Delivery & Returns

  • Once despatched, your order will be delivered in 7-10 working days
  • You’ll receive an email when it’s been dispatched, which will include tracking information
  • Your delivery will be made between Monday and Friday, excluding national holidays

Something not quite right? Simply return your order within 30 days of receiving it for a refund.

Generate your return via our returns portal

  • Log in to our returns portal here to begin generating your return.
  • Choose between the options available as your method of return.
  • Download the label to print at home and drop off at your local drop off point.
  • Online orders can only be returned via our online returns location (Cannot be returned to a Standalone store or concession).
  • Return costs are displayed within the returns portal at a subsidised rate that will provide secure tracked delivery back to Ted, and are payable by the customer
We no longer accept online order exchanges.
For a replacement item you can return your original online order for a refund and replace for a new item. in accordance with the returns section above.
  • You have 30 days from when you receive your item to return it for a refund.
  • If you’re unable to return it within the 30-day period, please let us know within the 30 days.
  • Refunds will be made onto your original payment method within 14 days of us receiving the return. Some banks may take up to 30 days to process the credit to your account.
  • We don’t accept liability for items that get lost or damaged in transit back to us.
  • Items must be unwashed and unworn, with all labels and tags still intact – unfortunately we can’t accept them in any other condition.
  • Hygiene strips must be attached to swimwear.
  • Items with a seal tag will only be accepted where it remains intact and undamaged.
  • Cosmetics (including makeup brushes) can only be returned if they are sealed and show no signs of use.


Due to hygiene reasons, certain goods are non-refundable. These are:

  • Underwear
  • Earrings
  • Personal grooming products
  • *Please note anything tailored or personalised to you cannot be returned.

The following items are non-returnable to store but can be returned by post:

  • Fine jewellery