HOW SHOULD I RETURN MY BRIDAL DRESS?

Please note bridal dresses must be returned in their original condition with all labels (including Ted’s Seal and the barcode) seal attached. Please use Ted’s nifty ‘Returns Guide’ enclosed with your bridal dress. If in doubt, call the Customer Service team on +44 (0)345 4502484 or via email at ask.ted@tedbaker.com. .

HOW CAN I ARRANGE AN EXCHANGE?

You will need to contact the Customer Service team on +44 (0)345 4502484 or via email at ask.ted@tedbaker.com

THE RETURNS PACKAGING IS DAMAGED WHAT SHOULD I DO?

Please call Ted’s Customer Service team on +44 (0)345 4502484  who can arrange for more to be sent.

CAN I RETURN TO STORE?

Bridal over £599

Included styles: ARRIELA, WITTNY, ESCHEN, SILVYA, MORGONA, RUTHHA, FLLEUR, REAGANE

Returns are only available through Ted’s Courier Service. You will need to arrange a collection with Ted’s Customer Service team to return your bridal dress. Please note any other items cannot be returned via Ted’s bridal dress collection service. A cost of £10 will be deducted from your refund for the collection.

Bridal under £599

Included styles: PATRYCA, OLIVVYA, MAYYHA, DIANNAH

Returns are available in-store or via post. If you are a customer in the UK or Ireland you can take selected unwanted Bridal items (PATRYCA, OLIVVYA, MAYYHA, DIANNAH) to a Ted Baker store (excluding department store concessions, airports and train stations including St Pancras) in your country of delivery for a refund or exchange. Items must be returned in their original condition with all labels (including Ted’s Seal and the barcode). 

Alternatively, please select a returns code from the list online and enter into the corresponding column on your delivery note, against the item you wish to return. Package the goods safely and securely – you can use the address label on the delivery note for your convenience. Alternatively send the goods to: 

Ted Baker Returns Department

XPO Logistics

Fernhook Avenue, 

Derby Commercial Park

Derby

DE21 7HW

 

CAN I RETURN MY BRIDAL DRESS BACK WITH COLLECT+?

Unfortunately, bridal dresses cannot be returned with Collect+. You can still send any other items back with this service.

HOW MUCH DOES IT COST TO RETURN MY BRIDAL DRESS?

A cost of £10 will be deducted from your refund for dresses returned via Ted’s Courier Service.