The Site is operated by Ted Baker Limited, a New York corporation with its office located at 54 West 21stStreet, 11thFloor, New York, NY 10010, which provides the Services in the United States and Canada (for the avoidance of doubt, with respect to persons and entities located in Canada only, certain Services such as payment and returns will be provided by Ted Baker Canada Inc) ("we,” “us” or “Ted Baker”). Please note that www.tedbakerplc.com is a site operated by our parent company, No Ordinary Designer Label Limited registered in England and Wales under company number 02509755 with registered office at 6A St Pancras Way, London NW1 0TB. If you have any concerns about material which appears on our Site, please contact ask.ted@tedbaker.com.

As long as you are in compliance with the conditions of this Agreement and all incorporated documents, we hereby grant you a limited, revocable, non-assignable, non-transferrable, non-sublicensable, non-exclusive license to access the Site and receive and use the Service. Rights not explicitly listed are not granted to you.

You may register and create an account (“Account”) to place orders and use parts of our Service.

You must be at least eighteen (18) years old to have an Account. By creating an Account, you represent that you meet(s) this minimum age requirement.

Each Account must be paired with one or more payment methods (“Payment Method”), which may include without limitation your credit card number, your credit card verification or other security code, the expiration date of your credit card, or bank account, other payment account, and your address. All information about your Payment Method(s) must be accurate and complete before you place orders under your Account. Verification of information may be required prior to the completion or acknowledgment of setting up any Payment Method.

You are solely responsible for securing access to your login credentials and password, and for any use of the Account, even if not authorized by you.

We use one or more third parties to process payments for orders and issue refunds for returns (“Payment Processor”). The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to this Agreement. We are not responsible for error by the Payment Processor. You agree to provide us accurate and complete information about you and your chosen Payment Method. You authorize us to share such information as well as transaction information with the Payment Processor.

Some parts of the Service may not be available to the general public, and we may impose additional eligibility or account rules from time to time on those portions of the Service. We reserve the right to amend or eliminate these eligibility requirements at any time.

You understand and agree that our Privacy Policy shall govern the collection and use of data obtained by us through your use of the Service.

While we make reasonable efforts to ensure that the Site and all Services remain available at all times, we do not represent or warrant that access to the Site will be error-free or uninterrupted, or without defect, and we do not guarantee that you will be able to access the Site or use the Service, or any features, at all times.

The Service, and any Content (defined below) posted therein, are for information purposes only.

We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service, or any part thereof, with or without notice.

The Service may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to deny all or some portion of the Service to any user, in our sole discretion, at any time.

Certain of the content, features and functionality on the Site may be owned and operated by third parties (collectively, “Third Party Providers”), including without limitation Payment Processors. Your use of and interaction with such content, features and functionality (collectively, “Third Party Content”) may be subject to separate terms and conditions. In that event, you acknowledge that these Terms of Use will not apply to your use of the Third-Party Content and that you will be subject to and comply with the terms of use offered by such Third-Party Providers.

You acknowledge that we are not responsible or otherwise liable for third party content or the acts or omissions of Third Party Providers and that any claims or other causes of action available to you in connection with either of the foregoing will be brought against the applicable third party provider(s) and not us.

Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the Service we provide on our Site without notice (see below). We will not be liable if for any reason our Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Site, or our entire Site, to users who have registered Accounts with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our Account or other security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

Ted Baker, Ted Baker Endurance, Ted Baker London, Ted Baker Residence, Baker by Ted Baker and With Ted are US registered trademarks of our parent company, No Ordinary Designer Label Limited.

Nothing on the Site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the Site without the owner’s prior written permission, except as otherwise described in this contract. We reserve all rights not expressly granted in and to the Site and its content.

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.

You may access, copy, download and print the material contained on the Site for your personal and non-commercial use, provided you do not modify or delete any copyright, trademark or other proprietary notice that appears on the material you access, copy, download or print. Any other use of content on the Site, including but not limited to the modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale of, or the creation of derivative works from, any material, information, software, products or services obtained from the Site, or use of the Site for purposes competitive to Ted Baker, is expressly prohibited. You agree to abide by all additional restrictions displayed on the Site as it may be updated from time to time. We neither warrant nor represent that your use of materials on the Site will not infringe rights of third parties not affiliated with Ted Baker.

The Service may contain links. Such links are provided for informational purposes only, and we do not endorse any website or services through the provision of such a link.

The Service may contain articles, text, imagery, video, audio, data, information and other similar materials originating from third parties. We do not endorse any third-party content that may appear on the Service or that may be derived from content that may appear on the Service, even if such content was summarized, collected, reformatted or otherwise edited by us.

