Q: How do I Return an Item?

To initiate a return, please visit our Returns Portal . Simply enter your order number and follow the instructions provided. Returned items must be in their original condition and returned within the timeframe outlined in our return's policy.

Q: How do I access my account?

You can log in or create a new account here . From your account dashboard, you’ll be able to manage your orders, update your details, and reset your password.

Q: How does the free trial work?

All new Authentic members are entitled to a 30-day free trial . You can activate this at checkout or sign up directly. No payment will be taken until the trial period ends, and you’re free to cancel anytime during the trial.

Q: What delivery options are available?

US Ground Shipping Standard Delivery: $10.00 Orders over $200: FREE (Orders ship within 48 hours) Orders are shipped via FedEx and delivered within 4-7 business days. You will receive an email when orders are shipped that will include tracking information. Dispatch time is approximately 24-48 working hours Please note that Standard Ground is not available in Alaska, Hawaii, or Puerto Rico Delivery times may vary during holidays periods, including Thanksgiving/Black Friday, the month of December, and Sale events. US Expedited Service Express Shipping: $30.00 (Currently unavailable) Expedited Orders are shipped via UPS and delivered within 1-3 working days (after dispatch time). You’ll receive an email when orders are shipped that will include tracking information. Dispatch time is approximately 24 working hours Delivery times may vary during holidays periods, including Thanksgiving/Black Friday, the month of December, and Sale events

Question 1

What Ted Baker Size Am I?

Accepted Answer

You might have noticed we like to do things a little differently around here – to find your perfect fit, click through here:

Men's

Women's

You can also find the size guide on each product page, next to the size selection field.

Question 2

Ted Baker Site Accessibility

Accepted Answer

Ted Baker is committed to ensuring that our website is accessible for all users, and we endeavour to take the necessary steps to continually improve its usability in compliance with applicable laws. If you have any difficulty navigating the content on our site or have any accessibility-related queries or comments, please email us at customerservice@tedbakerlondon.com.

Question 3

How do I Return an Item?

Accepted Answer

To initiate a return, please visit our Returns Portal. Simply enter your order number and follow the instructions provided.

Returned items must be in their original condition and returned within the timeframe outlined in our return's policy.

Question 4

Do you offer price matches?

Accepted Answer

While we don’t match prices with external retailers, we do offer a one-time price adjustment if an item purchased from tedbaker.com is reduced within 14 days of your original purchase.

Question 5

What payment methods do you accept?

Accepted Answer

We currently accept the following payment methods:

Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Shop Pay
Discover
Diners Club

Question 6

How do I access my account?

Accepted Answer

You can log in or create a new account here. From your account dashboard, you’ll be able to manage your orders, update your details, and reset your password.

Question 7

How does the free trial work?

Accepted Answer

All new Authentic members are entitled to a 30-day free trial. You can activate this at checkout or sign up directly.

No payment will be taken until the trial period ends, and you’re free to cancel anytime during the trial.

Question 8

What delivery options are available?

Accepted Answer

US Ground Shipping

Standard Delivery: $10.00
Orders over $200: FREE

(Orders ship within 48 hours)

Orders are shipped via FedEx and delivered within 4-7 business days.

You will receive an email when orders are shipped that will include tracking information.

Dispatch time is approximately 24-48 working hours Please note that Standard Ground is not available in Alaska, Hawaii, or Puerto Rico

Delivery times may vary during holidays periods, including Thanksgiving/Black Friday, the month of December, and Sale events.

US Expedited Service

Express Shipping: $30.00 (Currently unavailable)
Expedited Orders are shipped via UPS and delivered within 1-3 working days (after dispatch time).
You’ll receive an email when orders are shipped that will include tracking information.

Dispatch time is approximately 24 working hours

Delivery times may vary during holidays periods, including Thanksgiving/Black Friday, the month of December, and Sale events

Question 9

Where is my order?

Accepted Answer

Once your order has been dispatched, you’ll receive a confirmation email with tracking details. This can take up to 48 hours after placing your order.

For real-time updates, simply visit our Track My Order page and enter your details.

If you still have questions, our Customer Care team is here to help.

Question 10

When Will I Receive my Refund?

Accepted Answer

Once your return has been received and inspected, we’ll process your refund within 3–4 working days. You’ll receive a confirmation email once the refund is complete.

Question 11

Can I use a gift card?

Accepted Answer

Gift cards and store credits issued before October 2024 are no longer valid and cannot be redeemed on our website. We apologise for any inconvenience.

Question 12

How do I unsubscribe or update marketing preferences

Accepted Answer

To unsubscribe, click the unsubscribe link at the bottom of any Ted Baker marketing email.

You can also email us at customerservice@tedbakerlondon.com to request to be unsubscribed from the communications you receive. Please allow up to 7 days for changes to take effect.

Question 13

How do I manage my membership?

Accepted Answer

Log in to the Member Portal to manage your subscription. Navigate to Billing → Cancel Membership to cancel at any time.

