Ted, from customers, NGOs, campaign groups, to publicly disclose more information about where their products are made, and the steps companies are taking to be more ethical and sustainable.

This list displays our active first tier factories (where our finished good are made and shipped) and includes key factory information. This list does not cover Ted’s Licensed Products or those used by our joint venture partners. In the future, we aim to include every Ted Baker branded product is made. We strive to disclose the most relevant and accurate data which is correct to the best of our knowledge.

-   158 first-tier factories are listed
-   100% of these factories have agreed to the Code and have an ethical audit 
-   Over 48,000 workers are included in this list
-   70% of these workers are women.

China, Turkey, the UK, Portugal and India. 

Ted’s factory list demonstrates our pledge to greater transparency of our supply chain and will be updated every 6 months. 

We do not work with any direct suppliers or factories in Xinjiang and do not knowingly source materials from the region. We have worked with The Better Cotton Initiative (BCI) since 2016 who have suspended all field-level activities in the Xinjiang region since March 2020, including licensing, capacity building, data monitoring and reporting. This means that there is no BCI accredited cotton available from Xinjiang (cotton harvested before then may still be in circulation). Until the situation changes, BCI will focus on the eastern provinces of China where they have existing programmes in Hubei, Hebei, Shandong and Gansu. We will continue to explore ways to ensure our Chinese supply chain remains free of goods created by forced labour, as well as looking at how we can support our trusted manufacturing partners.

Ted Baker is committed to improving working standards in its supply chains through the application of international labour standards. This includes a commitment to improving standards in those parts of the supply chain which are the most difficult to reach. Historically, the lack of visibility of homeworkers in supply chains, combined with their complicated employment status in many countries, has made them a vulnerable group of workers. We take an open and positive position towards homeworking as one of the first steps in making progress on improving their labour conditions; and to do so helps to prevent driving the practise 'underground' which can have unintended consequences, such as where workers could lose their sole means of income. The vast majority of Homeworkers are women who are balancing paid work with domestic and family responsibilities; few have practical alternatives, and Homeworking provides a valuable income stream for them and their families. We understand it is a complex issue but believe skilled homeworkers are important to the hand crafted, quality nature of many of our products. It is this belief that feeds our commitment to help them improve.

Yes. To further our commitment to ethical trade we joined the Ethical Trading Initiative (ETI) as foundation stage members in November 2020. We aim to integrate ethical trade into the heart of our business and believe working with ETI is essential to achieving this aim.

A carbon footprint is defined as the total emissions caused by an individual, event, organisation or product, expressed as carbon dioxide equivalent. As a measure of greenhouse gas emissions, together with biodiversity, water pollution and use, it forms part of a bigger measure of impact called an ecological footprint.
To better manage our emissions, we need to measure them first, so we’re working with external consultants on producing an up-to-date carbon footprint report. This will tell us all about the emissions that come directly from us (for example, from our vans) and those we cause indirectly, like the power used to keep our website running. These are reported as ‘scopes’, defined as:

•   Scope 1: Direct emissions from owned or controlled sources (e.g. gas)
•   Scope 2: Indirect emissions from the generation of purchase electricity, heat or stream (e.g. our electricity consumptions)
•   Scope 3: All indirect emissions (not included in scope 2) that occur in the value chain (farmers and customers, for example) of the company, including upstream and downstream.

We are in the process of setting our Science Based Targets which will be in line with the Paris Climate Agreement- we aim to finalise these in 2021.

In the interim we have set targets to:
-   Source 100% FSC certified Carboard packaging by 2022, 
-   100% recycled plastic hangers and poly bags by 2025
-   Preference for paper/packaging with high-recycled content, reaching an overall recycled fibre content in our papers/packaging of at least 50% average by 2024

To that end, we already use 100% renewable energy in our UK stores and Ugly Brown Building.

As of July 2020, Ted no longer uses Alpaca in our products, this is due to unethical farming practices that have been found in some farms in the world. 

As of AW21, Ted Baker will start to use Mohair from the Responsible Mohair Standard, this means all suppliers of Mohair must provide Ted with sustainable fibre certification to confirm that best practice is upheld on the farms when shearing the goats.

Conventional Mohair that is not sourced through the Responsible Mohair Standard remains a banned material for Ted.

