Help & FAQs

Ted Baker temporarily does not have a ‘My Account’ function – all transactions on site will be made as a guest user. Don’t worry, you can still find out information on your order through transactional emails that will be sent to you. Alternatively, if you have any further questions you can contact customer services with your order reference number here.

If you no longer wish to hear from us, please click on the unsubscribe link at the bottom of one of our emails.

If you would like to update your marketing preferences, please click on the 'Update your email preferences here' link at the bottom of any of our emails. You can also email us on [email protected] and we will update your preferences for you. Please note that it may take up to 7 days for any changes to take effect.

Rest assured we take good care of the details you share with us. You can find all the information in our privacy policy here

Here at Ted, we’re keeping a close eye on how the coronavirus pandemic develops across the globe. As the situation unfolds, we’re committed to prioritising the wellbeing of our employees and customers.

Ted doesn’t usually do things by the book, but on this occasion, we’re sticking to the rules. On the advice of health officials and the World Health Organisation, we’re stepping up our efforts to minimise the risk to our local and global communities. From working from home and limiting travel, to maintaining stricter hygiene routines, we’re taking our responsibility seriously.

We pride ourselves on impeccable service but anticipate deliveries and other queries may take a little longer than usual. Like everybody, we’re doing our best under trying circumstances and ask you to bear with us.

As always, we’re grateful for your loyalty and look forward to seeing you in-store soon. In the meantime, www.tedbaker.com remains open for business. Please email us or reach us via telephone if you want to get in touch.

We’re continuing our efforts to maximise the safety of our local and global communities, during the Coronavirus pandemic. Our stores are now open, in line with appropriate guidelines and precautionary measures.

You can check the pening hours of your local store through our online store locator, which we will be keeping up to date.

Please visit our delivery page to see all the up-to-date delivery options.

To find up-to-date delivery options, including timings, visit our delivery page.

Currently for a short time you are unable to track your order on our website. You can track your order by going to your order dispatch e-mail and clicking on the provided tracking link. If you haven’t received an Order Dispatch email yet don’t fret it will be with you soon (up to 5 days after you place your order). If you need any assistance tracking your order. Visit the Contact us page for help.

It's very simple – visit our returns page for all the information you'll need.

Teds Exchange policy is changing – You are welcome to exchange any online orders in one of our full price standalone stores. Unfortunately, we are not able accept store or online exchanges sent back to our warehouse.

Please note we can only accept returns and exchanges with proof of purchase, showing that items have been purchased at a standalone store or on tedbaker.com. Proof of purchase can be either the original receipt or a bank statement specifying the purchase.

You can find information on returns options, including any costs, by visiting our returns page.

Once we've received your order, it can take up to 14 days for your refund to be processed. Don’t worry, you'll receive an e-mail notification as soon as this refund has been issued.

All items purchased from third party retailers or concessions must be returned to their original place of purchase. Please be aware a proof of purchase will always be required.

We're very sorry this has happened as we always aim to get your items to you in tip-top condition. We are unable to exchange items online. So simply return the item for a full refund (subject to an inspection) selecting the faulty returns code for the reason. Alternatively, take your faulty item and your invoice into a Standalone Ted Baker store for an exchange.  

You might have noticed we like to do things a little differently around here – to find your perfect fit, take a look at our size guide You can also find the size guide on each product page, next to the size selection field.

We want to send your order on its way to you as quickly as possible, so we have a very short window of 15 minutes to cancel any orders. Call our Customer Service team as soon as possible and we'll see what we can do. See here for all the ways you can get in touch.

We want to send your order on its way to you as quickly as possible, so we are unable to modify any orders that have already been placed.

Proceed through the checkout as normal, and when you come to the Payment page, use the gift card option (you can either part-pay or fully pay with a gift card) using the details on your gift card.

You can check the balance either online here or by contacting us here. For physical gift cards, make sure you register your as this ensures your card is protected if lost or stolen.

