Contact us

While we've tried to ensure that all the information you'll ever need to know about Ted Baker is on this site, you may still have a few questions. Our FAQs section, which you can find here, should clear those up. If it doesn't, don't worry, there are a few ways you can get in contact.

By Email

You can get in touch with the team by filling the form below. Remember to select the most relevant topic, as this will help us deal with your query more efficiently.

Please do not include any sensitive payment card information in the form below.

We endeavour to get back to you within two working days.

By Live Chat

Visit our site at and contact one of Ted’s helpful agents via Live Chat. 

Our Customer Service Team is available between 9am - 10pm Monday to Friday and 9:30am - 6pm Saturday. We are usually closed on Sundays, however during 27th November to 15th January you will be able to reach us between 10am - 4pm. 

Please note on bank holidays the Customer Service team can be reached between 9am-5:30pm GMT.

Christmas Hours (GMT):
Friday 16th Dec: 9am - 5:30pm 
Sat 24th Dec: 9am - 3:30pm 
Sun 25th Dec: Closed 
Monday 26th Dec: Closed
Tuesday 27th Dec: 9am - 5:30pm 
Saturday 31st Dec: 9am - 3:30pm 
Sunday 1st Jan: Closed 
Monday 2nd Jan: 9am - 5:30pm