HOW CAN I RESOLVE A PROBLEM WITH MY ORDER?

While it doesn’t happen often, sometimes we can make a mistake. If there’s a problem with your order, or the goods themselves, let us know straight away. To find out how to do this, click here.

WHAT HAPPENS AFTER I HAVE PLACED MY ORDER?

Upon placing your order, we will send you a confirmation email. A member of our Customer Service Team will then check your order and the delivery information to make sure that everything's correct. From there your goods will be picked and packed, and sent out from our warehouse. Once that happens your card will be charged, your order will be sent out and you will receive a confirmation of despatch email that contains your consignment tracking number. If you are expecting a few deliveries from us, you will get separate emails for each order. 

ARE ALL ITEMS IN TED BAKER STORES AVAILABLE TO BUY ONLINE?

Each store’s stock is individually tailored to the customers they serve. That means that now and then something you see in a store may not be available at our Online Store. If that’s the case, please contact our Customer Service Team, who’ll be more than happy to try and track it down.

WHY AM I NOT RECEIVING ANY EMAIL CONFIRMATIONS?

If you are confident you entered your email address correctly, then it may be your junk mail filter doesn't like our email address. Some web-based email services, such as Yahoo, Google and Hotmail, block emails from unknown senders. Firstly, check your junk mail folder. You may also need to add us to your address book to ensure our emails arrive in your inbox.

HOW CAN I ASK A QUESTION ABOUT PLACING AN ORDER?

We’ve tried hard to put everything you’d ever need to know about us on this site. If you’ve a question that we haven’t answered, get in touch with our Customer Service Team and they’ll be happy to help. You’ll find their details here.

WILL I GET A RECEIPT WITH MY ORDER?

Actually you will get two. You'll get an email when your order is despatched, which to all intents is an electronic receipt. Then there's the more traditional printed receipt, which comes with your order.

CAN I PLACE AN ORDER ONLINE AND COLLECT IT FROM A STORE?

Unfortunately not, sorry.