Yes, we partner with Student Beans to offer student discount. See here for more info.

Yes! When you place an order with us, the confirmation page will show an option to refer a friend with Mention Me, as well as the latest reward on offer. Once registered, you can then refer a friend by email or they can simply enter your name at checkout. If your referred friend proceeds to place an online order with Ted Baker for the first time, you will both have the opportunity to earn rewards. On the cart page, your friend should tap the 'Been referred by a friend?' option and enter your details as needed, before placing their order. You'll receive an email with your reward as soon as a friend places their first order.

You can pay for your items using the following payment methods:

Klarna
American Express
Visa Debit
Mastercard
Maestro
Paypal
Switch

 

For a temporary period we are unable to accept Apple and Google Pay as payment methods. But don’t worry, these will be back very soon!

Ted Baker have extended your ways to pay, by welcoming two new payment options from Klarna.

Klarna - Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of payments to more than 200,000 online stores; over 85 million consumers worldwide trust Klarna to securely handle their payments.

How does Pay later in 30 days work?
Pay later in 30 days is a form of credit offered by Klarna which allows you to delay payment of your purchase by 30 days. Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk.

Am I eligible for Pay later in 30 days?
To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, Klarna’s assessment should not affect your credit rating.

When can I use Klarna Pay later in 30 days?
When placing an order in GBP on our UK website – it’s as easy as that. There’s no minimum or maximum spend, but you can’t use it to buy a gift voucher. If you have a gift voucher and you're spending more than its balance, you can pay the outstanding amount using Klarna.

How can I increase my chances of being accepted for Pay later in 30 days?
Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide Klarna with your full name and accurate address details and shipping to your registered billing address. All orders are assessed by Klarna individually. Just because you have been accepted by Klarna for Pay later in 30 days before does not mean it will be offered by Klarna for every order. In turn, if your application for Pay later in 30 days is denied by Klarna, it does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide Klarna with your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case Klarna need to reach you. All communications will be sent to your email address. It's very important that you give Klarna the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that should not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Ted Baker run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 30 days?
Although Pay later in 30 days is widely promoted it is not always universally available by Klarna. The Pay later in 30 days method is automatically generated by Klarna’s algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

What are my payment options with Klarna?
You can pay with debit or credit card immediately in the checkout or take advantage of Klarna’s Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card. You can always monitor your outstanding payments in the Klarna app.

What happens if I cancel or return my order?
As soon as we’ve have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

What happens if I don’t pay for my order?
Payment is due 30 days after the item is shipped. To help you pay on time, Klarna will alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, Klarna will send you a text or letter, too. You should not be charged fees or interest for late and/or missed repayment(s). Your credit score should not be impacted by using Klarna’s ‘Pay later in 30 days’ product even if you have failed to pay on time. If you fail to pay on time, you will be in default, and may be unable to use Klarna’s services in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on its behalf. Debt collection agencies are used as a last resort.

I have been asked to go to the Klarna site. Is this correct?
If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.

What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna you need to provide Klarna with your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give Klarna the correct details, as otherwise you will not receive the payment information.

Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Ted Baker. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?
Yes. Just go to the Klarna app or log onto www.klarna.com/uk and pay off early.

Have you received my payment?
If you pay by card, Ted Baker will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com/uk.

What happens to my statement, when I've returned the goods?
Once we’ve received the return (partial or full) and you have received confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

I've received a statement, but I've not yet received my goods.
You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please contact us to check on delivery. You can also contact Klarna’s Customer Service so that Klarna can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund should be processed within 5 business days.

I have asked for a refund. How will I be refunded?
If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

I haven’t received an email with my statement/payment information.
If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

Still have questions regarding payment, how can I get in touch?
Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.

Klarna - Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of payments to more than 200,000 online stores; over 85 million consumers worldwide trust Klarna to securely handle their payments.

