Delivery information
Getting your goods to you safely and swiftly is of utmost importance to us. That’s why we entrust all our deliveries, home and abroad, to DHL. It’s also why they insist on your order being signed for. Please note that once a package has been signed for by someone, its safety is no longer our responsibility.
NB – DHL are not able to leave your order at your local Post Office. If you miss a delivery, a card will be left letting you know how to arrange another delivery or pick-up your order in person.
Due to severe weather conditions, there may be a delay with the delivery of your order and we apologise for any inconvenience caused. Please be assured we are doing all we can to get orders delivered on time.
Delivery Costs & Times
Late Deliveries
Deliveries to Business Addresses
Delivery Costs & Times
As you’d expect, delivery prices and times depend on your location, how much you buy and how quickly you’d like to receive your order. Generally, if you place your order before midday, we’ll process your order the very same day. If it’s after midday, the order won’t be processed until the following day. If it’s a Friday afternoon or a weekend, it won’t be processed until Monday.
For more information, click on the relevant link below.
UK Mainland
Rest of the UK
Europe & Rest of the World
UK Mainland
Within the UK mainland, there are a number of delivery options open to you. However, if you reside in the Scottish Highlands, the prices are slightly different, as are the delivery services on offer. These are all outlined here.
NB – We cannot specify the exact time of your delivery, just the possible timeframe. Additionally, deliveries will not be made on Sundays, or on bank or public holidays. Everyone deserves a break once in a while.
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Rest of the UK
With some corners of the UK being harder to reach than others, we have to charge a bit more to deliver orders to certain places. Specified Date deliveries are available to these locations, however the first possible delivery date will be 3 days after the order is placed. Additionally, the chosen date for delivery must be within 14 days of the order being made.
NB – We cannot specify the exact time of your delivery, just the possible timeframe. Deliveries will be made between 8.30am-6pm, Monday to Friday. None will be made at the weekend, or on bank or public holidays. Everyone deserves a break once in awhile.
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Europe & Rest of the World
We deliver to most countries* around the globe. To check we deliver to where you live, please refer to the table below. This will also give you an idea of how long your order will take to arrive.
For most of Europe, you have the option of sending your order by Standard delivery (land) or Express delivery (air); the Express service being the more expensive. These are a set cost depending on your location.
Orders for the Rest of the World are sent by Air delivery. Delivery costs are calculated at the checkout, and are dependent on where an order’s being sent, how big it is and how much it weighs.
NB – We cannot specify the exact time of your delivery, just the possible timeframe. Deliveries will be made between 8.30am-6pm, Monday to Friday. None will be made at the weekend, or on bank or public holidays. Everyone deserves a break once in awhile.
*We don’t currently ship to the USA, South America, Australia, New Zealand, Iraq or Iran.
**You may need to pay customs or import duties on your order, once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. As such, we cannot be held responsible for them. Customs policies vary widely from country to country. So if you’d like more information, your best course of action would be to contact your local customs office. Customs can also delay the delivery of orders. Again, this is out of our hands.
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How to track your order
If your order’s taking longer than expected or you want to find out when it will arrive, you can check its progress at www.DHL.com. Simply enter your consignment number in the box on the left of the homepage. Your consignment number will be sent to you via email when your order is dispatched. You can also find it by logging in to your account and viewing your order history. Please note the option to track your delivery is not available if you have chosen the Express checkout option. You’ll need to set up an account with us and use the normal checkout to use this service.
Alternatively, if your order is severely overdue, please contact our Online Customer Service Team on +44 ( 0) 845 130 4278 ext.1 between 9am and 6pm (GMT), Monday to Friday*. Or email them on ask.ted@tedbaker.com. Either way you’ll need to quote your order number.
*Excluding UK bank holidays.
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Areas where we can’t deliver
While we’re more than happy to deliver your order to your place of work, there are a few exceptions. For reasons out of our control, we can’t deliver to any of the following:
Military Bases / British Forces Post Office
HM Prisons
P.O. Boxes
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Making a return
While we’re sure you’ll love what you ordered, if you’d like to return an item for a refund or exchange, follow the relevant instructions below. If you’re in the UK or Ireland, you can also take unwanted items to a Ted Baker standalone store for an exchange or credit note, which can be redeemed online or in store. (Cash refunds are only available if you return the goods to www.tedbaker.com.)
