Delivery Information

Ted’s reliable delivery service comes complete with options to suit you, wherever and whenever you want to receive your order. 

Please see below details on delivery options to your area:

Delivery Times & Costs – International

We deliver to most countries around the globe*. To check we deliver to where you live, please refer to the table below. This will also give you an idea of how long your order will take to arrive. For most of Europe, you have the option of sending your order by: 

Standard delivery (land) - 2-6 working days 
 or 
 Express delivery (air) - 1 working day (Express service being the more expensive. These are a set cost depending on your location) 

Please note that delivery times may be longer during busy periods; such as Sale. 

Orders for the Rest of the World are sent by Air delivery only. Delivery costs are calculated at the checkout, and are dependent on where an order’s being sent, how big it is and how much it weighs. Please note, this is not a Next Day delivery service, and the time scale is from dispatch and not from when the order was placed 

NB – We cannot specify the exact time of your delivery, just the possible timeframe and a confirmation email will be sent when your package is on its way. Deliveries will be made between 8.30am-6pm, Monday to Friday. Additionally, we do not process orders or dispatch deliveries on Sundays or on bank or public holidays. After all, everyone deserves a break once in a while! 

*We do not currently ship to China, Iran, Japan, New Zealand, North Korea, Republic of Korea, Russian Federation or South Africa.

For deliveries to the USA and South America please visit our US website www.tedbakercom/us.

For deliveries to Australia please visit our Australian website www.tedbaker.com/au

DELIVERY TIMES
COUNTRY STANDARD (ROAD) EXPRESS (AIR)
Afghanistan   2
Albania 3-5  
Algeria 3-5  
American Samoa   5
Andorra 3  
Angola   2
Antigua 2 2
Armenia   2
Austria 2 1-2
Azerbaijan   2
Bahrain   2
Bangladesh 4-6  
Barbados 4-6   
Belarus*   2
Belgium 2 1-2
Benin   2
Bhutan   2
Bonaire   3
Bosnia Herzegovina   1-2
Botswana   1-2
Brazil  9-11  
Brunei   1-2
Burkina Faso   2
Burundi   2
Cambodia   2
Cameroon   2
Cape Verde Islands   3
Cayman Islands   2
Central African Rep.   3
Chad   2
Chile  4-6  
Comoros Islands   6
Congo   3
Congo, Dem. Rep.   2
Cook Islands   3
Croatia 6 1
Cuba   5
Curacao   3
Cyprus   2
Czech Republic 3 1-2
Denmark 3 1-2
Djibouti   3
East Timor   3
Ecuador 4-6  
Egypt   2
Equatorial Guinea   3
Eritrea   4
Estonia 4 1-2
Ethiopia   2
Falkland Islands   6
Faroe Islands   1-2
Fiji   3
Finland 4 1-2
France  2 1-2
French Guiana   3
Gabon   3
Gambia   3
Georgia   2
Germany  2 1-2
Ghana 4-6  
Gibraltar   2
Greece 6 1-2
Guam   2
Guernsey  4-6  
Guinea Rep.   2
Guinea-Bissau   2
Hong Kong   2
Hungary 3 1-2
Iceland   1-2
India   2
Indonesia   2
Iraq 6-8  
Ireland, Republic of 2-3 1-2
Israel   2
Italy 3 1-2
Ivory Coast   2
Jersey 5-7  
Jordan 4-6  
Kazakhstan 4-6  
Kenya 4-6  
Kiribati   4
Kosovo   1-2
Kuwait   2
Kyrgyzstan   2
Laos Peoples Dem. Rep   2
Latvia 5 1-2
Lebanon   2
Lesotho   2
Liberia   2
Libya   4
Liechtenstein   1-2
Lithuania 4 1-2
Luxembourg 2 1-2
Macau 4-6  
Macedonia 4-6  
Madagascar   2
Malawi   2
Malaysia   2
Maldives   3
Mali   2
Malta   1-2
Mauritania   3
Mauritius   2
Mayotte   3
Moldova, Rep of   2
Monaco   1-2
Mongolia 5-7  
Montenegro   1-2
Morocco 3-5  
Mozambique   2
Myanmar (Burma)   2
Namibia   2
Nauru, Rep of   4
Nepal   2
Netherlands 2 1-2
Nevis   2
New Caledonia   5
Niger   2
Nigeria  4-6  
Niue   4
Norway 4 1-2
Oman   2-3
Pakistan   2
Palau   3
Papua New Guinea   3
Philippines 4-6  
Poland 5 1-2
Portugal 4 1-2
Qatar   2
Reunion, Island of   1-2
Romania 4 1-2
Russian Federation   1-2
Rwanda   1-2
Samoa   3
San Marino   1-2
Sao Tome & Principe   5
Saudi Arabia   2-3
Senegal   2
Serbia 3-5  
Seychelles   2
Sierra Leone   3
Singapore   2
Slovakia 5 1-2
Slovenia 5 1
Solomon Islands   4
Somalia   4
Spain 3 1-2
Sri Lanka   2
St Barthelemy   2
St Eustatius   3
Sudan   2
Swaziland   2
Sweden 4-5 1-2
Switzerland 4 1-2
Syria   3
Tahiti   3
Taiwan   2-3
Tajikistan   3
Tanzania   2
Thailand   2-3
Togo   2
Tonga   3
Trinidad &
Tobago
4-6  
Tunisia* 4-6  
Turkey 6 1-2
Tuvalu   5
Uganda   2
Ukraine   2
United Arab Emirates   2
Uzbekistan   2
Vanuatu   3
Vietnam   3
Yemen   4
Zambia   3
Zimbabwe   2
For deliveries outside of the EU you may need to pay customs or import duties once the order reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. As such, we cannot be held responsible for them. Customs policies vary widely from country to country. So if you’d like more information, your best course of action would be to contact your local customs office. Customs can also delay the delivery of orders. Again, this is out of our hands.