EXCEPT WHERE NOT PERMITTED BY LAW, YOU AGREE AND ACKNOWLEDGE THAT THE SITE AND SERVICE ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED OR STATUTORY, AND WE, AND OUR PARENTS, SUBSIDIARIES, OFFICERS, DIRECTORS, SHAREHOLDERS, MEMBERS, MANAGERS, EMPLOYEES AND SUPPLIERS, SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, ACCURACY, SUITABILITY, APPLICABILITY, MERCHANTABILITY, PERFORMANCE, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR ANY OTHER WARRANTIES OF ANY KIND IN AND TO THE SERVICE. NO ADVICE OR INFORMATION (ORAL OR WRITTEN) OBTAINED BY YOU FROM US SHALL CREATE ANY WARRANTY.

USE OF THE SITE AND SERVICE IS AT YOUR SOLE RISK. WE DO NOT WARRANT THAT YOU WILL BE ABLE TO ACCESS OR USE THE SITE OR SERVICE AT THE TIMES OR LOCATIONS OF YOUR CHOOSING; THAT THE SITE OR SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT DATA TRANSMISSION OR STORAGE IS SECURE OR THAT THE SITE OR SERVICE IS FREE OF INACCURACIES, MISREPRESENTATIONS, VIRUSES OR OTHER HARMFUL INFORMATION OR COMPONENTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT AS PROHIBITED BY LAW, IN NO EVENT SHALL WE OR OUR PARENT COMPANIES, AFFILIATES, SUBSIDIARIES, LICENSORS AND BUSINESS PARTNERS (COLLECTIVELY, THE “RELATED PARTIES”) BE LIABLE TO YOU BASED ON OR RELATED TO THE SITE OR SERVICE, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND SHALL NOT BE RESPONSIBLE FOR ANY LOSSES OR DAMAGES, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH ACCESS TO OR USE OF THE SITE OR SERVICE.

Notwithstanding the foregoing, in the event that a court shall find that the above disclaimers are not enforceable, then, to the maximum extent permissible by law, you agree that neither we nor any of our Related Parties or their respective employees, members, shareholders, officers or directors shall be liable for (1) any damages in excess of $500.00, or (2) any indirect, incidental, punitive, special, or consequential damages or loss of use, lost revenue, lost profits or data experienced by you or any third party from your use of the Site or Service or any goods sold or provided by us. This limitation shall apply regardless of the basis of your claim, whether other provisions of this Agreement have been breached, or whether or not the limited remedies provided herein fail of their essential purpose.

This limitation shall not apply to any damage that we cause you intentionally and knowingly in violation of this Agreement or which cannot lawfully be disclaimed under applicable law through this Agreement.

SOME STATES OR PROVINCES MAY NOT PERMIT CERTAIN DISCLAIMERS AND LIMITATIONS, AND ANY SUCH DISCLAIMERS OR LIMITATIONS ARE VOID WHERE PROHIBITED.

This section relates to Ted Baker’s use of your Post when you respond #YesTed via a Social Media platform (which includes but is not limited to, Instagram, Facebook, Twitter and TikTok). When you respond with #YesTed you agree to the following:

• You grant Ted Baker a royalty free, perpetual, worldwide license to use your social media handle and your social media photograph(s) and in relation to which you have responded #YesTed (the “Post”) on tedbaker.com, in Ted Baker stores (both bricks and mortar and online) and/or on any of Ted Baker’s Social Media platforms and/or in printed publications.
• Ted Baker may use, reproduce, distribute, combine with other materials, alter and/or edit your Post in any manner in its sole discretion.
• You hereby represent and warrant that (i) you own all rights in and to your Post, (ii) you have permission from any person(s) appearing in your Post to grant the rights herein, (iii) you are 18 years or older, and (iv) Ted Baker’s use of your Social Media handle and/or Post will not violate the rights of any third party or any law.
• You hereby waive any moral rights in the Post to which you are now or may be at any future time entitled under Chapter IV of Part I of the Copyright Designs and Patents Act 1988 or any similar provisions of law in any jurisdiction.
• You hereby release and discharge Ted Baker from all and any obligation to pay you for any use of your Post and any of the intellectual property rights contained therein in connection with the uses described above.
• You hereby release, discharge and agree to hold Ted Baker and any person acting on Ted Baker’s behalf harmless from all claims, demands, and liabilities whatsoever in connection with use of the Post as described above.

