Delivery & Returns

No Hidden Charges

To make your life easier, we make sure the final cost at checkout is, in fact, the final cost. That's why we, as a company, cover all import duty charges to EU

  • Once ordered, your order will be delivered in 6-10 working days*
  • You’ll receive an email when it’s been despatched, which will include tracking information
  • Your delivery will be made between Monday and Friday, excluding bank holidays

*Throughout Black Friday, December, and Sale you may have to wait longer for delivery

  • Once ordered, your order will be delivered in 3-5 working days*, depending on your location
  • You’ll receive an email when it’s been despatched, which will include tracking information
  • Your delivery will be made between Monday and Friday, excluding bank holidays

You may need to pay customs or import duties when the order reaches your country. They’re out of Ted’s control and we cannot be held responsible for them. Customs may also delay the delivery of your order.

*Throughout Black Friday, December, and Sale you may have to wait longer for delivery

Something not quite right? Simply return your online order within 14 days of receiving it for a refund.

  • Log into our returns portal here to begin generating your return.
  • Choose between the options available as your method of return.
  • Download the label to print at home and drop off at your local drop off point.
  • Online orders can only be returned via our online returns location (Cannot be returned to a Standalone store or concession).
  • Returns costs are € 8.00 in Spain – this will provide a secure tracked delivery back to Ted, and are payable by the customer prior to sending back your item(s).

Ted’s store team accept refunds for in-store purchases only.

  • Simply take the item and your receipt to a store within 14 days, and they’ll issue the refund to your original payment method.
  • Items must be returned to stores in the country they were purchased
  • You can only return concession purchases to the department store they were purchased in
  • For airport store returns, please refer to the airport’s returns policy

We no longer accept online order exchanges.
For a replacement item you can return your original online order for a refund and replace for a new item. in accordance with the returns section above.
 

  • You have 14 days from when you receive your item to return it for a refund
  • If you’re unable to return it within the 14-day period, please let us know.
  • Refunds will be made onto your original payment method within 14 days of us receiving the return. Some banks may take up to 30 days to process the credit to your account.
  • We don’t accept liability for items that get lost or damaged in transit back to us
  • Items must be unwashed and unworn, with all labels and tags still intact – unfortunately we can’t accept them in any other condition
  • Hygiene strips must be attached to swimwear
  • Items with a seal tag will only be accepted where it remains intact and undamaged

Exclusions

Due to things like hygiene reasons, certain goods are non-returnable. These are:

  • Underwear
  • Earrings
  • Personal grooming products
  • Anything tailored or personalised to you