A message from our CEO, Rachel Osborne
Dear valued Customers,
These are difficult and challenging times for everyone, and I wanted to write to you personally to let you know some of the things we are doing to respond.
Ted Baker is a global family. Made up of thousands of members, across hundreds of stores in over 50 countries worldwide. Like you, we’re dealing with this time of uncertainty. Together, we’re working hard to keep our global community safe and our loyal customers satisfied, taking our lead from government guidelines and health organisations across our many territories in order to react properly to what is a complex and fast-moving situation.
While we’ve temporarily closed some of our stores, and inevitably others will follow, we’re planning to keep as many as possible open - for as long as it is safe to do so. We’re taking extra steps to keep our stores clean and have switched to a cashless system to reduce contamination risks. We’re also adapting our store trading hours but are reachable around the clock on our website and social channels.
We have also made some changes to our online services, like extending our returns period from 14 to 30 days as it may take longer for you to be able to return an order. We continue to look at new ways of improving our customer experience online as we make our way through this and are listening to our customers’ needs.
Like everybody, we’re doing all we can to keep things moving. We’re learning day by day what the best course of action is but imagine there will be a few stumbles along the way. We ask you to bear with us and really do appreciate your patience and understanding during this time.
For now, stay tuned to our social channels, join the conversations and let us know what else we can do in the upcoming weeks. Now more than ever we want to take your minds off the challenges we are all facing. And whilst our stores remain closed, our community is always open.
Stay safe and remember, we’re all in this together.
Here at Ted, we’re keeping a close eye on how the coronavirus pandemic develops across the globe. As the situation unfolds, we’re committed to prioritising the wellbeing of our employees and customers.
Ted doesn’t usually do things by the book, but on this occasion, we’re sticking to the rules. On the advice of health officials and the World Health Organisation, we’re stepping up our efforts to minimise the risk to our local and global communities. From working from home and limiting travel, to maintaining stricter hygiene routines, we’re taking our responsibility seriously.
We pride ourselves on impeccable service but anticipate deliveries and other queries may take a little longer than usual. Like everybody, we’re doing our best under trying circumstances and ask you to bear with us.
As always, we’re grateful for your loyalty and look forward to seeing you in-store soon. In the meantime, www.tedbaker.com remains open for business. Please email us or reach us via live chat if you want to get in touch.
How long will my order take?
While we're working around the clock to keep our online services ticking over smoothly, our standard delivery times may change from 3-5 days to 7-10 days. Please bear with us while we ensure our teams are protected during this time by respecting social distancing guidelines in our warehouse and following all safety procedures our delivery carriers require.
Refunds and Exchanges
In order to maintain the safety of Ted’s warehouse staff our online returns processes will be much more stringent to ensure maximum care is taken when processing inbound parcels. Fear not, you will receive an email once your order has been checked in – and a further email to confirm your refund/exchange has been processed.
This safer procedure might take us a little longer than you are used to but will still be completed within our usual 14-day window.
I made a purchase in a Ted Baker standalone store, which is now closed. Can I post it back for a refund?
As we have recently made the decision to close a large proportion our stores to help battle the Covid19 epidemic Ted has extended his returns policy from 14 to 30 days globally to help allow for this.
We are unable to accept in store purchases back at our warehouse or any concession partners. Once your local store re-opens you will have the opportunity to make your return then.
What measures are Ted Baker taking to sanitise the distribution centre for the safety of employees and customers?
Ted is following the advice of the Government and World Health Organisations. We have put strict measures into place within our warehouse to ensure your order arrives not only swiftly - but also safely. As well as ensuring safety steps are taken for all of our employees.
Some of the measures we have put into place are;
What happens when my parcel is out for delivery?
Which delivery options are available to me?
How long will my order take?
How do I return my online order?
How do I exchange my online order?
Can I return an item without my receipt?
Will I be charged to return my item?
I have sent my online order back. When will I receive my refund?
I didn't purchase my item directly from a Ted Baker store. Can I still return it?
My item arrived faulty. How can I replace it with an undamaged one?
We're very sorry this happened as we always aim to get your items to you in tip-top condition. To replace it with a new one, simply return the item, selecting the faulty returns code for the reason, and contact us at firstname.lastname@example.org with your order number so we can get things moving.
How do I cancel my online order?
How do I modify my online order?
How can I use a gift card on my order?
How can I check the balance of my Ted Baker gift card?
Does Ted Baker offer a student discount?
Does Ted Baker have a refer-a-friend scheme?
Yes! When you place an order with us, the confirmation page will show an option to refer a friend with Mention Me, as well as the latest reward on offer. Once registered, you can then refer a friend by email or they can simply enter your name at checkout. If your referred friend proceeds to place an online order with Ted Baker for the first time, you will both have the opportunity to earn rewards. On the cart page, your friend should tap the 'Been referred by a friend?' option and enter your details as needed, before placing their order. You'll receive an email with your reward as soon as a friend places their first order.
Can I check whether an item has stock in-store?
Can I order online to collect in-store?
How do I unsubscribe or update my marketing preferences?
If you no longer wish to hear from us, please click on the unsubscribe link at the bottom of one of our emails or log into your Ted Baker account and visit the 'Contact Preferences' section.
If you would like to update your marketing preferences, please click on the 'Update your email preferences here' link at the bottom of any of our emails or log into your account and go to the 'Contact Preferences' section.
You can also email us on email@example.com and we will update your preferences for you. Please note that it may take up to 7 days for any changes to take effect.
I'd like to work with or for Ted Baker – how do I do this?
Great news! Please click the relevant link below to find what you're looking for:
For all careers opportunities click here.
For all international career opportunities click here.
For all international franchise and distribution/agency enquiries click here.
- In the subject header of your email please quote the product type you produce and your country of production.
- In the body of the message please include your company profile and supporting documentation.
Are Ted Baker beauty and fragrance products vegan?
Regarding our exclusive With Ted Cosmetics collection, 31 of our lipsticks are vegan. Ted’s eyeliner, liquid liner, several shades of eyeshadow quad and highlighters are vegan too. For the finer details, please speak to a member of Ted’s team.
All our other beauty and fragrance products are vegan, with one exception – our hairwax contains beeswax.
Do Ted Baker use fur, angora hair, or mohair in any of their products?
Gender Pay Report
Here at Ted, we’re passionate about having a company as diverse as our customer base. Our team members represent more than 68 nationalities worldwide, with 44 in our London HQ alone.
In terms of gender diversity, we’ve made a number of significant female senior appointment in the past year, but while women are well represented at the very top and in our overall workforce, there’s more work to be done to develop and grow female senior leaders from within.
When it comes to gender pay, we’ll be completely upfront; there’s an imbalance. We still have a gap between average male and female earnings but we’re taking steps to reduce that - ultimately our aim is to eliminate the gap altogether.
On 24th March 2020, the Equalities Commission said that gender pay reporting was not compulsory and only around 50% of organisation have shared theirs. At Ted, gender parity matters, and we’re absolutely committed to making progress in a meaningful and practical way. That’s why we’re now sharing our Gender Pay Report with the snapshot date of 5th April 2019 so you can see where we’re at and what action we’re taking.