You agree to defend, indemnify and hold us and our suppliers, Related Parties, licensors, and licensees, and each of their officers, directors, shareholders, members, employees and agents harmless from all allegations, judgments, awards, losses, liabilities, costs and expenses, including but not limited to reasonable attorney’s fees, expert witness fees, and costs of litigation arising out of or based on (a) Submissions or Content that you submit, post to, or transmit through the Service, (b) your use of the Site or Service, (c) your violation of this Agreement, (d) any conduct, activity or action which is unlawful or illegal under any state, province, federal, local or common law, or violates the rights of any individual or entity, engaged in, caused by, or facilitated in any way through the use of the Site or Service, and (e) destruction of real or tangible property or personal injury, including but not limited to death, arising from or relating to your actions or inactions.

PERSONS AND ENTITIES IN THE UNITED STATES: You agree that any claim or dispute arising out of or relating in any way to the Site or Service will be resolved solely and exclusively by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this Agreement. The laws of the State of New York shall govern this Agreement and shall be used in any arbitration proceeding.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow the terms of this Agreement as a court would.

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to the following address: 54 West 21st Street, 11th Floor, New York, NY 10010. Arbitration under this Agreement will be conducted by the American Arbitration Association (AAA) under its rules then in effect, shall be conducted in English, and shall be located in New York, New York. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. All aspects of the arbitration proceeding, and any ruling, decision or award by the arbitrator, will be strictly confidential for the benefit of all parties.

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, both you and Ted Baker hereby waive any right to a jury trial.

Notwithstanding the foregoing, you agree that we may bring suit in court to enjoin infringement or other misuse of intellectual property or other proprietary rights.

To the extent arbitration does not apply, you agree that any dispute arising out of or relating to the Site or Service, or to Ted Baker or its Related Parties, may only be brought by you in a state or federal court located in New York, New York. YOU HEREBY WAIVE ANY OBJECTION TO THIS VENUE AS INCONVENIENT OR INAPPROPRIATE AND AGREE TO EXCLUSIVE JURISDICTION AND VENUE IN NEW YORK, NEW YORK.

PERSONS AND ENTITIES IN CANADA:
The Canadian courts will have jurisdiction over any claim arising from or related to the Site or Service although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. The laws of the Province of Quebec and of the laws of Canada shall govern this Agreement.

The Service is not directed to individuals under the age of 13. In the event that we discover that a child under the age of 13 has provided personally identifiable information to us, we will make efforts to delete the child’s information if required by the Children's Online Privacy Protection Act. Please see the Federal Trade Commission's website for (www.ftc.gov) for more information.

Notwithstanding the foregoing, pursuant to 47 U.S.C. Section 230 (d), as amended, we hereby notify you that parental control protections are commercially available to assist you in limiting access to material that is harmful to minors. More information on the availability of such software can be found through publicly available sources. You may wish to contact your internet service provider for more information.

Severability. If any provision of this Agreement is found for any reason to be unlawful, void or unenforceable, then that provision will be given its maximum enforceable effect, or shall be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision.

Revisions. This Agreement is subject to change on a prospective basis at any time. In the event that we change this Agreement, you may be required to re-affirm the Agreement through use of the Service or otherwise. Your use of the Service after the effective date of any changes will constitute your acceptance of such changes.

No Partnership. You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of this Agreement or your use of the Service.

Assignment. We may assign our rights under this Agreement, in whole or in part, to any person or entity at any time with or without your consent. You may not assign the Agreement or your Account without our prior written consent, and any unauthorized assignment by you shall be null and void.

No Waiver. Our failure to enforce any provision of this Agreement shall in no way be construed to be a present or future waiver of such provision, nor in any way affect the right of any party to enforce each and every such provision thereafter. The express waiver by us of any provision, condition or requirement of this Agreement shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement.

Notices. All notices given by you or required under this Agreement shall be in writing and addressed to: 54 West 21st Street, 11th Floor, New York, NY 10010, or sent via email to Customer Services via ask.ted@tedbaker.com.

Equitable Remedies. You hereby agree that we would be irreparably damaged if the terms of this Agreement were not specifically enforced, and therefore you agree that we shall be entitled, without bond, other security, or proof of damages, to appropriate equitable remedies with respect to breaches of this Agreement, in addition to such other remedies as we may otherwise have available to us under applicable laws.

Force Majeure. In no event shall we or our Related Parties be liable to you for any damage, delay, or failure to perform resulting directly or indirectly from an event which is not in our reasonable control.

Entire Agreement: This Agreement and any policies or operating rules posted on the Site constitute the entire agreement and understanding between you and Ted Baker with respect to the subject matter thereof and supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties with respect to such subject matter.

