Click & Collect

What exactly is Click & Collect?

Click & Collect is Ted’s shiny new service that allows you to buy online and collect purchases in store. There are no delivery charges and no waiting around at home for the postman.

Which of Ted's stores can I have my Click & Collect order delivered to?

Your Click & Collect order can be sent to any UK standalone store but not any of Ted's concessions, outlets, or airport stores.

How soon can I get my hands on my order?

Your order will reach the store 2 - 5 days after its dispatch from Ted’s warehouse. Ted will stay in touch and drop you a line via e-mail once the order has been dispatched and another one when it is ready for collecting.

How will I know when to collect my order?

Ted will stay in touch and drop you a line via e-mail when your stuff is on the way and another one when it is ready for picking up. That second e-mail is the green light for collection. Simple collection instructions and store details will be included.

How long have I got to collect my stuff?

You have 7 days to collect your order after you’ve been notified. Need a bit more time? Simply call Ted’s rather delightful customer service team on 0345 450 2484 or email us at webenquiries@tedbaker.com

Will I need to take anything with me when I go to collect the order?

We need to check you are who you say you are! So bring along your collection e-mail (on paper or on your Smartphone) and either your passport or your driving license (a credit or debit card with a valid signature, is also acceptable). These are the only forms of ID that will be accepted. Regrettably, we cannot accept NUS cards, business cards, Blockbuster membership cards or even playing cards as forms of ID. So please remember the correct ones.

What if I am unable to collect within the designated time?

Extensions on the 7 day collection period are not a problem but Ted’s customer service team, while delightful, are sadly not psychic and need you to put in a quick call to request more time on 0345 450 2484 or email us at webenquiries@tedbaker.com.

Can I elect somebody to collect the order on my behalf?

Unfortunately we need you and only you to collect your order. Please turn up with photo ID (passport or driving licence) and your confirmation e-mail in hand.

How can I find Ted's store and what time is it open?

Details for all Ted’s stores can be found here. Your confirmation e-mail will also point you in the right direction of your selected store.

Can I order items from Ted's Online Outlet store via Click & Collect?

Afraid not. The new Click & Collect service is for non-outlet items only.

What if my purchase is unsuitable?

Ted's sure you'll be delighted with your purchases, but if you're not 100% satisfied for any reason you can simply exchange the order for anything else in store or alternatively have your money refunded.

If you've returned home with your purchase you can either run it back to the store along with your invoice, or post it back to the online store following the instructions provided on your invoice.

Please remember that the period in which you are eligible for refund is two weeks from collection. 14 days, 336 hours or even 20,160 minutes: however you want to say it, two weeks is your lot.

Please also note that any additional items purchased in store, or any items that have been exchanged for in store will then fall under Ted’s store returns policy which states that we will happily exchange any unsuitable items within 28 days or offer a handy gift card to the same value. Unfortunately, in this case we will not offer a refund on the order if it is unsuitable, only an exchange.

Finally, if you have purchased additional items or exchanged for new items in-store, these must be returned to store and can no longer be returned to the online store.

What if I change my mind?

We’re all entitled to a change of heart. If you decide that the stuff you've ordered isn't quite right for you then simply call Ted’s charming customer service team as soon as you can on 0345 450 2484 and ask that your order be cancelled.