Making a return
While we’re sure you’ll love what you ordered, if you’d like to return an item for a refund or exchange, follow the relevant instructions below. If you’re in the UK or Ireland, you can also take unwanted items to a Ted Baker standalone store for an exchange or credit note, which can be redeemed online or in store. (Cash refunds are only available if you return the goods to www.tedbaker.com.)
Returns
Exchanges
Problems with your order
- To return an item to www.tedbaker.com, you’ll need a returns authorisation number (RAN). If you registered with us when you made your purchase, you can request one by logging on to your account on the homepage. If you skipped registration when you made your purchase, request a RAN by contacting our customer service team on 0845 130 4278 ext.1.
Note:
- You need to request a RAN within 7 days of receiving your order.
- Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. Where reasonable care hasn’t been taken with any items, we reserve the right to refund you in full, less any amounts due by way of compensation to either repair the goods or cover any loss.
- Clothing: When trying on clothing, please ensure that you are not wearing any fragrance, make-up or deodorant that may leave a scent or mark.
- Non-Returnable Products: For hygiene, safety and security reasons, swimwear, underwear, earrings and personal grooming products cannot be returned for refund or exchange.
- This does not affect your statutory rights.
- Once you have received your RAN, write it in the relevant field on your delivery note and send the goods you wish to return with the note to:
Ted Baker, Unit 2, Caxton Gate, Cannon Street, Birmingham, B2 5EP
Items must be returned within 7 days of receiving a RAN.
You’ll need to pay the return postage (and any customs or duty charges if applicable) and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.
As long as any goods you send back to us are in their original condition, we will refund your purchase within 30 working days of receiving your package.
- If you’d like to exchange an item, you should call us on 0845 130 4278 to request a returns authorisation number (RAN). You’ll need to have your original order number and the name of the item you wish to exchange for to hand. Also, if any additional payment needs to be taken, please have your credit/debit card details ready.
Note:
- You need to request a RAN within 7 days of receiving your order.
- You can only exchange items for the same price. We cannot exchange items for a higher or lower value than your return item.
- Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. Where reasonable care hasn’t been taken with any items, we reserve the right to refund you in full, less any amounts due by way of compensation to either repair the goods or cover any loss.
- Clothing: When trying on clothing, please ensure that you are not wearing any fragrance, make-up or deodorant that may leave a scent or mark.
- Non-Returnable Products: For hygiene, safety and security reasons, swimwear, underwear, earrings and personal grooming products cannot be returned for refund or exchange.
- This does not affect your statutory rights.
- Once you have received your RAN, write it in the relevant field on your delivery note and return the item with the note to:
Ted Baker, Unit 2, Caxton Gate, Cannon Street, Birmingham, B2 5EP
Items must be returned within 7 days of you receiving a RAN.
You’ll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.
- As long as any items you send back to us are in their original condition, we’ll send you the goods you wanted to exchange for within 14 working days of receiving your package.
STATUTORY RIGHTS
Under the distance selling regulations, you have 7 working days (from the day you receive your order) to cancel your purchase. In this case, we will provide a full refund of the goods (excluding any shipping charges). You must return the goods to Ted Baker at your own cost.
It doesn’t happen often, but sometimes we make a mistake. If we’ve made one with your order or you have any issues with the goods themselves, the first thing to do is contact Ted’s Online Customer Service Team on ask.ted@tedbaker.com or 0845 130 4278 ext 1.
Once you’ve explained the fault or problem and given us your Order Number, we’ll then give you a Returns Number. You’ll need to fill this in, along with some other information, on the Returns Form, which should be in the box your order arrived in.
If your form has gone walkies, don’t worry. Just email ask.ted@tedbaker.com and we’ll send you a new one. Once you have it, be sure to fill the form in carefully, clearly explaining the problem with the item(s) being returned.
If your order was incorrectly packed or an item was faulty and you want a replacement, we’ll simply send you the correct item(s) or a new version of what you ordered. We’ll also refund your original delivery charge and any costs you incur returning the item(s). We obviously won’t charge you for the delivery of the correct item(s) either.
Important Note
All items must be returned to us in their original condition. With this in mind, please follow the instructions below – failure to do so may result in Ted Baker being unable to accept a return.
Clothing: When trying on clothing, please ensure that you are not wearing any fragrance or deodorant that may leave a scent or mark.
Jewellery and Watches: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratches by storing in a non-abrasive box or pouch. Handle with care and do not apply unnecessary force.
Footwear: Footwear will only be accepted if returned to us unworn and in its original unmarked and undamaged box.
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