How does Pay later in 3 interest-free instalments work?
Pay later in 3 interest-free instalments is a form of credit offered by Klarna which allows you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by us and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule on the Klarna.app or by logging into www.klarna.com/uk.

Am I eligible for Pay later in 3 interest-free instalments?
To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, Klarna’s assessment should not affect your credit rating.

When can I use Klarna Pay later in 3 interest-free instalments?
When placing an order in GBP on our UK website – it’s as easy as that. There’s no minimum or maximum spend, but you can’t use it to buy a gift voucher. If you have a gift voucher and you're spending more than its balance, you can pay the outstanding amount using Klarna.

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?
Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide Klarna with your full name and accurate address details and shipping to your registered billing address. All orders are assessed by Klarna individually. Just because you have been accepted for Pay later in 3 interest-free instalments before does not mean it will be offered by Klarna for every order. In turn, if your application for Pay later in 3 interest-free instalments is denied by Klarna, it does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide Klarna with your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case Klarna need to reach you. All communications will be sent to your email address. It's very important that you give Klarna the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that should not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Ted Baker run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 3 interest-free instalments?
Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available by Klarna. The Pay later in 3 interest-free instalments payment option is automatically generated by Klarna’s algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

What are my payment options with Klarna?
Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

What happens if I cancel or return my order?
As soon as we’ve have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

What happens if I don’t pay for my order?
Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Ted Baker from the debit or credit card you entered at checkout. If Klarna are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. You should not be charged fees or interest for late and/or missed repayment(s). Your credit score should not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. Klarna may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on its behalf. Debt collection agencies are used as a last resort.

I have been asked to go to the Klarna site. Is this correct?
You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto www.klarna.com/uk.

Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Ted Baker. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?
Yes. Just go to the Klarna app or log onto www.klarna.com/uk and pay off early.

Have you received my payment?
If you pay by card, Ted Baker will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com/uk.

What happens to my statement, when I've returned the goods?
Once we’ve received the return (partial or full) and you have received confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

I've received a statement, but I've not yet received my goods.
In the event that your goods have not been received please call Ted Baker Customer services to check on your order and delivery status. You can also contact Klarna’s Customer Service so that Klarna can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund should be processed within 5-7 business days.

I have asked for a refund. How will I be refunded?
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

I haven’t received an email with my statement/payment information.
If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

Still have questions regarding payment, how can I get in touch?
Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.

For any store stock checks, you can contact the selected store directly. Alternatively, you may contact Customer Service for stock availability in any of our Standalone Stores. See contact us page.

You can find the details of all our stores around the world via the store locator.

Great news! Please click the relevant link below to find what you're looking for:

For all careers opportunities click here.

For all international career opportunities click here.

For all international franchise and distribution/agency enquiries click here.

- In the subject header of your email please quote the product type you produce and your country of production.

- In the body of the message please include your company profile and supporting documentation.

All our other beauty and fragrance products are vegan, with one exception – our hairwax contains beeswax.

No, we have a strict Ethical Code of Conduct and do not use real fur, angora hair, or mohair in any of our products.

Here at Ted, we’re passionate about having a company as diverse as our customer base. Our team members represent more than 68 nationalities worldwide, with 44 in our London HQ alone.

In terms of gender diversity, we’ve made a number of significant female senior appointment in the past year, but while women are well represented at the very top and in our overall workforce, there’s more work to be done to develop and grow female senior leaders from within.

When it comes to gender pay, we’ll be completely upfront; there’s an imbalance. We still have a gap between average male and female earnings but we’re taking steps to reduce that - ultimately our aim is to eliminate the gap altogether.

On 24th March 2020, the Equalities Commission said that gender pay reporting was not compulsory and only around 50% of organisation have shared theirs. At Ted, gender parity matters, and we’re absolutely committed to making progress in a meaningful and practical way. That’s why we’re now sharing our Gender Pay Report with the snapshot date of 5th April 2019 so you can see where we’re at and what action we’re taking.

Read the Report