While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. To make a return for a refund or exchange, you’ll need to follow the instructions set out below.
Online Returns to Online Store
To return an item to us, you need to select a reason from the list below. Write the corresponding letter into the ‘Return Code’ column against the relevant item on the delivery note that came with your order. Then, within 28 days of the date you received your order, send the goods you wish to return along with the delivery note to:
If you’d like to exchange an item, you need to select a reason from the list below. Write the corresponding letter into the ‘Return Code’ column against the relevant item on the delivery note that came with your order. Then give customer services a ring on +61 18 0067 8326 or email firstname.lastname@example.org within 28 days of receiving your package. Make sure you’ve got your order number, return code and the name of the item you wish to exchange to hand. Also, if any additional payment needs to be taken, please have your credit/debit card details ready. After that, send the goods you wish to exchange along with the delivery note to:
For All Returns And Exchanges
Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
Under the applicable Australian legislation (including, but not limited to, the Australian Consumer Law, under Schedule 2 of the Competition and Consumer Act 2010 (Cth)), you are entitled to consumer guarantees which cannot lawfully be limited or excluded by law. Nothing in these Terms operates to exclude, restrict or modify these consumer guarantees.
Problems with your order
We have a legal duty to ensure that we deliver products that conform with your contract. It doesn't happen often, but sometimes we make a mistake. If we've made one with your order or you have any issues with the goods themselves, the first thing to do is contact Ted's Online Customer Service Team on:
Goods Purchased In Store – Applies In Store Only
Subject to the exceptions below, we are happy to offer a refund or exchange for items purchased from Ted Baker standalone stores within 14 days of purchase. You must return the items to a Ted Baker standalone store in their original condition and with proof of purchase – if not, we may be unable to accept them. Refunds are only available at Ted Baker standalone stores in the original country of purchase and will be made against the original form of payment. Items purchased from Ted Baker standalone stores and returned instore between 14 and 28 days after purchase will be offered an exchange [or gift card]. This does not affect your legal rights.
Goods purchased in a Ted Baker stand alone store cannot be returned to a Ted Baker Outlet store.
Goods purchased in a Ted Baker Outlet store cannot be returned to a Ted Baker Stand alone store.
Goods purchased in a Ted Baker concession cannot be returned to a Ted Baker store.
Goods purchased in a Ted Baker store cannot be returned to a Ted Baker concession.
Goods purchased at Ted Baker online cannot be returned to a Ted Baker Stand alone, Ted Baker Outlet store or Ted Baker concession.
For returns of goods purchased in a Ted Baker airport store, please refer to the returns policy page on the relevant airport website.
A valid proof of purchase would be a store till receipt.
Christmas 2019 Returns
Ted is pleased to offer all of his customers an extended returns policy on pressies purchased before Christmas. Any items purchased online between 14th November and 24th December can be returned to Teds Online Returns Department for a refund within 28 days of receiving the goods. In addition to this as a Christmas treat these items can be returned for an exchange up to and including January 31st 2020.
Alternatively, Goods purchased from standalone stores between 14 November and 24 December can be returned back to standalone stores for a refund (no refunds will be offered for any items purchased in sale), credit or exchange up to January 14th.
Please note online orders cannot be returned to Ted Baker stores in Australia and all returns remain subject to Ted’s Returns policy found above.