 

How To Track Your Order

To track your delivery, log into your account using our website www.tedbaker.com and click 'order history'. This will allow you to see the current status of your order.

Please note that if you used express checkout, you will not be able to track your order this way.Alternatively you can use the link provided in your dispatch email. Simply click the link, enter the tracking number (also found on your dispatch email) and Ted's your uncle.

Please note there can be a delay in our couriers' tracking systems picking up consignment numbers. So if you've received an email saying your order's been sent, but it's not showing up on their system, don't panic. Just give it 24 hours and try again.

Alternatively, if your order is severely overdue, please contact our Online Customer Service Team on +44 (0)345 450 2484 ext. 1 between 9am and 10pm (GMT), Monday to Friday*, or email them on webenquiries@tedbaker.com. Either way, you'll need to quote your order number. *Excluding UK bank holidays.

Free Delivery UK & International

UK – Free standard delivery (excluding Channel Islands)

France - Free standard delivery on all orders
Germany - Free standard delivery on all orders
Netherlands - Free standard delivery on all orders
Ireland - Free standard delivery on all orders
Belgium - Free standard delivery on all orders
Austria - Free standard delivery on all orders
Finland - Free standard delivery on all orders
Spain - Free standard delivery on all orders
Italy - Free standard delivery on all orders
Denmark - Free standard delivery on all orders
Sweden - Free standard delivery on all orders

Luxembourg - Free standard delivery for orders over 200 €
Greece - Free standard delivery for orders over 200 €
Portugal - Free standard delivery for orders over 200 €
Estonia - Free standard delivery for orders over 200 €
Slovenia - Free standard delivery for orders over 200 €
Slovakia - Free standard delivery for orders over 200 €

Czech Republic - Free standard delivery for orders over £150
Hungary - Free standard delivery for orders over £150
Lithuania - Free standard delivery for orders over £150
Poland - Free standard delivery for orders over £150
Romania - Free standard delivery for orders over £150

This offer does not apply to the purchase of Gift Cards.
This offer is not valid in conjunction with any other promotion.
This offer only applies to orders placed at www.tedbaker.com and does not apply to purchases made in our stores.
This offer does not apply to orders from North, Central or South America.