Delivery & Returns

Here at Ted, we’re working around the clock to keep our online services ticking over smoothly. Deliveries are currently running without delay, meaning all orders will be fashionably on time.

  • Once despatched, your order will be delivered in 7-10 working days *
  • You’ll receive an email when it’s been dispatched, which will include tracking information
  • Your delivery will be made between Monday and Friday, excluding national holidays

Something not quite right? Simply return your order within 30 days of receiving it for a refund.

  • Package up the parcel, including the returns form
  • Address it to: Ted Baker Returns Department, Royale International Courier PTY LTD, 2 Mallett Road, Tullamarine, Melbourne, VIC 3043, Australia
  • Pay for postage at the Post Office (Ted advises using a recorded service and keeping your receipt as proof of return!)
  • Please note that you will be liable for any customs or duty charges if applicable for your return
  • Online orders can be returned via post only – they cannot be returned to standalone stores or concessions
We no longer accept online order exchanges.
For a replacement item you can return your original online order for a refund and replace for a new item. in accordance with the returns section above.
  • You have 30 days from when you receive your item to return it for a refund.
  • If you’re unable to return it within the 30-day period, please let us know within the 30 days.
  • Refunds will be made onto your original payment method within 14 days of us receiving the return. Some banks may take up to 30 days to process the credit to your account.
  • We don’t accept liability for items that get lost or damaged in transit back to us.
  • Items must be unwashed and unworn, with all labels and tags still intact – unfortunately we can’t accept them in any other condition.
  • Hygiene strips must be attached to swimwear.
  • Items with a seal tag will only be accepted where it remains intact and undamaged.
  • Cosmetics (including makeup brushes) can only be returned if they are sealed and show no signs of use.

Exclusions

Due to hygiene reasons, certain goods are non-refundable. These are:

  • Underwear
  • Earrings
  • Personal grooming products
  • *Please note anything tailored or personalised to you cannot be returned.

The following items are non-returnable to store but can be returned by post:

  • Fine jewellery