Returns
Exchanges
Problems with your order
RETURNS
1. To return an item to www.tedbaker.com, you’ll need to request a returns authorisation number (RAN) via our website. You can do this by logging on to your account on the homepage. If you’d like to exchange an item or didn’t register with us when you made your purchase, please contact our customer service team on 0845 130 4278 ext.1.
Note:
You need to request a RAN within 7 days of receiving your order.
Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. Where reasonable care hasn’t been taken with any items, we reserve the right to refund you in full, less any amounts due by way of compensation to either repair the goods or cover any loss.
Clothing: When trying on clothing, please ensure that you are not wearing any fragrance, make-up or deodorant that may leave a scent or mark.
Non-Returnable Products: For hygiene, safety and security reasons, swimwear, underwear, earrings and personal grooming products cannot be returned for refund or exchange.
This does not affect your statutory rights.
2. Once you have received your RAN, write it in the relevant field on your delivery note and send the goods you wish to return with the note to:
Ted Baker, Unit 2, Caxton Gate, Cannon Street, Birmingham, B2 5EP
Items must be returned within 7 days of receiving a RAN.
You’ll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.
3. As long as any goods you send back to us are in their original condition, we will refund your purchase within 30 working days of receiving your package.
EXCHANGES
1. If you’d like to exchange an item, you should call us on 0845 130 4278 to request a returns authorisation number (RAN). You’ll need to have your original order number and the name of the item you wish to exchange for to hand. Also, if any additional payment needs to be taken, please have your credit/debit card details ready.
Note:
- You need to request a RAN within 7 days of receiving your order.
- You can only exchange items for the same price. We cannot exchange items for a higher or lower value than your return item.
- Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. Where reasonable care hasn’t been taken with any items, we reserve the right to refund you in full, less any amounts due by way of compensation to either repair the goods or cover any loss.
- Clothing: When trying on clothing, please ensure that you are not wearing any fragrance, make-up or deodorant that may leave a scent or mark.
- Non-Returnable Products: For hygiene, safety and security reasons, swimwear, underwear, earrings and personal grooming products cannot be returned for refund or exchange.
- This does not affect your statutory rights.
2. Once you have received your RAN, write it in the relevant field on your delivery note and return the item with the note to:
Ted Baker, Unit 2, Caxton Gate, Cannon Street, Birmingham, B2 5EP
Items must be returned within 7 days of you receiving a RAN.
You’ll need to pay the return postage (and any customs or duty charges if applicable) and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.
3. As long as any items you send back to us are in their original condition, we’ll send you the goods you wanted to exchange for within 14 working days of receiving your package.
STATUTORY RIGHTS
Under the distance selling regulations, you have 7 working days (from the day you receive your order) to cancel your purchase. In this case, we will provide a full refund of the goods (excluding any shipping charges). You must return the goods to Ted Baker at your own cost.
Problems with your order
It doesn’t happen often, but sometimes we make a mistake. If we’ve made one with your order or you have any issues with the goods themselves, the first thing to do is contact Ted’s Online Customer Service Team on ask.ted@tedbaker.com or 0845 130 4278 ext 1.
Once you’ve explained the fault or problem and given us your Order Number, we’ll then give you a Returns Number. You’ll need to fill this in, along with some other information, on the Returns Form, which should be in the box your order arrived in.
If your form has gone walkies, don’t worry. Just email ask.ted@tedbaker.com and we’ll send you a new one. Once you have it, be sure to fill the form in carefully, clearly explaining the problem with the item(s) being returned.
If your order was incorrectly packed or an item was faulty and you want a replacement, we’ll simply send you the correct item(s) or a new version of what you ordered. We’ll also refund your original delivery charge and any costs you incur returning the item(s). We obviously won’t charge you for the delivery of the correct item(s) either.
Important Note
All items must be returned to us in their original condition. With this in mind, please follow the instructions below – failure to do so may result in Ted Baker being unable to accept a return.
Clothing: When trying on clothing, please ensure that you are not wearing any fragrance or deodorant that may leave a scent or mark.
Jewellery and Watches: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratches by storing in a non-abrasive box or pouch. Handle with care and do not apply unnecessary force.
Footwear: Footwear will only be accepted if returned to us unworn and in its original unmarked and undamaged box.
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