If you cancel during your trial, your benefits will continue until the 30-day period ends. For paid memberships, benefits remain until the end of your current billing cycle.

Question 14

How long does delivery take?

Accepted Answer

US Ground Shipping

Standard Delivery: $10.00
Orders over $200: FREE

(Orders ship within 48 hours)

Orders are shipped via FedEx and delivered within 4-7 business days.

You will receive an email when orders are shipped that will include tracking information.

Dispatch time is approximately 24-48 working hours Please note that Standard Ground is not available in Alaska, Hawaii, or Puerto Rico

Delivery times may vary during holidays periods, including Thanksgiving/Black Friday, the month of December, and Sale events.

US Expedited Service

Express Shipping: $30.00 (Currently unavailable)
Expedited Orders are shipped via UPS and delivered within 1-3 working days (after dispatch time).
You’ll receive an email when orders are shipped that will include tracking information.

Dispatch time is approximately 24 working hours

Delivery times may vary during holidays periods, including Thanksgiving/Black Friday, the month of December, and Sale events

Question 15

Can I cancel or change my order?

Accepted Answer

Our fulfilment team moves swiftly, which means we’re often unable to make changes once an order is placed.

If you've placed an order in error or need to amend the address, please contact us as soon as possible. While we can’t guarantee a change, we’ll always do our best to assist.

If the order has already been shipped, you’re welcome to return it following our Returns process.

Question 16

Do I need a proof of purchase?

Accepted Answer

We only accept returns for orders placed at www.tedbaker.com from November 2024 onwards.

Valid order details are required to submit a return on our portal

Please note that we are unable to accept returns for items purchased from third-party retailers or department store concessions.

Question 17

How do I apply promo/discount codes?

Accepted Answer

To apply a promo or discount code:

• Proceed to check out and enter your code in the Discount Code field.

• Click Apply to see your new total before finalising your order.

• Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

Question 18

How is my personal information used?

Accepted Answer

Your privacy matters to us. To learn how your data is collected, stored, and used, please review our Privacy Policy.

Question 19

How do I update my payment details?

Accepted Answer

To update your payment information, log in to the Member Portal and go to Billing → Payment Methods.

Question 20

Can I track my order?

Accepted Answer

Once your order has been dispatched, a tracking number will be included in your confirmation email. You can also track your parcel via our Track My Order page.

Question 21

My order was marked delivered but it’s not here.

Accepted Answer

If no one was home at the time of delivery, the carrier (FedEx) will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order to ensure it’s headed to the right location.

If you still are unable to locate the package, please contact our customer service team, who can raise directly with the carrier.

Question 22

Can I exchange an item?

Accepted Answer

We do not currently offer exchanges through our online store. Instead, we recommend returning the item for a refund and placing a new order for your preferred item.

Question 23

Are deliveries currently delayed?

Accepted Answer

Yes, due to some unforeseen technical difficulties, a small number of orders may experience slight delays. We’re working hard behind the scenes to resolve the issue and return to our usual service levels as quickly as possible. We truly appreciate your patience during this time.

Question 24

What if my package gets lost or arrives damaged?

Accepted Answer

Lost packages

At Ted Baker, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please contact our customer service team here with your order number and all relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such cases, please contact our customer service team here and include photos of the damaged items or package.

We will review the documentation provided and arrange a replacement or refund if appropriate.

Question 25

What if my item is faulty?

Accepted Answer

If you believe your item to be faulty. Please return the item through our Returns Portal using the appropriate “faulty item” reason code.

Once inspected and confirmed as faulty, a full refund will be issued, including delivery charges where applicable. Our Customer Care team is available should you need further support.

Question 26

Delivery Costs

Accepted Answer

US Ground Shipping

Standard Delivery: $10.00
Orders over $200: FREE

(Orders ship within 48 hours)

Orders are shipped via FedEx and delivered within 4-7 business days.

You will receive an email when orders are shipped that will include tracking information.

Dispatch time is approximately 24-48 working hours Please note that Standard Ground is not available in Alaska, Hawaii, or Puerto Rico

Delivery times may vary during holidays periods, including Thanksgiving/Black Friday, the month of December, and Sale events.

US Expedited Service

Express Shipping: $30.00 (Currently unavailable)
Expedited Orders are shipped via UPS and delivered within 1-3 working days (after dispatch time).
You’ll receive an email when orders are shipped that will include tracking information.

Dispatch time is approximately 24 working hours

Delivery times may vary during holidays periods, including Thanksgiving/Black Friday, the month of December, and Sale events

Question 27

What do I do if I receive the wrong item in my order?

Accepted Answer

If you believe you have received the wrong item, Please report your this to our customer service team here.

Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation!

Question 28

What if my order doesn't arrive on time?

Accepted Answer

If your order doesn’t arrive within the promised delivery window, we’ll be sure to refund any outbound postage costs you paid.

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