Delivery & Returns

You have 30 days to return online orders.

• CLICK HERE - to begin generating your online return
• Choose between the options available as your method of return
• Download the label to print at home and drop off at your local drop off point
• £3 will be deducted from your refund, to cover the cost of the return

Ted Baker orders can be returned at InPost Lockers; Find your local locker here. Lockers are available in over 4,000 handy locations, like supermarkets (inc. Tesco, Morrisons and Lidl) and train stations. 

How it works:

1. Visit our returns portal to generate a QR code. Package up your items - No need to attach anything to the outside of your parcel.

2. Scan the code on your phone at the locker

3. Put your parcel inside and shut the door

When your return is collected from the locker, a label will be applied for you by the courier.

PLEASE NOTE: all items from the same order should be returned in one parcel.

• Complete your delivery note by selecting the most suitable returns code (from the back of your invoice) and writing it in the specified column alongside the item on your delivery note.
• Package the unsuitable item/s along with this delivery note – this does not have to be the same packaging you received the order in as long as it’s nice and secure.
• Send the order back to us at the address below; please note that this must be within 30 days of receiving the order, and we advise that you send the parcel via a recorded delivery service – just in case.

Ted Baker Returns Department

XPO Logistics

Fernhook Avenue

Derby Commercial Park

Derby

DE21 7HW

Ted’s UK store teams accept refunds for both online and in-store purchases.

Simply take your item(s) and your online despatch email/invoice to a Ted Baker store within 30 days of receiving your order; your refund will then be processed to your original payment method.

• Online orders can be returned to any standalone Ted Baker store, including those in train stations (excluding St Pancras) and outlet stores.
• You can’t return full-price items to an outlet store.
• You can only return concession purchases to the department store they were purchased in.
• You can’t return outlet items to full price stores.
• We are unable to accept refunds in store, on orders paid for using Klarna.
• For airport store returns, please contact customer service on [email protected]
• Customers outside of the U.K, are unable to return online orders to Standalone stores and must return their order back to our returns warehouse as outlined above.

• You have 30 days from when you receive your item to return it for a refund.
• If you’re unable to return it within the 30-day period, please let us know within the 30 days.
• Refunds will be made onto your original payment method (including gift cards) within 14 days of us receiving the return. Some banks may take up to 30 days to process the credit to your account.
• We are unable to accept refunds in store, on orders paid for using Klarna or PayPal pay in three.
• We don’t accept liability for items that get lost or damaged in transit back to us.
• Items must be unwashed and unworn, with all labels and tags still intact – unfortunately we can’t accept them in any other condition.
• Hygiene strips must be attached to swimwear.
• Items with a seal tag will only be accepted where it remains intact and undamaged.
• Cosmetics (including makeup brushes) can only be returned if they are sealed and show no signs of use.

Exclusions

Due to hygiene reasons, certain goods are non-refundable. These are:

• Underwear
• Earrings
• Personal grooming products

*Please note anything tailored or personalised to you cannot be returned.

The following items are non-returnable to store but can be returned by post:

• Fine jewellery
• Rugs
• B by Ted Baker bras and nightwear
• Bridal