Christmas Returns for goods purchased Online

Return by Post 

In addition to our usual returns policy, Ted is pleased to offer an extended seasonal returns policy for goods purchased online between 14th November and 24th December. You can return these purchases for a refund or an exchange until 31st January. 


The Finer Details

We are unable to take any returns or exchanges in Australian stores for items that have been bought online.

Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. 

You must provide valid proof of purchase.  This can be either your delivery note or your order confirmation email.                                                                                                                            

Ted Baker reserves the right to amend or withdraw this promotion at any time without notice. This does not affect your legal rights. 

 

Christmas Returns for goods purchased in Stores

Standalone Stores

In addition to our usual returns policy, Ted is pleased to offer an extended seasonal returns policy for full price goods purchased between 14th  November and 24th December 2016. You can return these purchases to a Ted Baker standalone store (excluding outlet stores) until 14th January 2017.  

Note: Items purchased at discount between 14th November and 24th December 2016 can be returned to a Ted Baker standalone store (excluding outlet stores) until 14th January 2017 for an exchange but please note that they will not be eligible for a refund.

Outlet Stores

In addition to our usual returns policy, Ted is pleased to offer an extended seasonal returns policy for goods purchased between 14th November and 24th December 2016. You can return these purchases to a Ted Baker outlet store until 14th January 2017.  

The Finer Details

Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. 

You must provide valid proof of purchase.  

Ted Baker reserves the right to amend or withdraw this promotion at any time without notice. This does not affect your legal rights. 

 

WHAT IS TED BAKER'S RETURNS POLICY?

We want you to be delighted with everything you buy online. Occasionally though, we know you may want to return or exchange something. To find out how to do this, click here.

HOW LONG WILL IT TAKE TO RECEIVE A REFUND IF I HAVE RETURNED AN ITEM?

As long as any goods you send back to us are in their original condition and we receive them within 28 days of the date you received your order, we will refund your purchase within 14 days of receiving your package or proof that the order has been returned.

Please note that your bank might need longer to process the credit back to your account.

Read more about our returns and exchanges policy here.