If you have any concerns about material which appears on our Site, please contact ask.ted@tedbaker.com.

We may from time to time provide interactive services on our Site, including, without limitation chat rooms or other live chat services (“Interactive Services”).

We are under no obligation to oversee; monitor or moderate any Interactive Service we provide on our Site. We expressly exclude our liability for any loss or damage arising from the use of any Interactive Service by a user in contravention of our content standards, whether the Site is moderated or not.

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of the Site. When a breach of this policy has occurred, we may take such action as we deem appropriate in our sole discretion.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our Site, and may result in our taking all or any of the following actions with or without prior notice to you:

• Immediate, temporary or permanent withdrawal of your right to use our Site.
• Immediate, temporary or permanent removal of any posting or material uploaded by you to our Site.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We are not liable for actions we may take in response to breaches of this acceptable use policy.

The responses described in this policy are not limited. We may take any other action we reasonably deem appropriate.

You agree not to distribute, upload, make available or otherwise publish through the Service any suggestions, information, ideas, comments, causes, promotions, documents, questions, notes, plans, drawings, proposals, or materials similar thereto (“Submissions”) or graphics, text, information, links, profiles, audio, photos, software, music, sounds, video, comments, messages or tags, or similar materials (collectively “Content”) that we determine:

• is confidential, proprietary, false, fraudulent, libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringes upon the patent, trademark, trade secret, copyright, right of privacy or publicity, or any other intellectual property or legal right of any person or entity,
• is abusive, libellous, defamatory, pornographic, obscene, lewd, indecent, inappropriate, abusive, harassing, threatening or bullying, or is otherwise objectionable;
• may constitute or encourage a criminal offense, violates the rights of any party, person or entity, or otherwise gives rise to liability or violation of any law;
• may contain software viruses, any other similar programs or software which may damage the operation of our or another’s computer or other electronic device; or
• consists of political campaigning, chain letters, mass mailings, commercial content, or any form of “spam.”

You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any Content.

You agree that you are not entitled to compensation or attribution from us in exchange for the Submissions or Content.

If you do submit Content, and unless we agree otherwise in writing in advance of the Submission, you grant to Ted Baker an unrestricted, nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable and assignable right to reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any medium now known or hereafter invented or discovered. You further agree that Ted Baker is free to use any ideas, concepts, know-how that you or individuals acting on your behalf provide to us. You grant Ted Baker the right to use any name you submit in connection with such material.

You represent and warrant that you own or otherwise control all the rights to the Content you post; that the Content is accurate; that use of the Content you supply does not violate any provision of these terms and will not cause injury to any person or entity; and that you will indemnify, defend and hold us harmless for all claims resulting from Content you submit, including our reasonable attorney fees and costs.

You further agree that you will not do any of the following:

• violate any applicable law or regulation in connection with your use of the Service;
• breach, through the Service, any agreements that you enter into with any third parties;
• stalk, harass, injure, or harm another individual through the Service;
• modify, adapt, translate, copy, reverse engineer, decompile or disassemble any portion of the Site or Service;
• interfere with or disrupt the operation of the Service, including restricting or inhibiting any other person from using the Service by means of hacking or defacing;
• transmit to or make available in connection with the Service any denial of service attack, virus, worm, Trojan horse or other harmful code or activity;
• attempt to probe, scan or test the vulnerability of a system or network of the Service or to breach security or authentication measures without proper authorization;
• take any action that imposes, or may impose, in our sole discretion, an unreasonable or disproportionately large load on our infrastructure;
• harvest or collect the email address, contact information, or any other personal information of other users of the Service;
• use any means to crawl, scrape or collect content from the Service via automated or large group means;
• make available false, incomplete or misleading information to the Service, or otherwise provide such information to us;
• impersonate any other person or business;
• attempt to access or access any portion of the Service that is not public; or
• attempt to override or override any security measures in place on the Service.

We reserve the right, in our sole discretion, to protect our users from violators and violations of these rules of conduct, including but not limited to restricting your use of the Services, immediately terminating your use of the Service, or terminating your use of the Service by blocking certain IP addresses. Notwithstanding the foregoing, our unlimited right to terminate your access to the Service shall not be limited to violations of these terms or rules of conduct.

Share details about your shipping policies, item returns, or customer service.

