Delivery & Returns

  • Once despatched, your order will be delivered in 4-14 working days*, depending on your location
  • You’ll receive an email when it’s been despatched, which will include tracking information
  • Your delivery will be made between Monday and Friday, excluding bank holidays

Due to current delivery restrictions, we are temporarily not accepting orders to Sao Tome & Principe, Somalia, Guinea Bissau, Seychelles, India, Cuba and Ukraine.

International Country Est. Delivery Time
Afghanistan 4-6 working days
Angola 3-5 working days
Armenia 3-5 working days
Azerbaijan 3-5 working days
Bahrain 2-4 working days
Belarus 4-6 working days
Benin 2-4 working days
Bhutan 4-6 working days
Bonaire, Saint Eustatius and Saba 4 working days
Bosnia and Herzegovina 4-6 working days
Botswana 4-6 working days
Brunei Darussalam 4-6 working days
Burkina Faso 3-5 working days
Burundi 3-5 working days
Cambodia 2-4 working days
Cameroon 3-5 working days
Canary Islands 3 working days
Cape Verde 5-7 working days
Central African Republic 5-7 working days
Chad 5-7 working days
Comoros 5-7 working days
Congo 3-5 working days
Congo, the Democratic Republic of the 3-5 working days
Cook Islands 5-7 working days
Cote d'Ivoire 5-7 working days
Cuba 5 working days
Djibouti 4-6 working days
Egypt 2-4 working days
Equatorial Guinea 3-5 working days
Eritrea 4-6 working days
Ethiopian 2-4 working days
Falkland Islands 6-11 working days
Faroe Islands 1-3 working days
Fiji 5-7 working days
French Guiana 3-5 working days
Gabon 3-5 working days
Gambia 3-5 working days
Georgia 3-5 working days
Gibraltar 2-7 working days
Guam 3-5 working days
Guinea 2-4 working days
Guinea-Bissau 5-7 working days
Hong Kong 2-4 working days
Iceland 2-4 working days
India 3-5 working days
Indonesia 3-5 working days
Iran 4 working days
Israel 3-5 working days
Kiribati 6-11 working days
Korea, Democratic People's Republic of 6-11 working days
Kosovo 2 working days
Kuwait 3-5 working days
Kyrgyzstan 3-5 working days
Lao People's Democratic Republic 2-4 working days
Lebanon 2-4 working days
Lesotho 3-5 working days
Liberia 2-4 working days
Libyan Arab Jamahiriya 5-7 working days
Liechtenstein 1-3 working days
Madagascar 4-6 working days
Malawi 4-6 working days
Malaysia 3-5 working days
Maldives 4-6 working days
Mali 3-5 working days
Mauritania 3-5 working days
Mauritius 2-4 working days
Mayotte 6-11 working days
Moldova 2-4 working days
Montenegro 2-4 working days
Mozambique 4-6 working days
Myanmar 3-5 working days
Namibia 4-6 working days
Nauru 6-11 working days
Nepal 3-5 working days
New Caledonia 6-11 working days
Niger 3-5 working days
Niue 6-11 working days
Norway 2-4 working days
Oman 2-4 working days
Pakistan 2-4 working days
Palau 4-6 working days
Papua New Guinea 4-6 working days
Qatar 2-4 working days
Reunion 3-5 working days
Rwanda 3-5 working days
Samoa 6-11 working days
San Marino 1-3 working days
Sao Tome and Principe 6-11 working days
Saudi Arabia 3-5 working days
Senegal 3-5 working days
Seychelles 3-5 working days
Sierra Leone 3-5 working days
Singapore 2-4 working days
Solomon Islands 6-11 working days
Somalia 6-11 working days
South Africa 2 working days
South Sudan 3 working days
Sri Lanka 2-4 working days
Sudan 3 working days
Swaziland 4-6 working days
Switzerland 4 working days
Syrian Arab Republic 4 working days
Taiwan 2-4 working days
Tajikistan 3-5 working days
Tanzania 3-5 working days
Thailand 2-4 working days
Togo 2-4 working days
Tonga 6-11 working days
Turkey 2-4 working days
Tuvalu 6-11 working days
Uganda 2-4 working days
United Arab Emirates 2-4 working days
Vanuatu 6-11 working days
Vietnam 3-5 working days
Yemen 6-11 working days
Zambia 3-5 working days
Zimbabwe 3-5 working days

You may need to pay customs or import duties when the order reaches your country. This is outside of Ted’s control and we cannot be held responsible for them. Customs may also delay the delivery of your order.

