Here at Ted, we’re keeping a close eye on how the coronavirus pandemic develops across the globe. As the situation unfolds, we’re committed to prioritising the wellbeing of our employees and customers.
Ted doesn’t usually do things by the book, but on this occasion, we’re sticking to the rules. On the advice of health officials and the World Health Organisation, we’re stepping up our efforts to minimise the risk to our local and global communities. From working from home and limiting travel, to maintaining stricter hygiene routines, we’re taking our responsibility seriously.
Whilst Ted’s doors remain open, the way we’re able to go about our business may be affected. We pride ourselves on impeccable service but anticipate deliveries and other queries may take a little longer than usual. Like everybody, we’re doing our best under trying circumstances and ask you to bear with us.
As always, we’re grateful for your loyalty and look forward to seeing you in-store soon. In the meantime, www.tedbaker.com remains open for business. Please email us or reach us via live chat if you want to get in touch.
We’re stepping up our efforts to minimise the spread of coronavirus to our local and global communities, and sadly that starts with the temporary closure of all of our stores. You can check to see which are affected with our online store locator, which we will be keeping up to date.
How long will my order take?
While we're working around the clock to keep our online services ticking over smoothly, our standard delivery times have changed to 7-10 days. Please bear with us while we ensure our teams are protected during this time by respecting social distancing guidelines in our warehouse and following all safety procedures our delivery carriers require.
I made a purchase in a Ted Baker standalone store, can I post it back for a refund?
As we have recently made the decision to close all our stores to help battle the Covid19 epidemic, Ted has extended his returns policy from 14 to 60 days to help allow for this.
We are unable to accept store purchases back at our warehouse or any concession partners. Once our stores re-open you will have the opportunity to make your return then.
What measures are Ted Baker taking to sanitize the distribution centre for the safety of employees and customers?
Ted is following the advice of the Government and World Health Organisations. We have put strict measures into place within our warehouse to ensure your order arrives not only swiftly - but also safely. As well as ensuring safety steps are taken for all of our employees.
Some of the measures we have put into place are;
What happens when my parcel is out for delivery?
Which delivery options are available to me?
How long will my order take?
How do I return my online order?
How do I exchange my online order?
Can I return an item without my receipt?
Will I be charged to return my item?
I have sent my online order back. When will I receive my refund?
I didn't purchase my item directly from a Ted Baker store. Can I still return it?
My item arrived faulty. How can I replace it with an undamaged one?
We're very sorry this happened as we always aim to get your items to you in tip-top condition. To replace it with a new one, simply return the item, selecting the faulty returns code for the reason, and contact us at email@example.com with your order number so we can get things moving.
How do I cancel my online order?
How do I modify my online order?
Does Ted Baker have a refer-a-friend scheme?
Yes! When you place an order with us, the confirmation page will show an option to refer a friend with Mention Me, as well as the latest reward on offer. Once registered, you can then refer a friend by email or they can simply enter your name at checkout. If your referred friend proceeds to place an online order with Ted Baker for the first time, you will both have the opportunity to earn rewards. On the cart page, your friend should tap the 'Been referred by a friend?' option and enter your details as needed, before placing their order. You'll receive an email with your reward as soon as a friend places their first order.
Can I check whether an item has stock in-store?
How do I unsubscribe or update my marketing preferences?
If you no longer wish to hear from us, please click on the unsubscribe link at the bottom of one of our emails or log into your Ted Baker account and visit the 'Contact Preferences' section.
If you would like to update your marketing preferences, please click on the 'Update your email preferences here' link at the bottom of any of our emails or log into your account and go to the 'Contact Preferences' section.
You can also email us on firstname.lastname@example.org and we will update your preferences for you. Please note that it may take up to 7 days for any changes to take effect.
I'd like to work with or for Ted Baker – how do I do this?
Great news! Please click the relevant link below to find what you're looking for:
For all careers opportunities click here.
For all international career opportunities click here.
For all international franchise and distribution/agency enquiries click here.
- In the subject header of your email please quote the product type you produce and your country of production.
- In the body of the message please include your company profile and supporting documentation.
Are Ted Baker beauty and fragrance products vegan?
Regarding our exclusive With Ted Cosmetics collection, 31 of our lipsticks are vegan. Ted’s eyeliner, liquid liner, several shades of eyeshadow quad and highlighters are vegan too. For the finer details, please speak to a member of Ted’s team.
All our other beauty and fragrance products are vegan, with one exception – our hairwax contains beeswax.