If you believe in good faith that any material posted on our Services infringes the copyright in your work, please contact our copyright agent, designated under the Digital Millennium Copyright Act (“DMCA”) (17 U.S.C. §512(c)(3)), with correspondence containing the following:

• A physical or electronic signature of the owner, or a person authorized to act on behalf of the owner, of the copyright that is allegedly infringed;
• Identification of the copyrighted work claimed to have been infringed;
• Identification, with information reasonably sufficient to allow its location of the material that is claimed to be infringing;
• Information reasonably sufficient to permit us to contact you;
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and,
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

You acknowledge that if you fail to comply with all of the requirements of this policy, your DMCA notice may not be valid. For any questions regarding this procedure, or to submit a complaint, please contact our designated DMCA Copyright Agent:

Copyright Agent
Address: 595 5th Avenue, 5th Floor, New York, NY 10017
Email:privacy@tedbaker.com

No Ordinary Designer Label Limited of The Ugly Brown Building, 6A St Pancras Way, London NW1 0TB (“Ted”) is a registered data controller under relevant UK data protection laws. Details of our notification to the data protection regulator may be found in the Information Commissioner's Office Public Register of Data Controllers at https://ico.org.uk/ESDWebPages/Search under registration number Z7058355.

Ted Baker Limited, a New York corporation and Ted Baker Canada Inc, a company incorporated in Nova Scotia, Canada (“Ted Canada”), are our subsidiaries which collect data on our behalf for customers in the US and Canada.

The Information Officer of Ted Baker South Africa (PTY) LTD (2017/084602/07) is registered with the Information Regulator in South Africa. Your personal information will be referred to herein as personal data.

If you are accessing the Site outside of the UK and the European Economic Area, please refer to the specific Addendum that supplements this Policy for your region.

We will ask you to provide certain personal data when you buy a product, sign up for a newsletter or competition, create an account, or use our website at www.tedbaker.com (the “Site”).

We use your personal data to:

• Fulfill orders and provide service information - we gather and collect from you information about your product selection, your name, delivery address, your payment information and any further information needed to fulfil your order (such as any special delivery instructions). The information on your order marked * is mandatory because without it we will be unable to fulfill your order.
• Process Returns and address complaints and queries - where you return a product or make a query or complaint, we will keep the information you give us to ensure that we comply with our contractual and regulatory requirements, to ensure appropriate further communication with you, and to improve our products and services.
• Remember you and view activity on our Site - if you have allowed access to cookies (please see our Cookies Policy in the last tab for more information) our Site will automatically remember you the next time you visit, to pre-populate fields to make ordering easier and to improve your experience by directing you to information on our Site that we think will be of interest to you. We also gather details of your visits to our Site, including details of pages viewed, accessed or visited, your use of any interactive features on the Site, and the length of your visit. We might also contact you to remind you about items in your shopping basket which you have not checked out.
• Communicate product offers, events and competitions - we will use contact details you have given us, along with any information you have given us about your gender or age, and information about your previous orders to send you information about our products, offers and events that we think will be of interest to you. See here for details on how to unsubscribe from marketing.
• Update our records - we will periodically check that the personal data we store for the purpose of communicating with you is accurate. If you would like to update the personal data that we hold about you, please update your account information and preferences on our Site.
• Legal purposes - we sometimes need to use personal data that we have gathered from you or third parties (such as law enforcement or credit reference agencies), or that you have provided to us, to comply with our legal obligations or for other legal reasons - for example to trace fraudulent transactions. We may also use your personal data where it is reasonable for us to do so and where there is no disadvantage to you.
• Report browsing information - we will collect information, if available, about your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
• System optimization and testing – we use data to curate, implement and test new systems or processes to provide a better user-experience and expand our digital offering.
• Sales monitoring – we use your personal data to monitor our sales which enables us to continue to provide you with the products that you like.

We use your personal data:

• directly from you, for example when you place an order, give it to us in-store or sign up for our newsletter;
• by observing how you use our Site, for example from your transactions; or
• from other organizations such as credit reference and fraud prevention agencies. We use CCTV on our premises to ensure the safety and security of our staff and customers.

To fulfill your orders and make the Site available, we may share your personal data with other members of our group of companies. Please see our latest annual report here for a list of companies in our group. We will never sell your personal data.

We may also share your personal data with the following categories of third parties

• Our service providers where necessary to make products and services available to you and to promote our products and services to you, such as our suppliers of IT and marketing services and courier companies for the delivery of the products which you have ordered from us, as well as prize providers when delivering a gift or prize to you.
• Other third-party payment providers, when you choose to use their payment services.
• Credit reference, fraud prevention, and law enforcement agencies where it is necessary for us to do so to enforce a legal obligation or otherwise where it is fair and reasonable for us to do so for example for fraud protection and credit risk reduction.
• If Ted reorganizes into, merges with, is acquired by, or sells substantially all of its assets to, a new owner, your personal data will be transferred to the new owner, to be used for the purposes set out in this Privacy Policy.
• Where necessary to protect the rights, property, or safety of our group of companies, our customers, or others we may share personal data with law enforcement agencies.

