Delivery & Returns

• Due to the current delays at the UK border our standard deliveries may take slightly longer than usual but we will aim to get your order to you as soon as possible.
• Once ordered, your order will be delivered in 5-8 working days *
• You’ll receive an email when it’s been despatched, which will include tracking information
• Your delivery will be made between Monday and Friday, excluding bank holidays

*Throughout Black Friday, December, and Sale you may have to wait longer for delivery

• Log into our returns portal here to begin generating your return.
• Choose between the options available as your method of return.
• Download the label to print at home and drop off at your local drop off point.
• Online orders can only be returned via our online returns location (Cannot be returned to a Standalone store or concession).
• Return costs are displayed within the returns portal at a subsidised rate that will provide secure tracked delivery back to Ted, and are payable by the customer

Ted’s store team accept refunds for in-store purchases only.

• Simply take the item and your receipt to a store within 30 days, and they’ll issue the refund to your original payment method.
• Items must be returned to stores in the country they were purchased
• You can only return concession purchases to the department store they were purchased in
• For airport store returns, please refer to the airport’s returns policy

We no longer accept online order exchanges.
For a replacement item you can return your original online order for a refund and replace for a new item. in accordance with the returns section above.