*Throughout Black Friday, December, and Sale you may have to wait longer for delivery


Something not quite right? Simply return your order within 30 days of receiving it for a refund.


You have 30 days to return online orders.

  • CLICK HERE - to begin generating your online return
  • Choose between the options available as your method of return
  • Download the label to print at home and drop off at your local drop off point
  • £3 will be deducted from your refund, to cover the cost of the return

Ted Baker orders can be returned at InPost Lockers; Find your local locker here. Lockers are available in over 4,000 handy locations, like supermarkets (inc. Tesco, Morrisons and Lidl) and train stations. 

How it works:

1. Visit our returns portal to generate a QR code. Package up your items - No need to attach anything to the outside of your parcel.

2. Scan the code on your phone at the locker

3. Put your parcel inside and shut the door

When your return is collected from the locker, a label will be applied for you by the courier.

PLEASE NOTE: all items from the same order should be returned in one parcel.



  • Complete your delivery note by selecting the most suitable returns code (from the back of your invoice) and writing it in the specified column alongside the item on your delivery note.
  • Package the unsuitable item/s along with this delivery note – this does not have to be the same packaging you received the order in as long as it’s nice and secure.
  • Send the order back to us at the address below; please note that this must be within 30 days of receiving the order, and we advise that you send the parcel via a recorded delivery service – just in case.

Ted Baker Returns Department

XPO Logistics

Fernhook Avenue

Derby Commercial Park


DE21 7HW

Ted’s UK store teams accept refunds for both online and in-store purchases.

Simply take your item(s) and your online despatch email/invoice to a Ted Baker store within 30 days of receiving your order; your refund will then be processed to your original payment method.

  • Online orders can be returned to any standalone Ted Baker store, including those in train stations (excluding St Pancras) and outlet stores.
  • You can’t return full-price items to an outlet store.
  • You can only return concession purchases to the department store they were purchased in.
  • You can’t return outlet items to full price stores.
  • We are unable to accept refunds in store, on orders paid for using Klarna.
  • For airport store returns, please contact customer service on [email protected]
  • Customers outside of the U.K, are unable to return online orders to Standalone stores and must return their order back to our returns warehouse as outlined above.
  • You have 30 days from when you receive your item to return it for a refund.
  • If you’re unable to return it within the 30-day period, please let us know within the 30 days.
  • Refunds will be made onto your original payment method (including gift cards) within 14 days of us receiving the return. Some banks may take up to 30 days to process the credit to your account.
  • We are unable to accept refunds in store, on orders paid for using Klarna or PayPal pay in three.
  • We don’t accept liability for items that get lost or damaged in transit back to us.
  • Items must be unwashed and unworn, with all labels and tags still intact – unfortunately we can’t accept them in any other condition.
  • Hygiene strips must be attached to swimwear.
  • Items with a seal tag will only be accepted where it remains intact and undamaged.
  • Cosmetics (including makeup brushes) can only be returned if they are sealed and show no signs of use.


Due to hygiene reasons, certain goods are non-refundable. These are:

  • Underwear
  • Earrings
  • Personal grooming products

*Please note anything tailored or personalised to you cannot be returned.

The following items are non-returnable to store but can be returned by post:

  • Fine jewellery
  • Rugs
  • B by Ted Baker bras and nightwear
  • Bridal
We no longer accept exchanges online; to exchange your order you must take your item to a Ted Baker standalone store with the accompanying delivery note or order confirmation email - as proof of purchase. Any items requested for exchange in store must be in accordance with the Conditions of Return and are subject to store availability. Alternatively if that option for exchange does not suit, you can return your online order for a refund and replace for a new item. in accordance with the returns section above. Customers outside the UK. you can return your original online order for a refund and replace for a new item, in accordance with the returns section above.