A fibre which has a reduced impact on the environment compared to conventional production methods. 
This can either be by using;
•   less water
•   less energy
•   less chemicals
•   fewer resources

A sustainable product for Ted is a product that is made of over 50% sustainable materials. 
These products can be added to the Ted Conscious shop. 

Ted recognises that all fibres and materials ultimately rely on the inputs of different resources to be produced, even if they are from more sustainable sources with reduced environmental impact. To be transparent and honest Ted names these fibres as more sustainable, instead of 100% sustainable.

LWG stands for Leather Working Group. The Leather Working Group is a membership organisation made up of brands, suppliers, leather manufacturers and other stakeholders within the leather manufacturing industry. The group has developed an auditing programme which certifies leather manufacturing facilities based on their environmental compliance and performance capabilities. Ted joined the LWG as a brand member in 2020.

FSC Certified cardboard is made from trees or wood that have been responsibly sourced.
The Forest Stewardship Council (FSC) is an independent, not-for-profit, nongovernmental organization established to support environmentally appropriate, socially beneficial, and economically viable management of the world’s forests.
FSC helps take care of forests and the people and wildlife who call them home.
The FSC vision is that the world’s forests meet the social, ecological, and economic rights and needs of the present generation without compromising those of future generations.

BCI stands for Better Cotton Initiative. The Better Cotton Initiative is a global not-for-profit organisation that exists to make global cotton production better for the people who produce it, better for the environment it grows in and better for the cotton industries future.
Through training and educating farmers in more sustainable farming methods, BCI helps cotton farmers to reduce negative environmental impacts, use less water and harmful pesticides and increase yields. 

Canopy is a not-for-profit organisation that works with the forest industry's customers and suppliers to develop solutions that protect endangered and ancient forests. As part of this, Canopy helps companies sourcing materials that come from forests i.e. viscose to understand where their materials are coming from.
The CanopyStyle initiative was launched to address the fashion industry's involvement in sourcing materials that come from ancient and endangered forests. 
The Pack4Good initiative supports companies to reduce their paper packaging footprint through the use of smart design, recycled fibres, and by implementing readily available Next Generation Solutions throughout their packaging supply chains.
Ted became a brand signatory of the Canopy Style Initiative and Pack4Good initiative in 2020.

In 2020 Teds most commonly used materials were made from Polyester, Cotton and Leather.

Between now and 2030, Ted has set the following interim targets to make sure we’re continuously working towards 100% of materials to be from more sustainable sources by 2030. These include but are not limited to:
-   100% of cotton to be sourced as organic, recycled or BCI cotton by 2024.
-   100% of our leather is to come from Leather Working Group or equivalent certified tanneries by 2025
-   100% of our man-made cellulosic fibres will be from FSC certified forests by 2025
-   100% of our linen to be sourced as organic or European Flax by 2025

Our team and customer safety is key. Therefore, we will be putting several COVID-secure measures in place. These include but not limited to:

•   Our teams are trained and encouraged to adopt more frequent hand washing and sanitisation at regular intervals throughout the day.
•   For the comfort and protection of our teams and customers, all store teams have been provided with face masks and visors for optional use.
•   Hand sanitiser gel will be available for customer use.
•   The store will be cleaned at regular intervals throughout the day.

Here at Ted, we’re keeping a close eye on how the coronavirus pandemic develops across the globe. As the situation unfolds, we’re committed to prioritising the wellbeing of our employees and customers.

Ted doesn’t usually do things by the book, but on this occasion, we’re sticking to the rules. On the advice of health officials and the World Health Organisation, we’re stepping up our efforts to minimise the risk to our local and global communities. From working from home and limiting travel, to maintaining stricter hygiene routines, we’re taking our responsibility seriously.

We pride ourselves on impeccable service but anticipate deliveries and other queries may take a little longer than usual. Like everybody, we’re doing our best under trying circumstances and ask you to bear with us.

As always, we’re grateful for your loyalty and look forward to seeing you in-store soon. In the meantime, remains open for business. Please email us or reach us via telephone if you want to get in touch.

We’re continuing our efforts to maximise the safety of our local and global communities, during the Coronavirus pandemic. Our stores are now open, in line with appropriate guidelines and precautionary measures.