Return Policies

While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. To make a return for a refund or exchange, you’ll need to follow the instructions set out below.

CHRISTMAS RETURNS POLICY - ONLINE PURCHASES

Return by Post 

In addition to our usual returns policy, Ted is pleased to offer an extended seasonal returns policy for goods purchased online between November 1st and December 24th 2016. You can return these purchases for an exchange until January 31st 2017. 

The Finer Details

Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. 

You must provide valid proof of purchase.  This can be either your delivery note or your order confirmation email.

Ted Baker reserves the right to amend or withdraw this promotion at any time without notice. This does not affect your legal rights.

CHRISTMAS RETURNS POLICY - IN-STORE PURCHASES

Return In-store

In addition to our usual returns policy, Ted is pleased to offer an extended seasonal returns policy for goods purchased in Ted Baker standalone stores (excluding airport stores) between November 1st and December 24th 2016. You can return these purchases for an exchange until January 31st 2017. 

The Finer Details

Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. 

You must provide valid proof of purchase.

Ted Baker reserves the right to amend or withdraw this promotion at any time without notice. This does not affect your legal rights. 

Returning an item

Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. Returns or exchanges purchased online must be made in accordance with this policy - unfortunately we are unable to refund or exchange items purchased online in our stores.

We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Please note that shipping and handling charges are non-refundable.

Clothing: When trying on clothing, please ensure that you are not wearing any fragrance, make-up or deodorant that may leave a scent or mark.

Footwear: Footwear will only be accepted if returned to us unworn and in its original unmarked and undamaged box.

Swimwear and Underwear: For hygiene reasons, swimwear and underwear can only be returned if the protective seal is still intact.

Non-Returnable Products: For hygiene, safety and security reasons earrings and personal grooming products cannot be returned. Please also note that goods that have been made to your specifications or personalized cannot be returned.

 

How to make a return

Online returns

Firstly tell us the reason for returning your purchase by writing the corresponding letter into the ‘Return Code’ column against the relevant item on your delivery note. A list of return codes are listed below.

Then send the goods you wish to return, along with the note to:

Geodis Wilson Canada Ltd
Ted Baker Returns Department 
3061 Orlando Drive
Mississauga
Ontario
L4V 1R4 Canada
 

Items must be returned within 28 days of order receipt.

For convenience, you can use the UPS returns label included in your package if you are sending the goods back from Canada. If you choose to use it we will deduct CAD$10 from the amount we credit back to you. If you don't use the UPS returns label, you can use the pre-addressed sticker on your delivery note and you’ll need to pay the return postage. For safety, we would recommend you use a recorded delivery service and keep the proof of postage. 

Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us. Please also note that you will be liable for any customs or duty charges if applicable for your return.

 

Return Codes:

A   I ordered two sizes/colours to compare 
B   It’s not really my colour 
C   You sent me the wrong item/size/colour 
D   What you sent me was faulty 
E   Just doesn’t fit right 
F   My order didn’t arrive in time 
G  The item doesn’t look like the picture I saw online 
H   I’m disappointed with the quality 
I    It’s a bit too big 
J   It’s a bit too small 
K   I’ve changed my mind 
L   Unwanted gift
M   Exchange 
N   Other

Returns to store

Unfortunately we are unable to refund or exchange items purchased online in our stores. 

Refunds

As long as any goods you send back to us are in their original condition, we will refund your purchase within 7 working days of receiving your package. Note that your bank may need longer to process the credit back to your account. Internationally this can take up to 30 days.

Exchanging an item

 If you’d like to exchange an item, you need to select a reason from the list printed on your delivery note. Write the corresponding letter into the ‘Return Code’ column against the relevant item, then give Customer Services a ring on +1 619 331 9553*.

Make sure you’ve got your order number, return code and the name of the item you wish to exchange to hand. Also, if any additional payment needs to be taken, please have your credit/debit card details ready.

Then within 28 days of the date you received your order, send the goods you wish to exchange along with the delivery note to:
 
Geodis Wilson Canada Ltd
Ted Baker Returns Department 
3061 Orlando Drive
Mississauga
Ontario
LVV 1R4 Canada
 
Make sure you send them within 14 days of requesting your exchange.

For convenience, you can use the UPS returns label included in your package if you are sending the goods back from the United States. If you choose to use it we will deduct CAD$10 from the amount we credit back to you. If you don't use the UPS returns label, you can use the pre-addressed sticker on your delivery note and you’ll need to pay the return postage. For safety, we would recommend you use a recorded delivery service and keep the proof of postage. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us. Please also note that you will be liable for any customs or duty charges if applicable for your return. 

Once we’ve received your package, and as long as the item(s) are in their original condition, we’ll send out your new goods within 14 working days.
 
*Phone lines are open 7am - 5pm ET, Monday - Friday. 
 

Need Help?

If you need some help or have any questions please contact our Customer Services department who are more than happy to help.

Email us: ask.ted@tedbaker.com Call us: +1 619 331 9553 Live Chat: As soon as an agent becomes available a pop up invite will appear on your screen

Write to us: Ted Baker Customer Services, The Ugly Brown Building, 6a St Pancras Way, London NW1 0TB, UK.