Contact us

While we've tried to ensure that all the information you'll ever need to know about Ted Baker is on this site, you may still have a few questions. Our FAQs section, which you can find here, should clear those up. If it doesn't, don't worry, there are a few ways you can get in contact.


Our Customer Service Team is available between 4am - 5pm EST Monday to Friday and Saturday 4:30am - 1pm EST. We are usually closed on Sundays, however during 27th November to 15th January you will be able to reach us between 4am - 12:30pm EST. 

Please note on public holidays the Customer Service team can be reached between 4am – 12:30pm EST.

Christmas Hours (EST):

Friday 16th Dec: 4am - 12:30pm
Sat 24th Dec: 4am – 10:30am
Sun 25th Dec: Closed
Monday 26th Dec: Closed
Tuesday 27th Dec: 4am - 12:30pm
Saturday 31st Dec: 4am – 10:30am
Sunday 1st Jan: Closed
Monday 2nd Jan: 4am - 12:30pm

By Email

You can get in touch with the team by filling the form below. Remember to select the most relevant topic, as this will help us deal with your query more efficiently.

Please do not include any sensitive payment card information in the form below.

We endeavour to get back to you within two working days.