What countries does deliver to?

We deliver to most countries around the world. You can see a list of the locations we deliver to, and the costs for various deliveries, here.

NB – If your order is travelling further afield than the EU, you may need to pay customs or import duties, once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. As such, we cannot be held responsible for them.

Customs policies vary widely from country to country. So if you’d like more information, your best course of action would be to contact your local customs office. Customs can also delay the delivery of orders. Again, this is out of our hands.

Please see below update on shipments to Saudi Arabia:
We have formal notice that all non-document shipments over US$ 100 entering the country after March 21st 2013 will require:
For commercial consignees: A copy of the consignee’s Company Registration
For personal importers: A copy of the consignee’s ID (Iqama) or Passport

What are the delivery options policies and prices?

Getting your goods to you swiftly and safely is of utmost importance to us. That's why we entrust our deliveries to carefully selected couriers. It's also why we ask that your order be signed for.

NB – None of our couriers are able to leave your order at your local Post Office. If you miss a delivery, a card will be left letting you know how to arrange another delivery or pick up your order in person.

Costs depend on your location, how quickly you’d like your package and what you’ve ordered. You can find out everything you need to know about our delivery charges here.

Can I place an order online and collect it from a store?

Yes, you can! Click & Collect is a service that allows you to buy online and collect purchases in store. There are no delivery charges and no waiting around at home for the postman. Your Click & Collect order can be sent to any of Ted's stores in the UK. Unfortunately Click & Collect orders cannot be sent out to any of Ted's concessions, outlets, or airport stores. For more information please click here.

How can I track my delivery?

To check your order's progress, all you need to do is log into your account using our website and click order history.

This will allow you to see the current status of your order. Please note that if you used express checkout you will not be able to track your order in this way. Alternatively you can use the link provided in your despatch email. Simply click the link, enter the tracking number (also found on your despatch email) and Ted's your uncle.

Please note there can be a delay in our couriers tracking system picking up consignment numbers. So if you’ve received an email saying your order’s been sent, but it’s not showing up on their system, don’t panic. Just give it 24 hours and try again.

Or if your order is severly overdue, please email our Online Customer Service team on You'll need to quote your order number.
*Excludes bank holidays.

Do I have to sign for my parcel when it arrives?

To ensure its safety, your order will need to be signed for when it's delivered. After all, we wouldn't want it going walkies. However it doesn't have to be you who signs for it. Your other half could do it, for example. Or a colleague, if your order is sent to your work.

Why has my order been cancelled?

Unless you have asked us to cancel your order, we will only ever cancel orders when we run out of a particular item. If this does happen, please accept our apologies for being a bit slow on the uptake and we hope that you can find something else to take your fancy. Of course, any money that you have paid will be refunded to you on your original method of payment.