Getting your goods to you safely and swiftly is of utmost importance to us, which is why we entrust all our deliveries, home and abroad, to UPS. It's also why we ask that your order be signed for when shipping to a work or business address.
Note - None of our couriers are able to leave your order at your local depot. If you miss a delivery, a card will be left letting you know how to arrange another delivery or pick up your order in person.
Costs depend on your location, how quickly you'd like your package and what you've ordered. You can find out everything you need to know about our shipping costs below.
If your order's taking longer than expected or you want to find out when it will arrive, you can check its progress using your tracking information. See the section below to find out how you can track your order.
As you’d expect, shipping prices and times depend on your location and how quickly you’d like to receive your order. Generally, if you place an order before midday, we’ll process it the very same day. If it’s after midday, the order won’t be processed until the following day. If it’s a Friday afternoon or a weekend, it won’t be processed until Monday. Note that all times referred to are in EST.
If you would like your package shipped to a work or business address, a signature will be required upon delivery. Signatures are not needed if shipping to your home address.
Please note; if you are ordering from outside of the USA you may need to pay customs or import duties on your order, once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. As such, we cannot be held responsible for them. Customs policies vary widely from country to country. So if you’d like more information, your best course of action would be to contact your local customs office. Customs can also delay the delivery of orders. Again, this is out of our hands.
Shipping to the United States:
NOTE - Due to a temporary upgrade, Ted’s standard delivery time will take 8-12 business days.
NOTE - OVERNIGHT AND TWO DAY DELIVERY SERVICES ARE TEMPORARILY UNAVAILABLE
Shipping to Alaska, Hawaii or Puerto Rico:
You’re currently on Ted’s US website, which means that orders placed here can only be shipped to North, Central and South America.
If you want your purchases shipped to another country, please refer to the countries serviced by this web store below, alternatively change your location through the link in the bottom left of this page. Please note - changing your location may take you to a different web store where your current shopping cart will not be saved.
Unfortunately there are a few countries that we don’t deliver to, a list of which can be found in the next section.
|*Please note Air Delivery timeframe is taken from day of despatch, not from when order has been placed. Also please keep in mind Air Services are not a guaranteed next day delivery service. |
**You may need to pay customs or import duties on your order, once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. As such, we cannot be held responsible for them. Customs policies vary widely from country to country. So if you’d like more information, your best course of action would be to contact your local customs office. Customs can also delay the delivery of orders. Again, this is out of our hands.
How to track your order
If your order’s taking longer than expected or you want to find out when it will arrive, you can check its progress at www.ups.com. Simply enter your tracking number in the box where you can track your parcel.
Your tracking number will be sent to you via email when your order is despatched. You can also find it by logging into your account and viewing your order history. Please note - you won’t be able to track your delivery if you have chosen the Guest checkout option. You’ll need to set up an account with us and use the normal checkout to use this service. Alternatively, if your order is severely overdue, please contact our Customer Service Team on +1 619 331 9553* or email them at firstname.lastname@example.org. Either way, you’ll need to quote your order number.
*Excluding public holidays.
Areas we can't deliver to
Sorry, but at the moment we don’t deliver to Cuba.
For countries serviced by this web store please see the International section above. For delivery to all other countries please change your location via the link in the bottom left corner of this page. Please note - - changing your location may take you to a different web store where your current shopping cart will not be saved.
While we’re more than happy to deliver your order to your place of work, there are a few exceptions. For reasons out of our control, we can’t deliver to any of the following:
Free US Ground Shipping On Orders Over $200
Offer refers to Ground delivery services to addresses in the U.S only. (*excluding Hawaii, Puerto Rico and Alaska)
Free US Ground delivery is automatically applied to all valid orders at checkout.
Offer is not valid in conjunction with any other promotion.
Offer only applies to orders placed http://www.tedbaker.com/us/ and does not apply to purchases made in our stores.
Ted Baker reserves the right to cancel or change this promotion at any time.