Help & FAQs

Ted Baker temporarily does not have a ‘My Account’ function – all transactions on site will be made as a guest user. Don’t worry, you can still find out information on your order through transactional emails that will be sent to you. Alternatively, if you have any further questions you can contact customer services with your order reference number here.

If you no longer wish to hear from us, please click on the unsubscribe link at the bottom of one of our emails.

If you would like to update your marketing preferences, please click on the 'Update your email preferences here' link at the bottom of any of our emails. You can also email us on [email protected] and we will update your preferences for you. Please note that it may take up to 7 days for any changes to take effect.

Rest assured we take good care of the details you share with us. You can find all the information in our privacy policy here.

Here at Ted, we’re keeping a close eye on how the coronavirus pandemic develops across the globe. As the situation unfolds, we’re committed to prioritising the wellbeing of our employees and customers.

Ted doesn’t usually do things by the book, but on this occasion, we’re sticking to the rules. On the advice of health officials and the World Health Organisation, we’re stepping up our efforts to minimise the risk to our local and global communities. From working from home and limiting travel, to maintaining stricter hygiene routines, we’re taking our responsibility seriously.

We pride ourselves on impeccable service but anticipate deliveries and other queries may take a little longer than usual. Like everybody, we’re doing our best under trying circumstances and ask you to bear with us.

As always, we’re grateful for your loyalty and look forward to seeing you in-store soon. In the meantime, www.tedbaker.com remains open for business. Please email us or reach us via telephone if you want to get in touch.

We’re stepping up our efforts to minimise the spread of coronavirus to our local and global communities, and sadly that starts with the temporary closure of all of our stores. You can check to see which are affected with our online store locator, which we will be keeping up to date.

Please visit our delivery page to see all the up-to-date delivery options.

To find up-to-date delivery options, including timings, visit our delivery page

Currently for a short time you are unable to track your order on our website. You can track your order by going to your order dispatch e-mail and clicking on the provided tracking link. If you haven’t received an Order Dispatch email yet don’t fret it will be with you soon (up to 5 days after you place your order). If you need any assistance tracking your order. Visit the Contact us page for help.

It's very simple – visit our returns page for all the information you'll need.

Teds Exchange policy is changing – You are welcome to exchange any online orders in one of our full price standalone stores. Unfortunately, we are not able accept store or online exchanges sent back to our warehouse.

Please note we can only accept returns and exchanges with proof of purchase, showing that items have been purchased at a standalone store or on tedbaker.com. Proof of purchase can be either the original receipt or a bank statement specifying the purchase.

You can find information on returns options, including any costs, by visiting our returns page.

Once we've received your order, it can take up to 14 days for your refund to be processed. Don’t worry, you'll receive an e-mail notification as soon as this refund has been issued.

All items purchased from third party retailers or concessions must be returned to their original place of purchase. Please be aware a proof of purchase will always be required.

We're very sorry this has happened as we always aim to get your items to you in tip-top condition. We are unable to exchange items online. So simply return the item for a full refund (subject to an inspection) selecting the faulty returns code for the reason. Alternatively, take your faulty item and your invoice into a Standalone Ted Baker store for an exchange.  

You might have noticed we like to do things a little differently around here – to find your perfect fit, take a look at our size guide You can also find the size guide on each product page, next to the size selection field.

We want to send your order on its way to you as quickly as possible, so we have a very short window of 15 minutes to cancel any orders. Call our Customer Service team as soon as possible and we'll see what we can do. See here for all the ways you can get in touch.

We want to send your order on its way to you as quickly as possible, so we are unable to modify any orders that have already been placed.

Yes! When you place an order with us, the confirmation page will show an option to refer a friend with Mention Me, as well as the latest reward on offer. Once registered, you can then refer a friend by email or they can simply enter your name at checkout. If your referred friend proceeds to place an online order with Ted Baker for the first time, you will both have the opportunity to earn rewards. On the cart page, your friend should tap the 'Been referred by a friend?' option and enter your details as needed, before placing their order. You'll receive an email with your reward as soon as a friend places their first order.

You can pay for your items using the following payment methods:

American Express
Visa Debit
Mastercard
Maestro
Paypal
Switch

 

For a temporary period we are unable to accept Apple and Google Pay as payment methods. But don’t worry, these will be back very soon!

For any store stock checks, you can contact the selected store directly. Alternatively, you may contact Customer Service for stock availability in any of our Standalone Stores. See contact us page.

You can find the details of all our stores around the world via the store locator.

Great news! Please click the relevant link below to find what you're looking for:

For all careers opportunities click here.

For all international career opportunities click here.

For all international franchise and distribution/agency enquiries click here.

- In the subject header of your email please quote the product type you produce and your country of production.

- In the body of the message please include your company profile and supporting documentation.

Regarding our exclusive With Ted Cosmetics collection, 31 of our lipsticks are vegan. Ted’s eyeliner, liquid liner, several shades of eyeshadow quad and highlighters are vegan too. For the finer details, please speak to a member of Ted’s team.

All our fragrance products are vegan, with one exception – our hairwax contains beeswax.

No, we have a strict Ethical Code of Conduct and do not use real fur, angora hair, or mohair in any of our products.