We take contractual steps to protect the confidentiality and security of your personal data when it is disclosed to external service providers and third parties with whom we do business and seek to ensure your personal data is dealt with in accordance with our instructions, all applicable privacy laws, and only for the purpose for which it is disclosed.

We may share your personal data (provided to us as set out in this Privacy Policy) with credit reference agencies and fraud prevention agencies.

You have a legal right to obtain details of those credit reference and fraud prevention agencies from whom we obtain and to whom we pass information about you. You also have a right to further details explaining how the information held by fraud prevention agencies may be used.

If you are a resident of the United States, some of the personal information that we collect about you comes from third parties, and if those third parties are credit reporting agencies, then the Fair Credit Reporting Act of 1970, as amended by the Fair and Accurate Credit Transactions Act of 2003 (together, “FCRA”) may apply. If and to the extent that FCRA applies to our collection, use, disclosure, sharing, and storage of your personal information as described in this Privacy Policy, we certify that: we will process your information only in accordance with our permissible purposes (as part of a business transaction that you have initiated and our legitimate business needs as described in this Privacy Policy); we will notify you if and when any negative adverse actions are taken against you; and we will destroy your information in a way that prevents unauthorized access or use.

If FCRA applies to your information, you have the right to request that information from us; to correct or delete inaccurate information; and to know which credit reporting agency provided us with your information.

BY USING OUR SITE OR SERVICES, YOU SPECIFICALLY CONSENT TO OUR COLLECTION, USE, SHARING, DISCLOSURE, SHARING, AND STORAGE OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

For further information about the use of your personal data by credit reference and fraud prevention agencies, or pursuant to FCRA, please contact ask.ted@tedbaker.com

Notification of collection: as detailed in “How do we collect your personal data”, you are advised of the different ways in which we collect your personal data.

Access to your personal data: you may request access to a copy of your personal data.

Rectification: you may ask us to rectify inaccurate information held about you. If you would like to update the data we hold about you, please contact us on using the details below and provide the updated information or log on to your profile at www.tedbaker.com and update your information.

Withdraw consent: you may withdraw your consent at any time. Please contact us using the details located below if you would like to withdraw your consent and we will delete your data in line with your right to erasure below.

Erasure: you may ask us to delete your personal data. If you would like us to delete the personal data we hold about you, please contact us using the details below, specifying why you would like us to delete your personal data.

Portability: you may ask us to provide you with the personal data that we hold about you in a structured, commonly used, machine readable format, or ask for us to send such personal data to another data controller.

Object to processing: you may object to our processing of your personal data pursuant to this Privacy Policy. Please contact us using the details below, providing details of your objection.

Make a complaint: you may make a complaint about our data processing activities to a supervisory authority, which for the UK is the Information Commissioner's Office, by visiting their website at www.ico.org.uk

To make enquires and/or to exercise any of your rights in this privacy policy please contact privacy@tedbaker.com.

We only store your personal data for as long as is necessary for the purposes listed in the 'What Information do we collect and how do we use it?' section above. We may have to keep some of your information (such as payments information) for longer where this is reasonably necessary or required by law or regulation, for instance, to prevent fraud or resolve disputes.

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Site and to deliver a better and more personalized service. You can refuse to accept cookies by changing the settings on your browser. This may, however, mean you are unable to access certain parts of our Site. Please see our Cookies Policy in our last tab.

Our Site uses Google Analytics, provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). Google Analytics uses cookies and similar technologies to collect and analyze information about use of the Site and report on activities and trends. This service may collect information regarding the use of other websites, apps and online resources. For more information on how Google uses data when you use our Site, please follow this link: https://policies.google.com/technologies/partner-sites. You may be able to opt-out of some or all of Google Analytics features by downloading the Google Analytics opt-out browser add-on, available at, https://tools.google.com/dlpage/gaoptout. For more information about interest-based ads, or to opt-out of having your web browsing information used for behavioral advertising purposes, please visit http://optout.aboutads.info.

