Here at Ted, we’re working around the clock to keep our online services ticking over smoothly. We are very busy right now, and our team is working tirelessly to ensure all customers orders are delivered.
Some orders may take slightly longer than expected - please allow an additional 2-3 days for your parcel to arrive.
Please be aware that Customer Service response times are also a little stretched at the moment so please allow for 48-72 hours for a response.
No Hidden Charges
To make your life easier, we make sure the final cost at checkout is, in fact, the final cost. That's why we, as a company, cover all import duty charges to EU
Free on orders over €150
5-8 working days
*Throughout Black Friday, December, and Sale you may have to wait longer for delivery
2-4 working days
Due to current delivery restrictions, we are temporarily not accepting orders to Sao Tome & Principe, Somalia, Guinea Bissau, Seychelles, India, Cuba and Ukraine.
|International Country||Estimated Delivery Time|
|Bonaire, Saint Eustatius and Saba||4|
|Bosnia and Herzegovina||2|
|Central African Republic||4|
|Congo, the Democratic Republic of the||2|
|Falkland Islands||Up to 10 days|
|Kiribati||Up to 10 days|
|Korea, Democratic People's Republic of||Up to 10 days|
|Lao People's Democratic Republic||2|
|Libyan Arab Jamahiriya||5|
|Nauru||Up to 10 days|
|New Caledonia||Up to 10 days|
|Niue||Up to 10 days|
|Papua New Guinea||4|
|Sao Tome and Principe||5|
|Syrian Arab Republic||4|
|Tuvalu||Up to 10 days|
|United Arab Emirates||2|
|Yemen||Up to 10 days|
You may need to pay customs or import duties when the order reaches your country. They’re out of Ted’s control and we cannot be held responsible for them. Customs may also delay the delivery of your order.
Throughout Black Friday, December, and Sale you may have to wait longer for delivery
For a delivery to Ireland in time for Christmas, please place your order before the below dates and times:
• Standard Delivery: Wednesday 7th December at 23:59pm GMT
• Express Delivery: Tuesday 20th December at 23:59pm GMT
For International deliveries please below ‘Express international delivery times’ for more information
Something not quite right? No worries you’ve got 30 days to return online orders (or 14 days for in-store purchases).
Generate your return online via our returns portal
Return to Store
Ted’s store team accept refunds for in-store purchases only.
We no longer accept online order exchanges.
For a replacement item you can return your original online order for a refund and replace for a new item. in accordance with the returns section above.
Terms & Conditions
Due to things like hygiene reasons, certain goods are non-returnable. These are: