THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION AND WAIVER OF JURY TRIAL. PLEASE READ IT CAREFULLY BEFORE AGREEING.
This Agreement sets forth the legally binding terms and conditions governing your use of the Site and Services. By using the Service or otherwise entering into this Agreement, you are creating a binding contract with us. If you do not agree to these terms and conditions, you may not use the Service.
We may revise or update this Agreement by posting an amended version through the Service and making you aware of the revisions, which may be through posting to the Service or otherwise. Your use of the Service following an update to this Agreement (or other acceptance method) is considered acceptance of the updated Agreement.
This Agreement contains a mandatory arbitration provision and waiver of jury trial.
Information about us
The Site is operated by Ted Baker Limited, a New York corporation with its office located at 595 5th Avenue, 5th Floor, New York, NY 10017, which provides the Services in the United States and Canada (for the avoidance of doubt, with respect to persons and entities located in Canada only, certain Services such as payment and returns will be provided by Ted Baker Canada Inc) ("we,” “us” or “Ted Baker”). Please note that www.tedbakerplc.com is a site operated by our parent company, No Ordinary Designer Label Limited registered in England and Wales under company number 02509755 with registered office at 6A St Pancras Way, London NW1 0TB. If you have any concerns about material which appears on our Site, please contact [email protected]
As long as you are in compliance with the conditions of this Agreement and all incorporated documents, we hereby grant you a limited, revocable, non-assignable, non-transferrable, non-sublicensable, non-exclusive license to access the Site and receive and use the Service. Rights not explicitly listed are not granted to you.
Accounts and Eligibility for Access
You may register and create an account (“Account”) to place orders and use parts of our Service.
You must be at least eighteen (18) years old to have an Account. By creating an Account, you represent that you meet(s) this minimum age requirement.
Each Account must be paired with one or more payment methods (“Payment Method”), which may include without limitation your credit card number, your credit card verification or other security code, the expiration date of your credit card, or bank account, other payment account, and your address. All information about your Payment Method(s) must be accurate and complete before you place orders under your Account. Verification of information may be required prior to the completion or acknowledgment of setting up any Payment Method.
You are solely responsible for securing access to your login credentials and password, and for any use of the Account, even if not authorized by you.
We use one or more third parties to process payments for orders and issue refunds for returns (“Payment Processor”). The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to this Agreement. We are not responsible for error by the Payment Processor. You agree to provide us accurate and complete information about you and your chosen Payment Method. You authorize us to share such information as well as transaction information with the Payment Processor.
Some parts of the Service may not be available to the general public, and we may impose additional eligibility or account rules from time to time on those portions of the Service. We reserve the right to amend or eliminate these eligibility requirements at any time.
Data Collection and Use
Accuracy, completeness and timeliness of information on the Site:
While we make reasonable efforts to ensure that the Site and all Services remain available at all times, we do not represent or warrant that access to the Site will be error-free or uninterrupted, or without defect, and we do not guarantee that you will be able to access the Site or use the Service, or any features, at all times.
The Service, and any Content (defined below) posted therein, are for information purposes only.
We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service, or any part thereof, with or without notice.
The Service may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to deny all or some portion of the Service to any user, in our sole discretion, at any time.
Features and functionality provided by third parties; third party terms:
You acknowledge that we are not responsible or otherwise liable for third party content or the acts or omissions of Third Party Providers and that any claims or other causes of action available to you in connection with either of the foregoing will be brought against the applicable third party provider(s) and not us.
Accessing our site
Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the Service we provide on our Site without notice (see below). We will not be liable if for any reason our Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Site, or our entire Site, to users who have registered Accounts with us.
Ted Baker, Ted Baker Endurance, Ted Baker London, Ted Baker Residence, Baker by Ted Baker and With Ted are US registered trademarks of our parent company, No Ordinary Designer Label Limited.
Nothing on the Site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the Site without the owner’s prior written permission, except as otherwise described in this contract. We reserve all rights not expressly granted in and to the Site and its content.
Copyrights and other Intellectual property rights:
We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.
You may access, copy, download and print the material contained on the Site for your personal and non-commercial use, provided you do not modify or delete any copyright, trademark or other proprietary notice that appears on the material you access, copy, download or print. Any other use of content on the Site, including but not limited to the modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale of, or the creation of derivative works from, any material, information, software, products or services obtained from the Site, or use of the Site for purposes competitive to Ted Baker, is expressly prohibited. You agree to abide by all additional restrictions displayed on the Site as it may be updated from time to time. We neither warrant nor represent that your use of materials on the Site will not infringe rights of third parties not affiliated with Ted Baker.
Third Party Links
The Service may contain links. Such links are provided for informational purposes only, and we do not endorse any website or services through the provision of such a link.
The Service may contain articles, text, imagery, video, audio, data, information and other similar materials originating from third parties. We do not endorse any third-party content that may appear on the Service or that may be derived from content that may appear on the Service, even if such content was summarized, collected, reformatted or otherwise edited by us.
Disclaimers and Limitation on Liability
EXCEPT WHERE NOT PERMITTED BY LAW, YOU AGREE AND ACKNOWLEDGE THAT THE SITE AND SERVICE ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED OR STATUTORY, AND WE, AND OUR PARENTS, SUBSIDIARIES, OFFICERS, DIRECTORS, SHAREHOLDERS, MEMBERS, MANAGERS, EMPLOYEES AND SUPPLIERS, SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, ACCURACY, SUITABILITY, APPLICABILITY, MERCHANTABILITY, PERFORMANCE, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR ANY OTHER WARRANTIES OF ANY KIND IN AND TO THE SERVICE. NO ADVICE OR INFORMATION (ORAL OR WRITTEN) OBTAINED BY YOU FROM US SHALL CREATE ANY WARRANTY.
USE OF THE SITE AND SERVICE IS AT YOUR SOLE RISK. WE DO NOT WARRANT THAT YOU WILL BE ABLE TO ACCESS OR USE THE SITE OR SERVICE AT THE TIMES OR LOCATIONS OF YOUR CHOOSING; THAT THE SITE OR SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT DATA TRANSMISSION OR STORAGE IS SECURE OR THAT THE SITE OR SERVICE IS FREE OF INACCURACIES, MISREPRESENTATIONS, VIRUSES OR OTHER HARMFUL INFORMATION OR COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT AS PROHIBITED BY LAW, IN NO EVENT SHALL WE OR OUR PARENT COMPANIES, AFFILIATES, SUBSIDIARIES, LICENSORS AND BUSINESS PARTNERS (COLLECTIVELY, THE “RELATED PARTIES”) BE LIABLE TO YOU BASED ON OR RELATED TO THE SITE OR SERVICE, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND SHALL NOT BE RESPONSIBLE FOR ANY LOSSES OR DAMAGES, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH ACCESS TO OR USE OF THE SITE OR SERVICE.
Notwithstanding the foregoing, in the event that a court shall find that the above disclaimers are not enforceable, then, to the maximum extent permissible by law, you agree that neither we nor any of our Related Parties or their respective employees, members, shareholders, officers or directors shall be liable for (1) any damages in excess of $500.00, or (2) any indirect, incidental, punitive, special, or consequential damages or loss of use, lost revenue, lost profits or data experienced by you or any third party from your use of the Site or Service or any goods sold or provided by us. This limitation shall apply regardless of the basis of your claim, whether other provisions of this Agreement have been breached, or whether or not the limited remedies provided herein fail of their essential purpose.
This limitation shall not apply to any damage that we cause you intentionally and knowingly in violation of this Agreement or which cannot lawfully be disclaimed under applicable law through this Agreement.
SOME STATES OR PROVINCES MAY NOT PERMIT CERTAIN DISCLAIMERS AND LIMITATIONS, AND ANY SUCH DISCLAIMERS OR LIMITATIONS ARE VOID WHERE PROHIBITED.
Ted Baker Social Media Image Rights when you respond #YesTed
This section relates to Ted Baker’s use of your Post when you respond #YesTed via a Social Media platform (which includes but is not limited to, Instagram, Facebook, Twitter and TikTok). When you respond with #YesTed you agree to the following:
You agree to defend, indemnify and hold us and our suppliers, Related Parties, licensors, and licensees, and each of their officers, directors, shareholders, members, employees and agents harmless from all allegations, judgments, awards, losses, liabilities, costs and expenses, including but not limited to reasonable attorney’s fees, expert witness fees, and costs of litigation arising out of or based on (a) Submissions or Content that you submit, post to, or transmit through the Service, (b) your use of the Site or Service, (c) your violation of this Agreement, (d) any conduct, activity or action which is unlawful or illegal under any state, province, federal, local or common law, or violates the rights of any individual or entity, engaged in, caused by, or facilitated in any way through the use of the Site or Service, and (e) destruction of real or tangible property or personal injury, including but not limited to death, arising from or relating to your actions or inactions.
Governing Law and Jurisdiction; Arbitration
PERSONS AND ENTITIES IN THE UNITED STATES: You agree that any claim or dispute arising out of or relating in any way to the Site or Service will be resolved solely and exclusively by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this Agreement. The laws of the State of New York shall govern this Agreement and shall be used in any arbitration proceeding.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow the terms of this Agreement as a court would.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to the following address: 595 5th Avenue, 5th Floor, New York, NY 10017. Arbitration under this Agreement will be conducted by the American Arbitration Association (AAA) under its rules then in effect, shall be conducted in English, and shall be located in New York, New York. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. All aspects of the arbitration proceeding, and any ruling, decision or award by the arbitrator, will be strictly confidential for the benefit of all parties.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, both you and Ted Baker hereby waive any right to a jury trial.
Notwithstanding the foregoing, you agree that we may bring suit in court to enjoin infringement or other misuse of intellectual property or other proprietary rights.
To the extent arbitration does not apply, you agree that any dispute arising out of or relating to the Site or Service, or to Ted Baker or its Related Parties, may only be brought by you in a state or federal court located in New York, New York. YOU HEREBY WAIVE ANY OBJECTION TO THIS VENUE AS INCONVENIENT OR INAPPROPRIATE AND AGREE TO EXCLUSIVE JURISDICTION AND VENUE IN NEW YORK, NEW YORK.
PERSONS AND ENTITIES IN CANADA:
The Canadian courts will have jurisdiction over any claim arising from or related to the Site or Service although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. The laws of the Province of Quebec and of the laws of Canada shall govern this Agreement.
Policies for Children
The Service is not directed to individuals under the age of 13. In the event that we discover that a child under the age of 13 has provided personally identifiable information to us, we will make efforts to delete the child’s information if required by the Children's Online Privacy Protection Act. Please see the Federal Trade Commission's website for (www.ftc.gov) for more information.
Notwithstanding the foregoing, pursuant to 47 U.S.C. Section 230 (d), as amended, we hereby notify you that parental control protections are commercially available to assist you in limiting access to material that is harmful to minors. More information on the availability of such software can be found through publicly available sources. You may wish to contact your internet service provider for more information.
Severability. If any provision of this Agreement is found for any reason to be unlawful, void or unenforceable, then that provision will be given its maximum enforceable effect, or shall be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision.
Revisions. This Agreement is subject to change on a prospective basis at any time. In the event that we change this Agreement, you may be required to re-affirm the Agreement through use of the Service or otherwise. Your use of the Service after the effective date of any changes will constitute your acceptance of such changes.
No Partnership. You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of this Agreement or your use of the Service.
Assignment. We may assign our rights under this Agreement, in whole or in part, to any person or entity at any time with or without your consent. You may not assign the Agreement or your Account without our prior written consent, and any unauthorized assignment by you shall be null and void.
No Waiver. Our failure to enforce any provision of this Agreement shall in no way be construed to be a present or future waiver of such provision, nor in any way affect the right of any party to enforce each and every such provision thereafter. The express waiver by us of any provision, condition or requirement of this Agreement shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement.
Notices. All notices given by you or required under this Agreement shall be in writing and addressed to: 595 5th Avenue, 5th Floor, New York, NY 10017 , or sent via email to Customer Services via [email protected]
Equitable Remedies. You hereby agree that we would be irreparably damaged if the terms of this Agreement were not specifically enforced, and therefore you agree that we shall be entitled, without bond, other security, or proof of damages, to appropriate equitable remedies with respect to breaches of this Agreement, in addition to such other remedies as we may otherwise have available to us under applicable laws.
Force Majeure. In no event shall we or our Related Parties be liable to you for any damage, delay, or failure to perform resulting directly or indirectly from an event which is not in our reasonable control.
Entire Agreement: This Agreement and any policies or operating rules posted on the Site constitute the entire agreement and understanding between you and Ted Baker with respect to the subject matter thereof and supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties with respect to such subject matter.
If you have any concerns about material which appears on our Site, please contact [email protected]
This acceptable use and prohibited conduct policy sets out additional terms between you and us under which you may access our website www.tedbaker.com (“Site”). This acceptable use policy applies to all users of, and visitors to, our Site. Your use of our Site means that you accept, and agree to abide by, all the policies in this acceptable use and prohibited conduct policy, which supplement our terms of website use.
We may from time to time provide interactive services on our Site, including, without limitation chat rooms or other live chat services (“Interactive Services”).
We are under no obligation to oversee; monitor or moderate any Interactive Service we provide on our Site. We expressly exclude our liability for any loss or damage arising from the use of any Interactive Service by a user in contravention of our content standards, whether the Site is moderated or not.
Suspension and termination
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of the Site. When a breach of this policy has occurred, we may take such action as we deem appropriate in our sole discretion.
We are not liable for actions we may take in response to breaches of this acceptable use policy.
The responses described in this policy are not limited. We may take any other action we reasonably deem appropriate.
Materials you submit
You agree not to distribute, upload, make available or otherwise publish through the Service any suggestions, information, ideas, comments, causes, promotions, documents, questions, notes, plans, drawings, proposals, or materials similar thereto (“Submissions”) or graphics, text, information, links, profiles, audio, photos, software, music, sounds, video, comments, messages or tags, or similar materials (collectively “Content”) that we determine:
You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any Content.
You agree that you are not entitled to compensation or attribution from us in exchange for the Submissions or Content.
If you do submit Content, and unless we agree otherwise in writing in advance of the Submission, you grant to Ted Baker an unrestricted, nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable and assignable right to reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any medium now known or hereafter invented or discovered. You further agree that Ted Baker is free to use any ideas, concepts, know-how that you or individuals acting on your behalf provide to us. You grant Ted Baker the right to use any name you submit in connection with such material.
You represent and warrant that you own or otherwise control all the rights to the Content you post; that the Content is accurate; that use of the Content you supply does not violate any provision of these terms and will not cause injury to any person or entity; and that you will indemnify, defend and hold us harmless for all claims resulting from Content you submit, including our reasonable attorney fees and costs.
You further agree that you will not do any of the following:
We reserve the right, in our sole discretion, to protect our users from violators and violations of these rules of conduct, including but not limited to restricting your use of the Services, immediately terminating your use of the Service, or terminating your use of the Service by blocking certain IP addresses. Notwithstanding the foregoing, our unlimited right to terminate your access to the Service shall not be limited to violations of these terms or rules of conduct.
If you believe in good faith that any material posted on our Services infringes the copyright in your work, please contact our copyright agent, designated under the Digital Millennium Copyright Act (“DMCA”) (17 U.S.C. §512(c)(3)), with correspondence containing the following:
You acknowledge that if you fail to comply with all of the requirements of this policy, your DMCA notice may not be valid. For any questions regarding this procedure, or to submit a complaint, please contact our designated DMCA Copyright Agent:
Address: 595 5th Avenue, 5th Floor, New York, NY 10017
Email: [email protected]
Complaint Policy (Including Trademark and Privacy)
If you believe in good faith that any material posted on the Service infringes any of your rights other than in copyright, or is otherwise unlawful, you must send a notice to [email protected] containing the following information:
If we receive a message that complies with all of these requirements, we will evaluate the submission, and if appropriate, in our sole discretion, we will take action. We may disclose your submission to the poster of the claimed violative material, or any other party.
All notices given by you or required under this Agreement shall be in writing and addressed to:
Address: 595 5th Avenue, 5th Floor, New York, NY 10017
Email: [email protected]
Ted Baker respects your privacy. This policy sets out important information about how we collect, use, disclose and otherwise process your personal data in accordance with all applicable data protection and privacy legislation in force from time to time. It applies to all our websites and social media platforms, so please read it carefully. The term “personal data” shall mean to include any information about an identifiable individual, and shall include the definitions of “personal data” and “personal information” used in applicable domestic and foreign data protection or privacy laws.
No Ordinary Designer Label Limited of The Ugly Brown Building, 6A St Pancras Way, London NW1 0TB (“Ted”) is a registered data controller under relevant UK data protection laws. Details of our notification to the data protection regulator may be found in the Information Commissioner's Office Public Register of Data Controllers at https://ico.org.uk/ESDWebPages/Search under registration number Z7058355.
Ted Baker Limited, a New York corporation and Ted Baker Canada Inc, a company incorporated in Nova Scotia, Canada (“Ted Canada”), are our subsidiaries which collect data on our behalf for customers in the US and Canada.
The Information Officer of Ted Baker South Africa (PTY) LTD (2017/084602/07) is registered with the Information Regulator in South Africa. Your personal information will be referred to herein as personal data.
If you are accessing the Site outside of the UK and the European Economic Area, please refer to the specific Addendum that supplements this Policy for your region.
What information do we collect and how do we use it?
We will ask you to provide certain personal data when you buy a product, sign up for a newsletter or competition, create an account, or use our website at www.tedbaker.com (the “Site”).
We use your personal data to:
We collect your personal data:
We use your personal data:
Who do we share personal data with?
To fulfil your orders and make the Site available, we may share your personal data with other members of our group of companies. Please see our latest annual report here for a list of companies in our group. We will never sell your personal data.
We may also share your personal data with the following categories of third parties
We take contractual steps to protect the confidentiality and security of your personal data when it is disclosed to external service providers and third parties with whom we do business and seek to ensure your personal data is dealt with in accordance with our instructions, all applicable privacy laws, and only for the purpose for which it is disclosed.
What do credit reference and fraud prevention agencies do with my information?
You have a legal right to obtain details of those credit reference and fraud prevention agencies from whom we obtain and to whom we pass information about you. You also have a right to further details explaining how the information held by fraud prevention agencies may be used.
If FCRA applies to your information, you have the right to request that information from us; to correct or delete inaccurate information; and to know which credit reporting agency provided us with your information.
For further information about the use of your personal data by credit reference and fraud prevention agencies, or pursuant to FCRA, please contact [email protected]
What are your rights?
Notification of collection: as detailed in “How do we collect your personal data”, you are advised of the different ways in which we collect your personal data.
Access to your personal data: you may request access to a copy of your personal data.
Rectification: you may ask us to rectify inaccurate information held about you. If you would like to update the data we hold about you, please contact us on using the details below and provide the updated information or log on to your profile at www.tedbaker.com and update your information.
Withdraw consent: you may withdraw your consent at any time. Please contact us using the details located below if you would like to withdraw your consent and we will delete your data in line with your right to erasure below.
Erasure: you may ask us to delete your personal data. If you would like us to delete the personal data we hold about you, please contact us using the details below, specifying why you would like us to delete your personal data.
Portability: you may ask us to provide you with the personal data that we hold about you in a structured, commonly used, machine readable format, or ask for us to send such personal data to another data controller.
Make a complaint: you may make a complaint about our data processing activities to a supervisory authority, which for the UK is the Information Commissioner's Office, by visiting their website at www.ico.org.uk
How long do we store your personal data for?
We only store your personal data for as long as is necessary for the purposes listed in the 'What Information do we collect and how do we use it?' section above. We may have to keep some of your information (such as payments information) for longer where this is reasonably necessary or required by law or regulation, for instance, to prevent fraud or resolve disputes.
Cookies and analytics
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Site and to deliver a better and more personalized service. You can refuse to accept cookies by changing the settings on your browser. This may, however, mean you are unable to access certain parts of our Site. Please see our Cookies Policy in our last tab.
Ted is committed to protecting the security of your data. We will treat all of your information in strict confidence and we will endeavor to take all reasonable steps to keep your personal data secure once it has been transferred to our systems. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal data and data stored on our Site and associated databases.
Ted recommends that you take measures to better protect the information you provide online. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. For security purposes, your password should not be written down and should be regularly reset. A strong password should not include easily obtainable personal data, should be at least 8 characters in length, and should be a combination of letters and numbers.
All online purchases made through our Site take place safely, using the latest internet security technology to protect our customers. When we transmit sensitive information such as your credit card number and address details over the Internet, we protect it through the use of 128-bit encryption certificates and the Secure Sockets Layer (“SSL”) protocol - the industry-standard method for protecting web communications.
Transfers outside Europe
The data that we collect from you may be transferred to, and stored at, a destination outside of the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We shall ensure that any such transfers are lawful and that your personal data is kept secure in accordance with the General Data Protection Regulation (“GDPR”). For more information on how we do this, please contact [email protected]
Links to third party websites
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We want to personalize your experience with Ted so that you get the most relevant information about our products and services, at the right time. The most effective way of doing this is for Ted to create a profile of you for marketing purposes, so that we can only recommend you the products we think you are going to like.
We will build your profile based on information you give us and we may supplement this information with marketing insight from third party companies and information in the public domain. We also use services such as Facebook’s Custom Audience, Facebook CAPI and Google’s Customer Match.
You don’t have to give Ted any of the following information but without it we cannot tailor our marketing to suit you and we may not be able to fulfil your order if you buy online.
Children and Young People’s Information
Ted does not knowingly collect any information from any minors, and we comply with all applicable privacy laws including the GDPR, the CCPA, Children's Online Privacy Protection Act (“COPPA”), and associated Federal Trade Commission (“FTC”) rules for collecting personal information from minors. Please see the FTC's website (www.ftc.gov) for more information. If you have concerns about our Site, wish to find out if your child has accessed our services, or wish to remove your child's personal information from our servers, please contact Ted at [email protected] Our Site will not knowingly accept personal information from anyone under 13 years old in violation of applicable laws, without consent of a parent or guardian. In the event that we discover that a child under the age of 13 has provided personal information to us, we will make efforts to delete the child’s information in accordance with the COPPA. If you believe that your child under 13 has gained access to our Site without your permission, please contact us at [email protected]
When you sign up to receive our emails…
Ted will remember your name, age, gender, postal address, phone numbers and e-mail address. If you tell us exactly what you’re interested in when you sign up, Ted can make sure we only send you information about the products we know you want to hear about. To make sure Ted only sends you the things you’ll love, his emails will collect information like whether you’ve opened or clicked the email, your device type and general area in which you open it.
When you go on our Site…
Ted may analyze how you use our Site by recording your mouse clicks, mouse movements, page scrolling and any text keyed into website forms (not including bank details or any sensitive personal data). Ted uses this information to improve our Site usability and may use your activity on our Site to personalize marketing to you when you visit other websites.
When you make a purchase from us online…
Ted will remember your date of birth, gender and purchase history so we can make sure you’re the first to find out about products people like you are buying, and products that will complement the ones you have already bought from us.
If you don’t complete your purchase, Ted will keep track of what you put in your shopping bag for when you return to our Site, and may remind you of what is in your shopping bag via email or banners on other websites.
When you make a purchase from a Ted store…
If you make a purchase in-store, where applicable for your location, and choose to give Ted your information, Ted will collect your name, phone number, email address, product preferences and date of birth.
Depending on your preferences, Ted will contact you via either email, phone and/or text message to tell you about Ted products that we think will interest you.
When you link with us on social media…
Ted may use the information you have publicly shared on social media to make sure you only get product recommendations from us that are suited to you. If you give us information about your friends (which you should only do with their permission), Ted may recommend suitable products to them.
If you submit user generated content through our social media channels, we may use your username or email address to communicate with you, in addition to using your photo. The use of your photo would include, but not be limited to, Ted's social media channels, website and in-store digital displays. We may also use your IP address and geolocation to filter content by region, country or other local area. Such data is only used with your consent.
You can unsubscribe from Ted’s marketing communications at any time by clicking on the link found at the bottom of every marketing email, by updating your account preferences on our Site, or by emailing [email protected]. Please note that it may take up to 7 days for any changes to take effect.
The following section (“Canada Addendum”) applies solely to individuals who are located in Canada (“you”). If you are accessing our Site from Canada, you have rights under Canadian federal and provincial privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA), the Alberta Personal Information Protection Act, the British Columbia Personal Information Protection Act, and an Act respecting the protection of personal information in the private sector (Quebec).
This Canada Addendum supplements the information contained in the Policy for data collected, used, and disclosed about individuals located in Canada. The other provisions of the Policy continue to apply except as modified in this Canada Addendum.
Please review this Canada Addendum and the entire Policy and make sure you understand and agree with its terms. In case of conflict between this Canada Addendum and the Policy, this Canada Addendum governs.
Ted will only collect, use, and disclose your personal information if we have your consent, or as otherwise permitted or required by law. By using the Site you are providing your consent for your information to be collected, used, and disclosed in accordance with this Policy.
International Data Transfer and Use of Third Parties
Your personal information is being collected by Ted Canada on behalf of Ted (“we,” “us,” or “our”) and will be transferred for further processing, access and storage to the United Kingdom as well as in the United States. When processed in the UK, your data will be subject to the laws of the UK and afforded protection under UK data protection law. The UK’s data protection standards offer “adequate” protection under European Union data protection law, just as PIPEDA does. When processed in the United States, your data will be subject to US federal and state law, as well as potential access by local law enforcement.
As further detailed in the Policy, Ted uses third parties for some of its data processing activities. Whenever we use third parties to process personal data on our behalf, we use contractual and other means to ensure your data is protected appropriately.
Where you have consented to receive marketing or promotional communications from us, you can always unsubscribe by using the link in every email you receive from us or by emailing [email protected] You also have choices with respect to cookies and other marketing or analytics data. Please refer to the “Cookies” section of the Policy.
You may also remove your consent for any use, collection, or disclosure of personal information by contacting [email protected] but please know that this may prevent us from delivering certain services or products to you.
Your Rights: Access, Correction, and Challenging Compliance
Under Canadian law, you have the right to request access to your information and that information we hold about you is correct. You also have the right to challenge compliance with this policy. Should you have any questions or concerns, would like to access or update your information, or if you would like any additional information about our privacy practices, please contact our data protection officer at [email protected]
While we will strive to address any concerns you have, you may also contact or file a complaint with the Office of the Privacy Commissioner of Canada by calling Toll-free: 1-800-282-1376.
The following section (“U.S. Addendum”) applies solely to individuals who are residents of the United States of America (“consumer” or “you”). This U.S. Addendum supplements and amends the information contained in the Policy with respect to U.S. residents. The other provisions of the Policy continue to apply except as modified in this U.S. Addendum. Your data is being collected by Ted US.
Please review this U.S. Addendum and the entire Policy and make sure you understand and agree with its terms. In case of conflict between this U.S. Addendum and the Policy, this Addendum governs.
Do Not Track
“Do Not Track” is a privacy preference that you can set in your Internet search browser that sends a signal to a website indicating that you do not want the website operator to track certain browsing information about you. However, because our Site is not configured to detect Do Not Track signals from a user’s computer, we are unable to honor to Do Not Track requests.
Cookies set when you visit our Site may track you over time and across third party websites. For additional information, please see our Cookies Policy.
Modifying Your Personal Information
You may ask us to modify inaccurate information held about you by contacting us at [email protected] or by logging on to your profile at www.tedbaker.com and updating your account or other information.
Your Choices Regarding Your Personal Information
You can always limit the information you provide to us, but if you choose not to provide certain requested information, you may be unable to access some of the services, offers, and content on the Site.
You may unsubscribe from any of our newsletters or other communications for which you have registered by updating your account preferences on our Site, or by emailing [email protected] You may opt out of receiving future marketing communications via email by clicking on the link found at the bottom of every marketing email.
If you are a California resident under the age of 18, and a registered user of any site where this policy is posted, California law permits you to request and obtain removal of content or information you have publicly posted. You may submit your request using the contact information at the end of this Policy. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.
California Consumer Privacy Act (“CCPA”)
This CCPA section describes our policies and practices regarding the collection, use, and disclosure of personal information we collect about you.
Any terms defined within the CCPA have the same meaning when utilized within this CCPA section. The other provisions of the Policy continue to apply except as modified in this section.
This CCPA section generally does not apply to personal information we collect about you when you apply for a job with Ted, in connection with your employment at Ted, or in connection with you providing services to Ted.
A. Does the CCPA apply to you?
Because No Ordinary Designer Label Limited is categorized as a “business” according to the CCPA, with Ted Baker Limited being our service provider, if you are a resident of the State of California, then you are a considered a “consumer”. The CCPA acts to protect the personal information of consumers and to provide them with certain rights, which we describe below.
B. What Information Do We Collect and How Do We Use It?
1. During the past 12 months, we generally collected the following categories of personal information. If this list changes over time, we will inform you by posting an updated version of this CCPA section on the Site.
2. PI does not include:
C. Use of Personal Information
We collect your personal information for the business or commercial purposes described above in the section titled “What Information Do We Collect and How Do We Use It?” These purposes may change over time. In the event they do, we will, when required by applicable law, inform you and obtain your consent.
D. Sources of Personal Information
We may collect your PI from the sources identified in the “How Do We Collect Your Personal Data” section above.
E. Sharing or Disclosing Personal Information
During the past 12 months, we have shared the categories of personal information identified above as follows:
|Categories of Personal Information Disclosed||Categories of Third Parties to Whom Disclosed|
Characteristics of protected classifications under California or federal law.
Internet or other electronic network activity.
Audio, electronic, visual, thermal, olfactory, or similar information.
Professional or employment-related Information.
We do not have actual knowledge that we have sold personal information of minors under age 16.
F. Consumer Rights
The CCPA provides California consumers with the following rights, subject to certain exceptions:
1. Right to Request Deletion
You may ask us to delete your personal information, subject to certain exceptions. To submit a deletion request, please follow the instructions in the Submitting Consumer Rights Requests section below. For information about our process for verifying deletion requests, please see the Verifiable Requests section below.
2. Right to Know
You may request that we inform you regarding our collection, use, and disclosure of your personal information during the 12 months prior to our receipt of your request. To submit a deletion request, please follow the instructions in the Submitting Consumer Rights Requests section below. For information about our process for verifying right to know requests, please see the Verifiable Requests section below.
3. Right to Opt-Out
The CCPA grants you the right to request that a business that sells your personal information refrain from doing so. Please note that Ted does not sell personal information. If that changes in the future, we will revise this CCPA section accordingly.
We will not discriminate against you for exercising any of your CCPA rights. For example, except where permitted by the CCPA, we will not provide you a different level or quality of goods or services if you exercise your right to know or delete.
G. Submitting Consumer Rights Requests
To submit a California Consumer Rights request as outlined in this CCPA section, please contact us at +1 833 585 4200 or [email protected]
H. Verifiable Requests
We reserve the right to only respond to verifiable consumer requests. A verifiable consumer request is one made by any individual who is:
a) the consumer who is the subject of the request,
b) a consumer on behalf of the consumer’s minor child, or
c) by a natural person or person who can demonstrate they are lawfully authorized to act on behalf of a consumer.
If we request, you must provide us with sufficient information to verify your identity and/or authority to act on behalf of a Consumer. In general, we may ask you to provide identifying information that we already maintain about you or we may use a third-party verification service. In any event, we will try to avoid asking you for sensitive personal information to verify your identity. We may not be able to respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us.
Additionally, you will need to describe your request with sufficient detail to allow us to review, understand, assess, and respond to it. We will not use the personal information we collect from you to verify your request for any other purpose, except as required by law.
I. Authorized Agents
If you use an authorized agent to submit a request to know or delete on your behalf, your agent must provide proof that you gave the agent signed permission to submit the request on your behalf, and you must also verify your own identity and directly confirm with us that you gave the agent permission to submit the request. A different process may apply if you have granted your agent power of attorney pursuant to Probate Code §§ 4121 to 4130.
Do Not Sell
The following section (“NV Addendum”) applies solely to individuals who are residents of the State of Nevada (“consumer” or “you”). This NV Addendum supplements and amends the information contained in the Policy with respect to Nevada residents. The other provisions of the Policy continue to apply except as modified in this NV Addendum. Any terms used in this NV Addendum, including “consumer,” “sale” and “covered information” shall have the meaning ascribed to them by the applicable data protection law.
We do not sell your covered information; however, if you are a Nevada consumer, state law requires that we notify you of your right to submit a verified request instructing us not to sell any of the covered information we have collected about you or will collect about you through our Site by emailing us at [email protected]
South Africa Residents
Make a complaint: you may make a complaint about our data processing activities to a supervisory authority, which for South Africa is the Information Regulator and you have the right to lodge a complaint with the Information Regulator at email: [email protected]
Transfers outside South Africa: You agree that Ted may transfer your personal data outside of the South Africa, provided that such country’s data privacy laws are at all times equivalent to or stricter than the POPIA, or where the third party or service provider and Ted have concluded suitable agreements which comply with the relevant provisions of POPIA allowing for the processing of personal data.
How to contact us (all residents)
Certain pages on our Site may contain “web beacons” (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party.
An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit our Site, we may view the IP address of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what geographic regions our website visitors come. We also may use this information to enhance our Site.
We may use third-party web analytics services on our Site, such as Adobe Analytics and Google Analytics. The third party providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse how visitors use our Site. The data collected through these means (including IP address) are disclosed to these third party providers, who process the information to evaluate use of the Site. To learn more about Adobe Analytics features that we use by proceeding to Adobe’s opt-out page, https://www.adobe.com/privacy/opt-out.html and proceeding to “For End Users of business using Adobe Experience Cloud”. To learn more about Google Analytics and how to opt out, please visit www.google.com/analytics/learn/privacy.html.
For more information on deleting or controlling cookies we recommend www.aboutcookies.org
UK and Europe:
6a St Pancras Way
London NW1 0TB
595 5th Avenue
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