Our Site also uses Adobe Analytics, provided by Adobe Software Systems Ireland Limited, 6 Riverwalk, Naas Road, 24, Dublin, Ireland (“Adobe”). We use Adobe Analytics to help us measure performance of the Site to provide you with a more personalized experience, improve our products and Site, and in some cases, to tailor ads to your likely interests. As with other providers of analytics services, Adobe Analytics uses cookies to provide us with this information and functionality. For more information on how Adobe uses data when you visit or use our Site, please visit the Adobe Privacy Center, available here https://www.adobe.com/privacy.html. You may opt-out of the Adobe Analytics features that we use by proceeding to Adobe’s opt-out page, https://www.adobe.com/privacy/opt-out.html, and proceeding to “For End Users of business using Adobe Experience Cloud”. Adobe may also count anonymized page views without the use of cookies. In that case, no information about you personally will be registered on our systems.

Ted is committed to protecting the security of your data. We will treat all of your information in strict confidence and we will endeavor to take all reasonable steps to keep your personal data secure once it has been transferred to our systems. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal data and data stored on our Site and associated databases.

Ted recommends that you take measures to better protect the information you provide online. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. For security purposes, your password should not be written down and should be regularly reset. A strong password should not include easily obtainable personal data, should be at least 8 characters in length, and should be a combination of letters and numbers.

All online purchases made through our Site take place safely, using the latest internet security technology to protect our customers. When we transmit sensitive information such as your credit card number and address details over the Internet, we protect it through the use of 128-bit encryption certificates and the Secure Sockets Layer (“SSL”) protocol - the industry-standard method for protecting web communications.

The data that we collect from you may be transferred to, and stored at, a destination outside of the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We shall ensure that any such transfers are lawful and that your personal data is kept secure in accordance with the General Data Protection Regulation (“GDPR”). For more information on how we do this, please contact privacy@tedbaker.com.

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

We may modify this Privacy Policy from time to time, so please review it regularly. Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

This Privacy Policy was last updated 5 August, 2021.

We want to personalize your experience with Ted so that you get the most relevant information about our products and services, at the right time. The most effective way of doing this is for Ted to create a profile of you for marketing purposes, so that we can only recommend you the products we think you are going to like.

We will build your profile based on information you give us and we may supplement this information with marketing insight from third party companies and information in the public domain. We also use services such as Facebook’s Custom Audience, Facebook CAPI and Google’s Customer Match.

You don’t have to give Ted any of the following information but without it we cannot tailor our marketing to suit you and we may not be able to fulfil your order if you buy online.

Children and Young People’s Information

Ted does not knowingly collect any information from any minors, and we comply with all applicable privacy laws including the GDPR, the CCPA, Children's Online Privacy Protection Act (“COPPA”), and associated Federal Trade Commission (“FTC”) rules for collecting personal information from minors. Please see the FTC's website (www.ftc.gov) for more information. If you have concerns about our Site, wish to find out if your child has accessed our services, or wish to remove your child's personal information from our servers, please contact Ted at privacy@tedbaker.com. Our Site will not knowingly accept personal information from anyone under 13 years old in violation of applicable laws, without consent of a parent or guardian. In the event that we discover that a child under the age of 13 has provided personal information to us, we will make efforts to delete the child’s information in accordance with the COPPA. If you believe that your child under 13 has gained access to our Site without your permission, please contact us at privacy@tedbaker.com.

When you sign up to receive our emails…

Ted will remember your name, age, gender, postal address, phone numbers and e-mail address. If you tell us exactly what you’re interested in when you sign up, Ted can make sure we only send you information about the products we know you want to hear about. To make sure Ted only sends you the things you’ll love, his emails will collect information like whether you’ve opened or clicked the email, your device type and general area in which you open it.

When you go on our Site…

Ted may analyze how you use our Site by recording your mouse clicks, mouse movements, page scrolling and any text keyed into website forms (not including bank details or any sensitive personal data). Ted uses this information to improve our Site usability and may use your activity on our Site to personalize marketing to you when you visit other websites.

When you make a purchase from us online…

Ted will remember your date of birth, gender and purchase history so we can make sure you’re the first to find out about products people like you are buying, and products that will complement the ones you have already bought from us.

If you don’t complete your purchase, Ted will keep track of what you put in your shopping bag for when you return to our Site, and may remind you of what is in your shopping bag via email or banners on other websites.

When you make a purchase from a Ted store…

If you make a purchase in-store, where applicable for your location, and choose to give Ted your information, Ted will collect your name, phone number, email address, product preferences and date of birth.

Depending on your preferences, Ted will contact you via either email, phone and/or text message to tell you about Ted products that we think will interest you.

When you link with us on social media…

Ted may use the information you have publicly shared on social media to make sure you only get product recommendations from us that are suited to you. If you give us information about your friends (which you should only do with their permission), Ted may recommend suitable products to them.

