Returns & Exchanges
While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. To make a return for a refund or exchange, you’ll need to follow the instructions set out below.
Conditions of return
Ted wants you to be happy with your order: If you’re happy, Ted’s happy. To make life as easy as possible, you just need to check the relevant section on this page and follow the instructions. However, please be aware that we can only accept your goods if they are returned in accordance with this policy.
The goods must be returned unwashed, unworn with all labels and tags left attached. Ted asks that you try the garment when you are not wearing fragrance, deodorant or make-up to avoid leaving marks or scent. Footwear will only be accepted if returned to us unworn and in its original unmarked and undamaged box. Goods will not be accepted if they are returned in any other condition.
Swimwear cannot be returned unless their hygiene stripe is attached. Underwear, briefs, earrings, personal grooming products, tailored or personalised goods are non-returnable. Unfortunately, online outlet orders, bridal, fine jewellery and rugs cannot be return to store.
Lingerie may only be returned in original condition. For health and hygiene reasons we are unable to exchange or refund lingerie unless tags are still in place and packaging remains undamaged. Please ensure that briefs are tried on over your own lingerie, we will not accept returns that have been damaged or worn.
Items with a seal tag will only be accepted where the seal tag remains attached and undamaged. Goods will not be accepted if they are returned in any other condition.
Ted’s Box Sets may only be returned by Post or Collect +. Ted’s Box Sets will only be accepted if each item (including both cinema tickets) originally contained in Ted’s Box Set is returned and in its original condition.
If you are eligible, we can only process a refund with proof of purchase onto the original card used to pay for the goods. If you paid using a gift card, we will refund the amount onto a gift card. As long as you send the goods back to us in accordance with the Conditions of Return, Ted will refund your order within 14 days of receiving the goods. Customers in the EU will also have the cost of standard delivery refunded.
Your right to cancel
You have the right to cancel your contract within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us (making sure they are returned in accordance with “Conditions of Return”, above). If you are unable to return the goods to us before the 14 day period has expired you need to let us know of your intention to cancel within the 14 day period.
Click here for information on how to cancel.
How to Return Goods Bought Online
You may return goods bought on www.tedbaker.com by post, Collect+ or by returning them to a Ted Baker stand-alone store (does not include department store concessions).
Please make sure you return the goods in accordance with the Conditions of Return above - we will not be able to accept items that are returned in an unsuitable condition.
Please note that online outlet orders, bridal, fine jewellery, lingerie and rugs cannot be returned to store.
You have 14 days from the date of receiving your goods to request an exchange. Upon receiving your goods, we will send you the new exchanged items within 14 working days. Any items sent for exchange must be in accordance with the Conditions of Return and be accompanied by your delivery note. To find out how to exchange your goods click here.
Goods Purchased In Store
Subject to the exceptions below, we are happy to offer a refund or exchange for items purchased from Ted Baker standalone stores within 14 days of purchase. You must return the items to a Ted Baker standalone store in their original condition and with proof of purchase – if not, we may be unable to accept them. Refunds are only available at Ted Baker standalone stores in the original country of purchase and will be made against the original form of payment. Items purchased from Ted Baker standalone stores and returned instore between 14 and 28 days after purchase will be offered an exchange or gift card. This does not affect your legal rights.
Goods purchased in a full-price Ted Baker store cannot be returned to a Ted Baker concession or outlet.
Bought something from one of Ted’s concessions? Please note that these goods can only be returned to the department store of purchase.
For returns of goods purchased in a Ted Baker airport store, please refer to the returns policy page on the relevant airport website.
Any Bridal Wear purchases from full-price Ted Baker stores cannot be refunded or exchanged. This does not affect your legal rights.
Ted tries his best to ensure that you do not have any complaints – in the rare occasion that you do, please contact Ted’s Customer Services team who will try and resolve any issues. If Ted is does not resolve your issue within 8 weeks or you are not satisfied with the outcome, you can seek free and independent resolution from Consumer Dispute Resolution:
Consumer Disputes Resolution
286 Euston Road
Tel: 0203 540 8063
Alternatively, as long as you have filed your complaint with Ted first you may be eligible to use the European Commission’s Online Dispute Resolution platform (“ODR Platform”). However, please note that as Ted has agreed to be bound by the decisions of Consumer Dispute Resolution all complaints lodged on the ODR Platform will be automatically re-directed to them.