Gift Cards

Where can I top-up my gift card?

You can top-up your Gift Card in any Ted Baker standalone or outlet store in the UK. The minimum amount you can top-up is £10. While the maximum you can top-up in any single transaction is £250.

Why register my gift card?

There are a few reasons for this. Firstly, it allows you to view your balance online and get a statement of what you've spent and when you've spent it. Even more usefully, it protects your balance if your Gift Card is lost or stolen.

Where can I spend my Ted Baker gift card?

You can redeem your Ted Baker Gift Card at Ted Baker standalone, outlet stores and online (at www.tedbaker.com) in the UK only. Unfortunately, Ted Baker Gift Cards may not be used to make purchases:

a) in department stores;
b) in other concessions; or
c) in any stores outside of the UK.  

 

How can I use my Ted Baker gift card online?

Your Ted Baker Gift card can be used as full or part payment for any purchases on www.tedbaker.com. You will be prompted to enter the 16 digit card number and 4 digit pin on the reverse of the card at the time of checkout.

 

How much value can I add to my Ted Baker gift card?

The maximum value you can have on your Gift Card is £1000. However, you can only load up to £250 in any single transaction. At the other end of the scale, the minimum amount you can top-up your Gift Card with is £10.

How can I check the balance of my Ted Baker gift card?

You can check your balance online here (requires registration) or by contacting our Customer Services team.

What happens if my Ted Baker gift card is lost or stolen or damaged?

This depends on whether you've registered your Gift Card online with us. If you have registered your Gift Card, we will honour the balance on your Gift Card at the time when you report it lost, stolen or damaged. You can do this online here or by contacting our Customer Services team. If you haven’t registered your Gift Card, then unfortunately you will not be able to obtain a replacement and any balance will be lost. So please treat your Gift Card as carefully as you would cash.

How long do I have to use my Ted Baker gift card?

Gift cards expire 24 months from initial load, however any spend or subsequent load will reset the expiry period to 24 months again, be this a purchase or top-up. Any remaining balance will be forfeited and you will not be able to reclaim the lost funds even if your Gift Card has been registered.

Can I exchange my Ted Baker gift card for cash?

Unfortunately not. Ted Baker Gift Cards are non-transferable, and cannot be exchanged for cash.

Will I get change when I use my Ted Baker gift card?

You won't be given any physical change, but our Gift Card's remaining balance can be used against future purchases. So don't worry you won't lose out.

If I have any further questions about my Ted Baker gift card who can I contact?

You can contact Ted's rather delightful customer service team by email at https://tedbakercs.zendesk.com/hc/en-us/requests/new. or by contacting our Customer Services team. They are very nice.