What happens after I have placed my order?
Upon placing your order, we will send you a confirmation email. A member of our Customer Service Team will then check your order and the delivery information to make sure that everything's correct. From there your goods will be picked and packed, and sent out from our warehouse. Once that happens your card will be charged, your order will be sent out and you'll receive a confirmation of dispatch email that contains your consignment tracking number. If you're expecting a few deliveries from us, you'll get separate emails for each order. Please note that you'll only get a tracking number if you've registered with us and used the normal checkout. If you used Express Checkout, this service isn't available.
How can I resolve a problem with my order?
While it doesn't happen often, sometimes we can make a mistake. If there’s a problem with your order, or the goods themselves, let us know straight away. To find out how to do this, click here.
Can I place an order online and collect it from a store?
Yes, you can! Click & Collect is a service that allows you to buy online and collect purchases in store. There are no delivery charges and no waiting around at home for the postman. Your Click & Collect order can be sent to any of Ted's stores in the UK. Unfortunately Click & Collect orders cannot be sent out to any of Ted's concessions, outlets, or airport stores. For more information please click here.
Are all items in Ted Baker stores available to buy online?
For the most part, yes. However each store's stock is individually tailored to the customers they serve. That means that now and then something you see in a store may not be available at our Online Store.
If that's the case, please contact the store where you saw the item. They can tell you all the item's details and then our Customer Service Team will be more than happy to try and track it down. The team can be reached by phone on 0345 450 2484, by email or by chatting to one of our Live Chat advisors.
Why am I not receiving any email confirmations?
If you're confident you entered your email address correctly, then it may be your junk mail filter doesn't like our email address. Some web-based email services, such as Yahoo, Google and Hotmail, block emails from unknown senders. Firstly, check your junk mail folder. You may also need to add us to your address book to ensure our emails arrive in your inbox.
How can I ask a question about placing an order?
We've tried hard to put everything you'd ever need to know about us on this site. If you've a question that we haven't answered, get in touch with our Customer Service Team and they'll be happy to help. You'll find their details here.
Will I get a receipt with my order?
Actually you'll get two. You'll get an email when your order is dispatched, which to all intents is an electronic receipt. Then there's the more traditional printed receipt, which comes with your order.