If you submit user generated content through our social media channels, we may use your username or email address to communicate with you, in addition to using your photo. The use of your photo would include, but not be limited to, Ted's social media channels, website and in-store digital displays. We may also use your IP address and geolocation to filter content by region, country or other local area. Such data is only used with your consent.

You can unsubscribe from Ted’s marketing communications at any time by clicking on the link found at the bottom of every marketing email, by updating your account preferences on our Site, or by emailing ask.ted@tedbaker.com.. Please note that it may take up to 7 days for any changes to take effect.

The following section (“Canada Addendum”) applies solely to individuals who are located in Canada (“you”). If you are accessing our Site from Canada, you have rights under Canadian federal and provincial privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA), the Alberta Personal Information Protection Act, the British Columbia Personal Information Protection Act, and an Act respecting the protection of personal information in the private sector (Quebec).

This Canada Addendum supplements the information contained in the Policy for data collected, used, and disclosed about individuals located in Canada. The other provisions of the Policy continue to apply except as modified in this Canada Addendum.

Please review this Canada Addendum and the entire Policy and make sure you understand and agree with its terms. In case of conflict between this Canada Addendum and the Policy, this Canada Addendum governs.

Ted will only collect, use, and disclose your personal information if we have your consent, or as otherwise permitted or required by law. By using the Site you are providing your consent for your information to be collected, used, and disclosed in accordance with this Policy.

International Data Transfer and Use of Third Parties

Your personal information is being collected by Ted Canada on behalf of Ted (“we,” “us,” or “our”) and will be transferred for further processing, access and storage to the United Kingdom as well as in the United States. When processed in the UK, your data will be subject to the laws of the UK and afforded protection under UK data protection law. The UK’s data protection standards offer “adequate” protection under European Union data protection law, just as PIPEDA does. When processed in the United States, your data will be subject to US federal and state law, as well as potential access by local law enforcement.

As further detailed in the Policy, Ted uses third parties for some of its data processing activities. Whenever we use third parties to process personal data on our behalf, we use contractual and other means to ensure your data is protected appropriately.

Your Choices

Where you have consented to receive marketing or promotional communications from us, you can always unsubscribe by using the link in every email you receive from us or by emailing ask.ted@tedbaker.com. You also have choices with respect to cookies and other marketing or analytics data. Please refer to the “Cookies” section of the Policy.

You may also remove your consent for any use, collection, or disclosure of personal information by contacting privacy@tedbaker.com but please know that this may prevent us from delivering certain services or products to you.

Your Rights: Access, Correction, and Challenging Compliance

Under Canadian law, you have the right to request access to your information and that information we hold about you is correct. You also have the right to challenge compliance with this policy. Should you have any questions or concerns, would like to access or update your information, or if you would like any additional information about our privacy practices, please contact our data protection officer at privacy@tedbaker.com.

While we will strive to address any concerns you have, you may also contact or file a complaint with the Office of the Privacy Commissioner of Canada by calling Toll-free: 1-800-282-1376.

If you have any queries relating to this privacy policy or our use of your personal data, please contact privacy@tedbaker.com

Cookies

Like many companies, our Site may use “cookies.” Cookies are small text files that are automatically placed on your computer’s hard drive when you visit certain websites. We use cookies to:

• Estimate our audience size and usage pattern;
• Store information about your preferences, and so allow us to customise our Site according to your individual interests;
• Speed up your searches;
• Recognise you when you return to our site.

Web Beacons

Certain pages on our Site may contain “web beacons” (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party.

IP Addresses

An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit our Site, we may view the IP address of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what geographic regions our website visitors come. We also may use this information to enhance our Site.

Third-party Analytics

We may use third-party web analytics services on our Site, such as Adobe Analytics and Google Analytics. The third party providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse how visitors use our Site. The data collected through these means (including IP address) are disclosed to these third party providers, who process the information to evaluate use of the Site. To learn more about Adobe Analytics features that we use by proceeding to Adobe’s opt-out page, https://www.adobe.com/privacy/opt-out.html and proceeding to “For End Users of business using Adobe Experience Cloud”. To learn more about Google Analytics and how to opt out, please visit www.google.com/analytics/learn/privacy.html.

Your choices

Contact us

Cookies used on our site

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site.

For more information on deleting or controlling cookies we recommend www.aboutcookies.org

If you have any questions about our use of cookies or this policy, please email us at privacy@tedbaker.com or contact Contact Us, or send a letter to the following address:

UK and Europe:

6a St Pancras Way

London NW1 0TB

United Kingdom

North America:

595 5th Avenue

5th Floor

New York

NY 10017

For information about the cookies used on our site, click here